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lost recovery pin
Hi Guys, My phone deleted my MFA Authenticator app and now I cannot add it back into the app without a QR code. I cannot get into reckon now without the 6 digit MFA to revoke that and use the recovery pin, as I cannot find the pin anywhere. How can I get the pin back or a QR code?
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Error -6000, -80
Morning all, Thought I would post here first as I imagine no one is up in Aus as yet. Went to login this morning, and had the following come up Looking at previous posts, I do not think it is fatal, but I do need help in getting it resolved. Those who had it previously, was it a wait and see, and it came right, or…
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Error importing bank QIF files in Reckon After Upgrade v34 (for FY26)
We updated to Reckon Accounts Premier v34 (the latest version) and since upgrade have been unable to import QIF files. When attempting to import the QIF file (Banking → Import Bank Statement…), we enter the file location, select the correct account for import and the QBO file is created successfully. However, after this,…
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Unlink Paid Bill
I am trying to Unlink a paid bill, the searches show you unlink it in green at the bottom, but I have nothing down there to unlink with?
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Dealing with payment made in error to supplier and its eventual refund to us
I have tried looking up what to do, but it seems I can only find procedures to do with overpayments of supplier invoices. There was nothing owing to our supplier, but I accidentally paid them what I should have paid to someone else. In April I initially entered the wrong payment to the supplier who got paid, entered as a…
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Renewal
I currently have Reckon Hosted and are due to renew. I would like to change to a basic accounting package that is NOT hosted. Is this possible & will it retain my current information? If so what is the annual and monthly price? And also, what is a monthly price for my current hosted package please?
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Leave Accruals Per pay shown on payslip
It would be great to show the leave accrual accrued each pay on the payslip as well as the total like in Reckon Accounts. Show on payslip for eg. this week AL Accrued xxx, Taken xxx, Balance xxx for both AL & PL. Thanks
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Increase decimal places to 4 instead of just 2 for Hours Worked (Qty)
Hi team, we recently started using Reckon Payroll and we found that for the hours worked (Qty) we can only enter 2 decimal places (e.g. 30.33hrs) but for our pay runs we have always used 4 decimal places (e.g. 30.3333hrs), whereas the Rate already has 4 decimal places. Would you please kindly add in 2 extra decimal places…
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Ability to Duplicate more transaction types
Currently we can Duplicate an invoice or a bill - great! But could we please also have the ability to duplicate a Receive Money or Make A Payment transaction too? Thank you!
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Paying more than 1 bill at a time
Am I able to somehow pay more than just one bill at a time in Reckon One? I am able to select several bills but then no where to go to Make a Payment.
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FIRSTCHOICE EMPLOYER SUPER SETUP
I have setup our Reckon file for the new super to use the clearing house. But am now second guessing that I have set it up properly. I followed the steps from First Choice to login and I setup our employees details with all the relevant information. In Reckon I have setup the Clearing House as a supplier and all the…
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Suppliers in debit appearing in customers
@Rav I have asked about this before but haven't had an answer that worked. When I go to customer statements and it gives me a list, included in that list are suppliers that have a debit balance (ie opposite to there normal credit balance) because of some debit adjustment notes and /or refunds. The oldest of these is in…
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How to fix Your JSON object has some incorrect values error uploading Single Touch Payroll
I know this has been discussed before. But I have been through everything. The file went from uploading no problem to error when nothing had changed. I'm also wondering why the error message is so general now - in the past once before I got an error message specifying that the invalid character was a '+' that had been put…
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SuperStream in the Reckon Payroll mobile app
For those of us with a small number of employees who use the mobile payroll app as it is very convenient, It would be great to have the ability to process payday super through the app at the same time as processing payroll since everything will need to be done at the same time. Could you please make this happen??
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First batch for SuperStream with Beam
I am doing my first batch for SuperStream with Beam and the total is incorrect for the batch dates. I realised the total is exactly the same as last fortnight's payment which has already been lodged through the ATO SBSCH and paid. Why is it showing the wrong total and not this fortnight's total?