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Upgrading to Reckon Accounts Desktop 2023 - Frequently Asked Questions ✔
Upgrading to Reckon Accounts Desktop 2023 & STP Phase 2 - FAQ's ℹ Hi everyone With the release of Reckon Accounts Desktop 2023, I've put together some key FAQ's on upgrading to the new version and STP Phase 2. When is Reckon Accounts Desktop 2023 releasing? Reckon Accounts 2023 Desktop is out now! Your 2023 download is…
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Known issues & fixes - Reckon Payroll upgrade ⚠️
We're really excited to deliver the Reckon Payroll upgrade to our Reckon One and Payroll Premier (desktop) customers. Overall, the upgrade has been going really well with a huge number of users successfully making the move to Reckon Payroll 🎉 Our teams have worked very hard to make the switch as seamless and easy as…
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🚨 IMPORTANT info for Reckon Accounts Hosted 2023 - Bug Fixes ✅
Important info for Reckon Accounts Hosted 2023 Reckon Accounts Hosted 2023 has been updated to include fixes for the following issues that some users have been experiencing. ✅ FIXED - The issue where one or more employees are missing in the STP file causing the STP error - Payee Record Count must be equal to the number of…
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Is there a different way to print Payroll Reports in STP2 ReckonOne?
This just isn't cutting it..... Don't need the reports index in the print just the vital details which won't print as the Reports index is taking up all the room...... Thanks
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STP2 Checklist Error
Working my way through the checklist to migrate to STP2, and I can't complete the "allowances checklist" - I keep getting this error. I have logged out and in and still no luck. Staff pays are due today, and I can't use the new system until I complete the checklist, and now I can't access the old system either. To say I'm…
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STP2 and payroll summaries
Hi there Three Q's: 1) We have two line items in payroll for non-taxable travel allowance up to $5,000pa. They have both been set up as Additions to Net Pay with exactly the same the tax codes - 'Allowance - cents per kilometre' However, when we print out our Payroll Summary one appears in Gross Pay, and one appears in…
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Payslip , ABA file etc...
In Phase 1, I could set up the default password when I send out the payslip. For existing employees, the default password still works. I have added a new employee. Where do I set the default password? The new staff just told me that her payslip is not password-protected. Also, where can I set up the default message with…
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STP Phase 2 Upgrade, Branch ID/Number
Hi, I'm undergoing the process of updating to Phase 2. However, it asks for my Branch Numer. I looked on my business portal and it seems to be saying branch 002 is the ID? just wanted to confirm if this was the correct branch number i should be entering? Also, do i need to register a new software id or anything, or can i…
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Attend our free webinars and get to know the new Reckon Payroll experience! 🚀
Get to know the all-new Reckon Payroll coming soon to Reckon One! Hi everyone! We're really excited to deliver the new Reckon Payroll experience to our Reckon One payroll customers this month! 😄 To provide more information on Reckon Payroll and help you prepare for the upgrade, we have organised webinars to cover…
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STP2 permissions
I've enabled/moved to STP2. At the moment, only our admin account have access to the Payroll section! How could I give the permission to our bookkeeper? BTW, It's Reckon One Product
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Why does the Payroll App say I'm still on STP Phase 1? I've already upgraded to the premium plan 🙋
I've upgraded to the premium plan, why does the Payroll App say I'm still on STP Phase 1 when I try to create a pay run for 2023/24? Hi everyone! Are you trying to create a pay run for the new 2023/24 financial year but are encountering a message stating you're still on STP Phase 1? Now that we're in the 2023/24 financial…
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What is the STP Tax Category field and is it mandatory for STP Phase 2?
What is the STP Tax Category and do I need to make a selection for it? The STP Tax Category field in the STP Phase 2 Migration Assistant and/or employee profile is only specific to certain employee roles. Its a reporting-only field that helps define the employee's income type to the ATO and is used in the generation of the…
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STP2 - totals are correct in ReckonGovConnect but different when lodging BAS
I paid the weekly wages and lodged the STP2 through ReckonGovConnect. I then made another payment to a single employee on the same day, and lodged an 'update event' as I had already submitted the STP for the previous payments. The gross payments are showing correctly in GovConnect, but when I go to lodge the monthly BAS…
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The new Reckon Payroll upgrade for Reckon One is launching in August!
The new Reckon Payroll upgrade is almost here! 🚀 Hi everyone! As you know we recently announced an exciting new payroll upgrade for Reckon One customers. We're super excited to let you know the new experience will be available during the week commencing 14 August 2023 🚀, with a seamless upgrade available in-product – at no…
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Trial Balance report now displaying with all sub-accounts preceded by the main account title.
Hi I have an issue after upgrading to Reckons Accounts Enterprise 2023 for STP Phase 2. For some unknown reason my Trial Balance report is now displaying with all sub-accounts preceded by the main account title. Previously the report displayed with the main account at the top and the sub-accounts displayed underneath. Can…