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I use Hosted. Backup fails as Reckon logs out due to inactivity. Can I override logout timing
Have tried on numerous occasions to back up but fails due to inactivity or goes into not responding.mode
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Include in Gross or show as an Allowance
Payroll Premier had an option to include a pay item in Gross or to show as an allowance on the payment summary, is this an option in the new Reckon Payroll? Is there still an option to generate payment summaries? Is there a Payment Summary Reconciliation report to view / print at any time through the financial year?
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Accounts payable
Hello, Is there anyway in Reckon you can check when an accounts payable invoice was posted?
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New on the Community! Reckon Payroll upgrade 🆕
New categories on the Reckon Community for the Reckon Payroll upgrade 🆕📢 Hi everyone! We've got a couple of new sub-categories on the Reckon Community for the Reckon Payroll upgrade that our Reckon One and Payroll Premier Desktop customers are currently embarking on. Reckon One upgrade to Reckon Payroll If you are…
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Payroll Premier upgrade - How to access your companion Reckon One book from Reckon Payroll 🔁
Accessing your companion Reckon One book Hi everyone! Are you a Payroll Premier desktop user who has upgraded to Reckon Payroll? Did you know you receive access to a companion Reckon One book as part of your upgrade to Reckon Payroll? Check out how to access your companion book below! 😁 Product Switcher ↩ Sometimes you may…
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An exciting upgrade for Payroll Premier Desktop! 💻
Payroll Premier Desktop ➡️ Reckon Payroll upgrade! Hi everyone! We want to ensure you have the best tools to streamline your payroll processes and maintain compliance with the latest regulations. We are thrilled to announce an exciting upgrade for Payroll Premier Desktop customers! Streamlined payroll management with…
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Known issues & fixes - Reckon Payroll upgrade ⚠️
Hi everyone We're really excited to deliver the Reckon Payroll upgrade to our Reckon One and Payroll Premier (desktop) customers. Overall, the upgrade has been going really well with a huge number of users successfully making the move to Reckon Payroll 🎉 Our teams have worked very hard to make the switch as seamless and…
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Employee left off STP report for one pay run.
Hi all I was about to lodge my PAYG for August and found the gross and payg differed from my payroll summary figures. It appears I have left off one casual employee for an August pay run. Should I just do an updated lodgement for that fortnight. I am about to lodge another pay run for the last fortnight but he didn't work…
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You are not authorised to submit this lodgment on behalf of the client.
Hi there, I have submission problem after updated to STP Phase 2. When our clients on Phase 1 level, send pay runs to Reckon GovConnect, pay run can be lodged to ato. However, after we switched to Phase 2, STP submissions had error. Please see the error below. I confirmed we already update SBR software ID by Access…
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Pays Report
Hi, Just wondering if in Reckon Payroll I could create a payroll report similar to the old "Pays Report from Payroll Premier where I can have different employees attached to different Departments these are really different Stores in different locations? All employees are paid by the 1 company with 1 ABN but we have…
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Reckon Mate app not available on new version of Android
Hi. I have sent a Reckon Mate invitation to one of my employees (myself as a test), however, when I went to download Reckon Mate on my Samsung phone, it says "This app isn't available for your device because it was made for an older version of Android". Is this correct? Thanks, Kristy.
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Leave Accruals are wrong
It seems the Leave accruals are based on a full time 38hr week. It is not allowing the set up of a PT employee correctly, for example, the accrual rate for AL is 0.0769...however, for an employee that works less than 38hr, the system increases the leave accrual rate so that it equates to 4 weeks AL. The new upgrade of this…
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HOW TO FIND WHEN/BY WHO A SPECIFIC BILL HAS BEEN ENTERED IN RECKON?
Hi champs! Where do I go to access the log of all entries and/or changes in Reckon by date, user etc? Please and thank you in advance if you can help 🙂 Marco
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Unable to save to PDF after 2023 R1 Update
Updated to Reckon Accounts 2023 R1. Now unable to save to PDF, get this error: Problem: Reckon Accounts could not save your form as a PDF file. Do one or more of the following: - Trying saving the form again - Close all other open programs and then try to save the form again - If the form does not display correctly in…
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Disaggregated allowances - per hour
Morning I have apprentices employed, with the new STP 2 the allowances need to be disaggregated. Tool allowance and Industry Allowance are calculated per hour rate with fair work. These are itemized in Reckon Payroll in the additions as a lump sum per week. Is there any way to change this to an hourly rate, as occasionally…