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Failed to mark payrun as paid - inactive employee
hi When trying to submit pay run it says employee inactive. However, nothing has changed he should still be active.
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Sending Reports via Email
Hi everyone, I would like to make the suggestion of adding email functionality for reports in Reckon One, similar to the feature in Reckon Accounts / Hosted. I believe this would be useful for instances where you need to send reports to an accountant, director, etc. This would help speed up the process and reduce the…
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RAH PAYSLIPS REVIEW
I'm really struggling with Hosted today. Just doing a preview of payslip before I email them and the YTD column is blank and the YTD totals at bottom are showing as zero.
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Accounts Hosted not launching
Accounts hosted will not connect this morning…it just continues with the "connecting" page but will not connect.I have try restarting etc. What is the problem ?
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Saff file export
I exported the file using super export, saved it as a csv file, uploaded to Australian Super and got a wrong file format error. Would appreciate any help. I realise some of the details within the file may be incorrect but I had to start somewhere and the incorrect file format is confusing me
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AL Issue
Hi Team , this emp was terminated and inactive why it is keeping AL going negative ??
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Update Customer information
Now that FAX numbers are obsolete, or rarely used, can the fax number be removed from the initial customer information box and instead a second email address be visible? A second email address would be a lot more convenient in todays age
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Hi Team, We have completed a pay run today, but have submitted the wrong pay dates
We have submitted the date of 12th - 17th Dec, but should have been 12th - 18th! So, yes, we can revert it back to a draft and revert back to paid, but will this then create any new bank or journal entries? Thank you Mel
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Unable to send invoices
On a new Win11 PC with Reckon Accounts plus desktop, I can't send invoices as the stupid new outlook is not allowed and if I select outlook classic, I have to overcome several popups of error messages Why can't we choose custom email clients like in my case Thunderbird????????
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Access all employee payslips in one place
Hi Reckon team I'm putting this idea to the community for consideration. I think it would be a nice addition to be able to access all payslips for an employee in once place such as their profile rather than having to dig through individual pay runs.
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RAH SUPPLIER REMITTANCE
A few weeks ago I had an issue where the system stopped when sending remittance advices. the same thing has happened again this morning. This is the message showing on the screen and this is the remittance screen, it just goes blank I can't get out of it without shutting down my pc, which is not ideal. Why is this…
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Super Rate Incorrect
Hi, why does our default super ( Prime Super) still remain at 11.5%, I have implemented the change using Employee- Update Super Rate to 12% & if you look at the Super Funds within the Payroll Item, it also advises 12%. Yet when you run a Super Report some advise 11% & 11.5% . Where else do I change the rate pls?
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How to get rid of old shortcuts
there is only one file on my Hosted now due to the new rules, but the open window displays all the old files. Reckon told us to get rid of them, despite telling them they weren’t there. How can I do this? If I select File - open company - only the correct file shows, but this window shows files that are no longer there
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How do I import my CBA business account into Reckon Hosted?
I have read so many screens and tried and failed every time. Is there something I am missing? I cannot seem to be able to upload my bank feeds to my account. CBA has a Xero and MYOB option and I have followed every other one for Reckon using the help but keep failing. Is it NOT possible to import bank statements? It seems…
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Reckon One Item History enhancement
We request that the item history functionality be enhanced to maintain a detailed change history for items (previous values such as price, tax, or account mapping). And that an API endpoint be provided for accessing this information in the future, as it would be very helpful for audit and migration purposes. Perhaps add…