-
Shared Company File Access Disappeared
Hi Community, I recently had an issue with sharing my company file with my accountant. I resolved the issue with tech support fixing the issue (there were multiple files) and my accountant was able to access the file. Late last week he was unable to access the file and I can't see him in the manage shared access. The 2…
-
Simplified BAS tax item selection
When creating a Simplified BAS, it would be great to have a friendly pop-up window as a reminder to choose the tax items by clicking the G1 button. Also, adding a helpful warning message that appears if they try to generate a BAS report without selecting a tax item first. Thanks!! To something like this:
-
Supplier Transaction Report query
I often use this report to see what is on an account, and to make sure something is not entered twice. Recently noticed something which looks odd. The total as per this example should be zero. A correct total would have been useful. What's the point of providing a total and ignoring whether an entry is a debit or a credit?
-
Slow performance with desktop Enterprise
Hi Team, We use Reckon Hosted with a multi-user pack accessed by approximately 25 members. I also have the desktop version installed so I can run reports when needed without interrupting others. For this purpose, I work from a QBW file stored locally on my desktop (C drive). However, when I open the desktop version, the…
-
Upgrade to app for invoices issues
Completion of creating an invoice, once done generally you would then send. However since upgrade, the system reverts to a previous invoice, hence you can not send without going back into customer to find it.
-
Reckon Invoices App update! ✨ Adding a logo to your invoices, purchase order numbers & more!
The Reckon Invoices App has received a brand new update to version 4.0.9 which introduces a a bunch of new features! Check out the full inclusions below. ✨ Adding your own logo to invoice templates You can now add your own logo to your invoices directly from the Reckon Invoices mobile app! This allows you add an image…
-
Reckon Community Rewards Roundup! October 2025 🏆
Wow what a month October was! Last month turned out to be the most highly viewed and visited month for the Reckon Community this year which is just incredible! Huge thank you to all our Community members and visitors! October 2025's $100 gift card winner is.. Its been a few months between drinks but our Community legend…
-
The value specified for an item does not match the item type - STP reporting error
I have this error while submitting an STP. Need help with the reason behind this error A field contains invalid data (such as letters in numeric or date field). - The value specified for an item does not match the item type (value = "5293.9800000000005", item type = Decimal, uniqueID =…
-
Changing branch number
This discussion was created from comments split from: How do I change our branch code from 001 to 002 for STP?.
-
Reckon Accounts Premier and Reckon Accounts Enterprise
Is the only difference between these two programs the licensing issue of the number of companies you are able to run with your user license? Can you simply open your Premier file in Enterprise edition?
-
Is there a maximum number of files in Reckon Hosted?
I was wondering if there is a maximum number of files a user can have in Reckon Hosted? We have 5 licenses. We have very large Reckon data files due to the volume of invoices we do a year (approx 40,000) so we have to create a new data file every 2-3 years. As such, we have four company files that we need to access at any…
-
Available Leave hours not adjusting with payroll entry
I've just started a new Reckon Accounts Premier company file. I've transfered all the customers, suppliers, employees & entitlement amounts to the new file. I've double checked all settings are the same as the old file. When entering earnings information during payroll, personal & annual available hours change/adjust with…
-
Payrun - view only access
Wanting to do a payrun today, but having view only access. Anyone having any issues with Payrun?
-
No Option to enter the customers reference number on the new reckon invoice app
On the old app I could enter the customer reference number or purchase order number and show this on the invoice. I can't see where this is an option on the new app. I am currently entering this in the Note section so it can be notated on the invoice. Is this going to added to options? Thank you
-
Email no longer working with New Outlook
Good Afternoon I've spent all day on the computer and even to reckon support and now that Outlook has upgraded it is not compatible with reckon It's not possible to keep using 2 outlooks just so I can send payslips. There has to be a better way!