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Reckon Desktop Automatic Backups
What happens if a user is logged in when it's time for the automatic backups run? Does Reckon kick them out or does the backup fail?
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Multiple price level lists per account
Can someone look into adjusting accounts so multiple price level lists can be added to a single account. I have various ranges of products and various price lists for those ranges. I want to be able to tag a particular pricelevel list from mutiple ranges to a particular customer. Is this possible? At the moment only 1…
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Does RAH automatically calculate pro-rata holidays and sick leave when the employee is part time?
Does RAH automatically calculate the pro rata holidays and sick leave when the employee is part time?
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How do I set up apprentice who gets loading based on total hours?
We have a school based apprentice whom gets a loading amount based on the total hours he works. for example - works 20 hours x $15 = $300 Loading amount is 25% of $300 = $75 how would I set this up in RAH payroll?
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Pay setup vs pay templates
Following on from my other post I just made. What is the difference between pay setup and pay templates for an employee? I just want to make sure I'm using the right one. I want to minimise having to change every single employees pay details when it comes to things like pay rises.
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Account Codes for Chart of Accounts
Hi, I'm switching to an outsourced payroll system and I need to provide the chart of accounts with Account numbers. When I go into an account it doesn't have a number, would the chart of accounts originally have had a number and it's been hidden? Thanks Plaxy
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Updating rates in pay templates
Hi community Im starting to use pay templates to set up awards. When it comes making changes to pay rates, do I just do that within the pay template? I see there's a note to say it won't update the employee automatically. How do I make sure it's updated on the employee side?
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Need supplier message text box for Purchase Orders
Need supplier message text box for Purchase Orders, both for single supplier for specific instructions and also for all suppliers for general awareness like opening hours for deliveries and changes to bank account. Something like the customer message lists under Lists. Under additional customisation Reckon has Long text…
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Why does my Other1 (Leave Accural) deduct from a payroll item?
When I created a new payroll item for salary employees, in Gross payments / yearly salary, the hours paid on the pay slip deducts from the 'Other 1' payroll leave accrual.
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Ostendo Reckon Link error
When I try to run a link between Ostendo and Reckon, I get this error, when I am in the correct file (we have been using the same process for years): I press OK and then select the process button and i get this error: Please advise what may be causing this?
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Can I change employee numbers?
I'm thinking of using a new employee number structure to what we've been using so far now that our staff numbers have grown. Before I do that, will this have any impact on STP? Is it safe to change employee numbers?
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Postal Address in addition to physical address
In the Customer area, we have both a "Bill To" and a "Ship To" address block available…. is it possible to have somewhere to record an Employee's postal address as well as their physical address too please?
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Payroll item
PLEASE can we have the ability to view and edit ALL the fields on a Payroll item, ESPECIALLY the Leave formulas - we cannot get the calculation of leave to be accurately recorded in Reckon and have to keep a manually updated spreadsheet for Leave Balances and Provisions
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Automated backups failed message to non-admin user
When backup fails Reckon is prompting (a non-admin user) to remove the scheduled backup tasks. Is there is a way that this can be disabled eg, stop asking users if they want to remove the scheduled backups? If there is no way to do so, what would happen if the user clicked yes? eg, would it immediately remove the scheduled…
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Still getting the "Unable to generate report. Please try again later."
Hi there, I am still getting the "Unable to generate report. Please try again later." error when running a particular report (budget report). I have cleared the cache for last 7 days, tried Ingonito mode and different browsers. Other reports run fine.