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How to delete a duplicate payrun
Hello, I have accidentaly duplicated and submitted an employee payrun in Reckon Payroll. I have reverted to draft and then deleted the duplicate payrun, is this all that needs to be done for the ATO to have the correct totals?
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Pinning Reckon Accounts Hosted login to taskbar
Hi lovely people, Could anyone please advise how to add the Reckon Hosted icon to the taskbar? As we access it via the cloud (and it isn’t installed locally), there doesn’t appear to be a direct option to pin it. I believe this may need to be done through the browser settings. For now, I have saved it as a browser…
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Entitlements while on portable long service leave (coinvest/leaveplus)
We contribute to Leaveplus (previously coinvest) for employees' LSL and Leaveplus then pays the LSL direct to the employee. However, while on LSL the employee is still entitled to superannuation (which Leaveplus does not pay), and still accrues annual & personal leave. How do I do this in Accounts Hosted so it will…
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Superstream beam transaction status cancelled
I processed my 1st beam superstream to do the Jan - March post to get ahead of any problems I did this on the 12th of March and paid by EFT and the status on the batch has come up cancelled is this because I didnt process correctly through Reckon one software
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Unable to copy and paste from external sources to RAH
Hi Team, I am able to copy and paste within Reckon, but I am unable to copy text from external sources (e.g., PDF files) into Reckon POs. Could you please advise on how to resolve this issue? Thank you,
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How to enter bank account details for Beam lodgement
Hi Team, I am preparing to submit my first Beam Superstream today and seem to have an issue that I have message that says "There are 2 error(s) below from the latest validation. Ensure all details are correct before lodging the batch". Account BSB must be provided Account Number must be provided Can someone please help me…
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Audit trail button on Create Invoices screen
It would be helpful if the Create Invoices screen included an Audit Trail button that showed all the changes and amendments made to the invoice. Currently, the only way to view changes to an invoice is to run a custom Audit Trail report which is quite time consuming.
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Leave Accrual Different on Payslip to Employee Profile
I made a change in an employee profile of there annual leave, saved it then re-entered the same amount. He had the correct annual leave accrual balance as at 14/03/26 on both his payslip and in the leave balance in his employee file. In reviewing his annual leave balance on his current payslip I have noticed that there is…
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Save a backup or Restore to a previous state
In Reckon Accounts Desktop and Hosted, you can save a backup copy and restore it if something goes wrong. This makes it easy to go back to a point where everything was working fine. Reckon One doesn’t have anything like this at the moment. Having a way to save backups or create restore points would be really useful,…
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balance sheet with comparative for previous financial years
Hi I recently noticed that Reckon won't allow you print a Balance Sheet with historical prior-year comparatives. The comparative feature works fine when running the current financial year (30/06/2026) against the previous one (30/06/2025), but it doesn't work if you try to use the last financial year (30/06/2025) and…
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State Payroll Tax not reporting properly
Hi All, This is the 1st time i have had to pay state payroll tax thru Qld Revenue Office. In the Employee Profile I have ticked the box "State Payroll Tax" and checked the State is correct also. The reports are still only reporting one employee and incorrect balances for the EOFY reports. I am not sure if the "State…
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How does backing up and undoing changes work?
We've migrated from hosted to Reckon One. I understand that Reckon One is also cloud but how do you create backups that you can reopen if in the case of a mess up of epic proportions like we used to do in hosted?
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Resize Columns in reports
Hi there - when running a report - especially where a description or details are used - could we please have the ability to resize the columns so that our reports are clearer - we may need to be able to reduce the font to fit more on the page - but much like Reckon Accounts - a report where text wraps around a small column…
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Superannuation Rate at 11.5% but should be 12%
Hi there It has been brought to our attention that the rate on the default super for all our employees is set at 11.5% when the ATO says 12%. We have been doing super at 11.5% since 1 July last year which means every weekly pay period has been short paid on super by .5% for every employee. How do I fix this as that is a…
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New employee defaults to 11.5% super rate
Superannuation Rate I have just signed up a new employee and it has defaulted to 11.5%. I have 12% as the default rate and have checked the payroll item list is also 12%.