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STP Submissions in New Reckon Payroll (STP PHASE 2)
Hi I have just completed the switchover for STP PHASE 2, it will be my first payrun next monday but i just wanted to confirm that STP Submissions will be submitted via finalising the payrun automatically? Previously, we had to submit through GovConnect the payrun data, but i guess it has become streamlined now? Thanks Arron
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Upgrading to Reckon Accounts Hosted 2023 - Frequently Asked Questions ✔
Upgrading to Reckon Accounts Hosted 2023 & STP Phase 2 - FAQ's ℹ Hi everyone With the release of Reckon Accounts Hosted 2023, I've put together some key FAQ's on upgrading to the new version and STP Phase 2. Do I have to finalise the 2022/23 financial year before upgrading to Reckon Accounts Hosted 2023? Our recommendation…
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Can't "Go to payroll" for uncompleted clients
Hi~ I'm going to help our clients to upgrade from STP Phase 1 to Phase 2. However, from yesterday, when I clicked "Go to payroll" button, always loading to the screen blow, even change to other account to sign in, still couldn't proceed. Can you help to check what's going on there? Is that Reckon system maintenance problem…
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Existing Reckon One Payroll User - Issue with Step 3 Book Name
Hi, When I go through steps for payroll Phase 2. I get to step 3 and where it says book name it is shaded out and I am unable to enter anything here to be able to go onto next step. Have tried on multiple computers and restarted steps multiple time and will never let me go further, until a book name is entered which I…
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Upgrading to Reckon Accounts Desktop 2023 - Frequently Asked Questions ✔
Upgrading to Reckon Accounts Desktop 2023 & STP Phase 2 - FAQ's ℹ Hi everyone With the release of Reckon Accounts Desktop 2023, I've put together some key FAQ's on upgrading to the new version and STP Phase 2. When is Reckon Accounts Desktop 2023 releasing? Reckon Accounts 2023 Desktop is out now! Your 2023 download is…
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Known issues & fixes - Reckon Payroll upgrade ⚠️
We're really excited to deliver the Reckon Payroll upgrade to our Reckon One and Payroll Premier (desktop) customers. Overall, the upgrade has been going really well with a huge number of users successfully making the move to Reckon Payroll 🎉 Our teams have worked very hard to make the switch as seamless and easy as…
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Is there a different way to print Payroll Reports in STP2 ReckonOne?
This just isn't cutting it..... Don't need the reports index in the print just the vital details which won't print as the Reports index is taking up all the room...... Thanks
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STP2 Checklist Error
Working my way through the checklist to migrate to STP2, and I can't complete the "allowances checklist" - I keep getting this error. I have logged out and in and still no luck. Staff pays are due today, and I can't use the new system until I complete the checklist, and now I can't access the old system either. To say I'm…
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STP2 and payroll summaries
Hi there Three Q's: 1) We have two line items in payroll for non-taxable travel allowance up to $5,000pa. They have both been set up as Additions to Net Pay with exactly the same the tax codes - 'Allowance - cents per kilometre' However, when we print out our Payroll Summary one appears in Gross Pay, and one appears in…
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STP Phase 2 Upgrade, Branch ID/Number
Hi, I'm undergoing the process of updating to Phase 2. However, it asks for my Branch Numer. I looked on my business portal and it seems to be saying branch 002 is the ID? just wanted to confirm if this was the correct branch number i should be entering? Also, do i need to register a new software id or anything, or can i…
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Attend our free webinars and get to know the new Reckon Payroll experience! 🚀
Get to know the all-new Reckon Payroll coming soon to Reckon One! Hi everyone! We're really excited to deliver the new Reckon Payroll experience to our Reckon One payroll customers this month! 😄 To provide more information on Reckon Payroll and help you prepare for the upgrade, we have organised webinars to cover…
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🚨 IMPORTANT info for Reckon Accounts Hosted 2023 - Bug Fixes ✅
Important info for Reckon Accounts Hosted 2023 Reckon Accounts Hosted 2023 has been updated to include fixes for the following issues that some users have been experiencing. ✅ FIXED - The issue where one or more employees are missing in the STP file causing the STP error - Payee Record Count must be equal to the number of…
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STP2 permissions
I've enabled/moved to STP2. At the moment, only our admin account have access to the Payroll section! How could I give the permission to our bookkeeper? BTW, It's Reckon One Product
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STP2 - totals are correct in ReckonGovConnect but different when lodging BAS
I paid the weekly wages and lodged the STP2 through ReckonGovConnect. I then made another payment to a single employee on the same day, and lodged an 'update event' as I had already submitted the STP for the previous payments. The gross payments are showing correctly in GovConnect, but when I go to lodge the monthly BAS…