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Two employees missing when processing STP
Hi, I have completed the pay run and when I go to process the STP two employees are missing.? I can not work out why?
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Allocating a Class to a Bank Transation Rule
When creating a rule for a monthly direct debit payment, I cannot allocate this to a classification. This is incredibly frustrating, as it requires manually going to each payment afterwards to update and allocate a transaction class. Can classification be added as an additional optoin. Creating a recurring transaction…
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Ability to set applicable tax code at Contact (Supplier) level
When creating a Bill, Reckon prefills the Tax Code field with the set default tax code at book level. In our book, it is set as NCG as that is the most common tax code for the Bills we receive. However, there are a small number of Suppliers that are not registered for GST or are GST exempt so their tax code in Bills needs…
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Keep getting an error when setup an employee
Hi Support team, We have recently joined Reckon Payroll Premium and I have successfully setup 16 employees, however, two of our employees cannot be setup in our Payroll system for some reason. I have attached the error msg we kept getting every time I tried to save. I also tried self boarding option but no luck either.…
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I'm away for a week 👋
Hey all, Just a quick little heads up that I'll be away on leave from Wednesday 8 April and back on board next week, Thursday 16th April. In my absence, my awesome colleagues from the support team will be looking after the Community so you're in great hands. See you all toward the end of next week! 👋
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Payroll Item multiplier
How do i change a payroll multilplier once it has been added in a payroll item ? I want to change this and others to "zero" so when it is auto placed in the wage run i dont have to delete the 1 in each line for employees who havent done overtime Is this possible ??
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PayPal fees. Why is the rate advertised at 2.6% when we are paying 2.9%?
Hi, We have enabled credit card payments on our Reckon One invoices via PayPal. Reckon One advertises the rate as 2.6% plus a 30c fee. I’ve just been checking through PayPal payments received back to August last year and for the entire time we have been paying more than this advertised rate. I phoned Pay Pal who confirmed…
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Fixing Invoice Email error. 550 5.7.1 Policy-DT510: Rejected content policy violation
Hi, I have just started getting this Error message (550 5.7.1 Policy-DT510: Rejected content policy violation) . I have been sending Invoices using Reckon One via email successfully to a customer for a while and now they are getting bounced back with that error code. I have sent the customer an email to test if my emails…
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What is the advantage of Beam with Reckon One?
asking for a friend because I don’t use Reckon One. If she is already using Host Plus QuickSuper clearing house, what is the advantage and benefits of Beam?
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How to Export Super File from Hosted to Quick Super (Host Plus)
Hi Normally I manually enter our super however with the changes next year I want to have a quicker way to do it. I have tried exporting in the past but no luck. I just tried both the export super data and export saf options. Both came up with errors. Errors have been different. Latest one was as follows Can someone tell me…
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Reckon Software Account
Hi, I received an email today saying that If you manage clients or separate entities using Reckon software, where these clients and entities do not have their own Reckon software licence, then unfortunately this does breach our Reckon Licence Agreement, and it is a matter that needs to be urgently addressed. Just checking…
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Developer required to build software to import orders from web stores into reckon accounts hosted
Hi everyone, I am looking for a reckon partner developer to assist with making the following possible with reckon accounts hosted. I am needing the ability to download orders created from our magento website and enter them into reckon accounts hosted. Same deal with downloading from our eBay store. The descriptions on both…
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Employee providing additional marketing services
Hi, I hope you can assist with my query below. We have an existing employee who along with her normal role will now also be providing a marketing service and will submit an invoice for this service on a monthly basis. How should I set this up in RA (Desktop)? How do I handle PAYG and super obligations as she is not an…
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Beam - no Bpay option
How do you choose the Bpay option for Beam Superstream payments? The last Superstream instruction just had the bank account details and no Bpay payment details. I have disabled and enabled Beam, and there is no prompt to change payment method along the way.
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Setting up salary sacrifice in Reckon Hosted
Hi, I have a staff member wishing to salary sacrifise a set $ amount each month and I'm looking for some assistance on how to set this up correctly within payroll. Not sure if the set-up has changed since STP2 was introduced. But if you have any instructions/ screenshots that can point me in the right direction that would…