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Reckon Payroll update!✨ Collapsible side menu & fix for Object reference not set error
Reckon Payroll has received a new update which has brought in an enhancement based on user feedback along with squashing a few bugs. Check out details of this new functionality below! 🆕 Side menu can now be collapsed in Reports & Settings screens Based on feedback from our users we've introduced the ability for the side…
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Employee detail cannot be updated because default super fund set up incorrect. Please help
I cannot configure leave entitlement, it pop up error message "Employee details not saved Please ensure correct super fund products are included.Fund product (Default Fund) is not included in super fund (AustralianSuper)". I went to Setting -> superannuation , and found out "Default Super Fund" set up incorrect, it showed…
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logo printing as a black dot
Hi there one of our LOGO on the invoice print as a black dot when we send it automatically from Reckon . but when we normally print it from reckon it shows as normal Normal printing come as shown below
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How do i print a payment summary
I have terminated an employee and he wants a payment summary. Can we print one prior to end of financial year?
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Reckon Freezing
Could you advise why Reckon Hosted keeps freezing. I am having to close down the computer, to re connect. This is most frustrating.
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Employee Previous Earnings Report for Workcover
I am trying to provide our Workers Compensation Insurer (Workcover) with employee earnings information for the previous 12 months. They have asked for an "employee previous earnings report" which details what a worker was paid for each pay period. They provided a screenshot (attached) but I can't find the report in Reckon…
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Reckon Disconnecting
This is ridiculous, only just started happening. I have reckon open all day and flip back and forwards between other programs. Every time I go back its logged me out. Sometimes I can log in straight away but sometimes it doesn't connect from the user. So every inconvenient, frustrating and time consuming. Can this be…
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Issue with super limit (set in employee setting) being exceeded.
Hello morning all, Just wondering if anyone has encountered an issue with the super that was processed in the payroll completely ignores this limit that was set per below. This issue only started to happen this financial year and we never had the issue in the past. When the super contribution for an employee has exceeded…
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Idle Timer every 30 - 40 Minutes
I have searched but can't see anyone else complaining about this. My service business has three licenses of hosted running in different areas, POS, Bookings and accounts, and since the last "upgrade" all three machines get kicked off every 30 - 40 minutes. Sometimes I just need to log into Reckon again and it all normal…
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Reckon Customer Portal not Allowing upload of STP File
Good Afternoon On attempting to lodge STP today after doing my payrun, I have experienced the following. After creating STP file it will either not load the portal or shuts Reckon down and kicks me out. If I try and go into a new tab in the web browser and just attempt to load the STP file in the portal it won't upload it…
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STP
Hi, My client accidently provided his wifes tax file number, rather than his. As we cant do a minus payrun to simply clear from one tax file number & add to the other, please advise how we can do this? We have been able to clear his wifes by the $0 reset, but his has a duplication on the STP at the ATO, although these…
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STP submission Issue
I have processed a pay run and then try to submit STP report to ATO. However, there is an error message "Error, Object reference not set to an instance of an object" after click the submit. Does any one have this issue? And does anyone know how to fix this issue?
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Reckon Accounts Hosted disconnecting
Reckon Hosted is continually disconnecting, this has occurred all week. I have seen notices about it. But it's not showing a fix, and not showing status issues today, however there are. Does someone know what's going on? Thank you everyone.
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What setting do I need to change so that I can look up a GL account code by name instead of number ?
Hi there I am working at a new to me company and they use Reckon Hosted. Their COA is an absolute dogs breakfast and I am spending so much time scrolling up and down the COA looking for accounts. There are accounts with duplicate account numbers - it's a mess. I have used Reckon previously and was able to type in the name…
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How do I fix an error with country codes for STP lodgements?
My recent STP's have failed to submit and I get the following message 'Country Code must be provided when the Income Stream Type Code is one of the following: FEI, WHM, or IAA". I have not changed anything and for the relevant employees I have chosen their home country from the drop down list. Any ideas how to fix this