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Logging into Reckon Hosted from USA
My EA was unable to log-on from the US to get into Reckon Hosted - could someone help me understand what might have blocked this or help with a solution. I am in Melbourne. Thanks RH.
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Warning message "You must specify a tax agency for the tax account"...how to resolve?
Hello, I am trying to record a payment to the ATO. I have selected Pay Tax via the Supplier Centre. The ATO is set up as a tax agency, yet the warning message is still popping up when I try to record the cheque. Can anyone advise how to overcome this? Thankyou
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Closing of Financial Year
How do I close the financial year 2024 in Reckon One so that any transactions outside the closed period will require a password or special permission?
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Shared screen/dual usage
Hi Hoping someone can solve a mystery for me. Our company has multiple hosted users and multiple company files. We recently shared a company file so that I could use it through my hosted log in. I logged in at the same time a colleague was in the company file (she was logged in through her hosted user log in). We were in…
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Invoicing spacing between header and invoice to.
A few weeks ago my invoice's changed when printed , they now have extra space between header and invoice to. This created small invoice to go over to two pages. I have contacted support multiply times over the past months, and they suggested i mention it here. HELP
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Tax Table Update for Student Loans
I get this message when I try to update the tax tables. I am the administrator. Given that I have do not have any employees with a student loan, am I able to continue to do pays without this update? Regards
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Character Count on Bill Ref No and Chq no
Hi Community Sam very kindly responded to my question recently. I was asking Sam about increasing the number of characters in the bill reference no area in hosted. He said there is currently up to 20 characters. I was just entering a bill and I put the invoice number in and it wouldn't fit. I counted the number of…
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Reckon One update for STSL
Hi Rav STSL withholding is changing tomorrow, is Reckon One going to cater for this automatically?
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Customer invoice needs editing - isn't letting me edit it.
Hi, I need to edit an invoice that is showing as unpaid and unsent. It isn't letting me edit anything. I tried another invoice and the fields do allow editing, but not this one. Can't figure out why, or what was done differently to make it like this? The "cancel" button is missing, and the "delete" button is missing…
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REMINDER - Reckon Accounts Hosted Maintenance for STSL tax table update
Hi all Just a quick reminder from our earlier announcement that we'll be performing a quick bit of work tonight to add the updated tax table information for STSL which takes effect tomorrow, 24 September 2025. The maintenance period will occur tonight from 10:00PM (AEST) and is expected to be completed within a couple of…
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Subscription charge per entity
One of our clients has just received a phone call from Reckon saying that from October 19 he will be charged full subscription for each of his entities. He currently has 8 so that would end up costing him almost $7000 per year. We also have a number of clients who will be in the same boat. This is outrageous!!! How does…
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Taking over new clients from an old payroll provider
Hi, Despite a couple of follow ups i still have not received a response to the below post: New clients coming on board — Reckon Community Can i please get an answer? I'm receiving conflicted advice. Cheers, Kali
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New clients coming on board
This discussion was created from comments split from: Reckon One update! ✨ Classifications in payroll & more!.
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Reckon One graph reporting
Customer request: Graph reporting for Reckon One, similar to how Reckon Accounts has this feature it would help customers visualize the data easier for them compared to just numbers on a report. Thank you.
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Setting up an owner with access to Reckon's Identity Server in Hosted
Further to my query about linking a third party product to Reckon, I was asked by the third party support person to set up another owner with access to Reckon's Identity Server in Hosted. We were having problems connecting with xxxxxxxx-1. This is his message: A crucial step I completely forgot about when setting a new…