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Reverse Salary Sacrifice
Hi We have employee that has requested the superannuation's salary sacrifice to be reversed from the last pay. While processing the next pay for the employee we tried to put a positive figure for salary sacrifice in, but it kept on changing back to negative. Is there a way to adjust the amount of salary sacrifice taken…
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Discount Rebates
We have an Apprentice on hire and we get a bill from the Training company charging his hours and rate, travel days and several discounts, like Federal Funding [NCF] Electrical Commission [NCG] etc. I have entered them as negative and balance, but when I pay the cheque the amount is correct but it leave a few cents short…
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📢 Important: Reckon One classic invoicing is retiring - Switch to the new invoice experience today!
Hi everyone, You may have seen from our previous announcements that we’ve introduced a brand new invoicing experience in Reckon One - designed to be faster, simpler, and built directly from your feedback! With its modern design, improved usability, and enhanced features, the new invoicing experience will soon become the…
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Employee super member number not updating
Hi, I've received my employee's super details after processing a payrun for them. I now need to change the details for lodgement with Beam. I have tried reverting the payrun to a draft and then marking as paid after updating the employee's details although the super details are still showing as the old details when I go to…
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Issue with New Invoice Interface - Can't See Invoices - Something Went Wrong Message
Since the new Invoice Interface went Live I can't see them and only get the below message. Have rebooted, logged out and logged in makes no difference. Any suggestions?
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Toolbar Preference Settings
In Preferences / General you can select the option under Toolbar to 'Enable the toolbar to collapse when in a minimized screen mode' The problem is you have to make this selection every time you login. Please, instead of a box to tick each time, PLEASE make this a radio button that you can select once to make this option…
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Integrated superstream solution for accounts hosted
With the SBSCH closing down I want an integrated superstream for accounts hosted. I can see Beam but all the mentions are for setting it up with Payroll or Reckon One. Can anyone tell me what works with Accounts Hosted, and point me to a setup guide?
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RAH - MS Edge Settings Restriction ?
Hi @Rav I've recently switched my employer from RA desktop to Hosted. Although the recommended browser is Chrome (which is what I use), when RAH launches a new window (eg for Reckon portal login), it does so in MS Edge. Therefore, I want to import my autofill/passwords from Chrome but it appears Reckon has restricted the…
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Changing tax type in Reckon Hosted
Hi, we have a company that part way through the year has changed their tax type from cash based to accrual based. How do we change this in the file? I have found how to change this in the settings but it doesn't let us change the tax type from a specific date it will only change the entire file. Is there anyway around this…
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Amazon platform hosting Reckon is no longer supported on Android devices
On a recent trip to one of my suppliers, their email system was down. To keep things moving, I pulled out my phone and said, “No problem, I’ll just show you your purchase order.” I logged into my Reckon account, as I’ve done countless times before. I passed the first login stage, completed MFA, and accessed the…
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Special Item Pricing for a customer - Very Cumbersome
Hi, The ability to add special pricing via Price Level List is very cumbersome. In fact it is so hard to find Items from the tiny little application box. Their is No Item Search Function on it, and the application box is tiny. C Certainly I have found here on the community site that some people export it to Excel & import…
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Moved: Special Item Pricing for a customer - Very Cumbersome
This discussion has been moved.
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Exporting STP taking me to Reckon sign-in screen
For the last 2 fortnightly pays I have done, when I export STP data, instead of giving me the option to log into gov connect for accounts hosted, it is just taking me to a reckon sign in screen in which it will not accept my current log in details. We have a new accountant and I'm wondering if there is a setting or…
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HELP and SSL (Student Start-up Loan)
Hi I have an employee who has ticked both HELP and SSL on their Tax File declaration. When setting them up in Reckon as an employee I only have the HELP option or SFSS. Do I just tick HELP or does SSL fall under SFSS and I need to tick both thanks Leanne
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Reportable fringe benefits
I am using Reckon Accounts Hosted. How do I report reportable fringe benefits for an employee through STP in the payroll system?