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Superstream batch validation error - Incorrect merged fund details
Hi Everyone I am still having the same issue with the Super stream batch unable to lodge because of the TWU ABN and USI issues. It is no longer linked to that employee and i have left it active in the fund list like was suggested. I lodged a batch that was for a singular employee and had no issue so thinking it has to do…
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how to find/get URL for Cdata driver into Reckon
HI How do I find out what the URL is for setting up CData connectivity to Reckon Hosted?
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Do I need to change anything when using a new clearing house?
Just wondering if I am already set up and been using the ATO clearing house do I have to change anything when I start using a new clearing house or will everything be already set up for SAFF file? Also is anyone else going to use the Colonial First Choice clearing house? Just wondering if it's OK?
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Two screen use
I have connected a second screen to my laptop and want all all of the pop up windows. eg Customise reports, split transaction, reconcile, etc to appear on the big screen. At present they still appear on the laptop screen. How can I fix this? Thanks Chris
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Two employees missing when processing STP
Hi, I have completed the pay run and when I go to process the STP two employees are missing.? I can not work out why?
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Allocating a Class to a Bank Transation Rule
When creating a rule for a monthly direct debit payment, I cannot allocate this to a classification. This is incredibly frustrating, as it requires manually going to each payment afterwards to update and allocate a transaction class. Can classification be added as an additional optoin. Creating a recurring transaction…
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SMSF and electronic lodgement
The payday super presentation at Wentworthville Leagues left me a little confused- If the company is a one man (owner/director) operation, is it still necessary to use a clearing house or can you just pay into the super fund as in the past? And are the rules the same if the above scenario is an SMSF?
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Ability to set applicable tax code at Contact (Supplier) level
When creating a Bill, Reckon prefills the Tax Code field with the set default tax code at book level. In our book, it is set as NCG as that is the most common tax code for the Bills we receive. However, there are a small number of Suppliers that are not registered for GST or are GST exempt so their tax code in Bills needs…
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Keep getting an error when setup an employee
Hi Support team, We have recently joined Reckon Payroll Premium and I have successfully setup 16 employees, however, two of our employees cannot be setup in our Payroll system for some reason. I have attached the error msg we kept getting every time I tried to save. I also tried self boarding option but no luck either.…
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Payroll - Total for hours colum
Adding a total hours calculation for employee earnings
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I'm away for a week 👋
Hey all, Just a quick little heads up that I'll be away on leave from Wednesday 8 April and back on board next week, Thursday 16th April. In my absence, my awesome colleagues from the support team will be looking after the Community so you're in great hands. See you all toward the end of next week! 👋
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Payroll Item multiplier
How do i change a payroll multilplier once it has been added in a payroll item ? I want to change this and others to "zero" so when it is auto placed in the wage run i dont have to delete the 1 in each line for employees who havent done overtime Is this possible ??
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PayPal fees. Why is the rate advertised at 2.6% when we are paying 2.9%?
Hi, We have enabled credit card payments on our Reckon One invoices via PayPal. Reckon One advertises the rate as 2.6% plus a 30c fee. I’ve just been checking through PayPal payments received back to August last year and for the entire time we have been paying more than this advertised rate. I phoned Pay Pal who confirmed…
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Fixing Invoice Email error. 550 5.7.1 Policy-DT510: Rejected content policy violation
Hi, I have just started getting this Error message (550 5.7.1 Policy-DT510: Rejected content policy violation) . I have been sending Invoices using Reckon One via email successfully to a customer for a while and now they are getting bounced back with that error code. I have sent the customer an email to test if my emails…
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Workflow improvement suggestion – STP and Payday Super export
To the Reckon Accounts Product Team I would like to suggest a workflow improvement for STP and Payday Super processing in Reckon Accounts Premier. Currently, when completing a pay run in Single Touch Payroll Lodgements, the software allows exporting the STP JSON file directly from the pay event screen. However, after…