-
Why does the MFA code on Reckon Payroll App get sent to a number not known to me?
Hi, I have Reckon One and can access via portal (authenticator app= MFA). I downloaded the Payroll app from App Store and tried to sign in. I got to the MFA page and 1) error message states that MFA code send to a mobile number failed and 2) I noticed the mobile number the MFA code sent to is not a number known to me, it…
-
Moved: import
This discussion has been moved.
-
Ability to change title of accounts appearing in fast coding.
Would ber good to be able to change the title of the accounts appearing in fast coding. Accounts all carry the title of the fast coding file without the ability to add the account number or a short name reference.
-
AWS message on-screen in browser that won't go away
Hello. I have been having trouble with a message that comes up in the "https" area and it blocks the drop down menus for Lists etc and I can't get it to go away. Can anybody help please? I have tried to attach a screen shot but it will not allow me too, maybe due to security levels. The message/URL? is…
-
Reckon Accounts Hosted printing issue - A file has been printed (29 August)
Hi everyone We are currently investigating reports of printing issues from Reckon Accounts Hosted. Currently when attempting to print a document such as an invoice or report, a message is appearing on-screen such as the example below and the print job does not proceed. We are currently investigating this issue in…
-
Bank account details on payslips
Would be nice to have the option to include employees bank details and amounts paid into their bank account. We have a lot of employees who have their pay distributed to 2,3 or 4 bank accounts.
-
Some recipients receiving winmail.dat attachment
Good afternoon everyone One of my clients just got caught out by this yesterday What's happening in the background of Outlook is the email is being converted to rtf or rich text format when sending Some recipient mailboxes won't allow this format The issue is set out in the kb 2055 Kr
-
Creating and using Custom Fields 🎥
Custom fields are a great way to add unique or additional information required for your business, customers and invoices. Check out our how-to video below to learn how to create and use custom fields with your invoices!
-
When did the change to licensing occur - Enteprise
Is there someone who can confirm when the licensing changed for Hosted, that we are no longer allowed a single user licence for the Enterprise edition of Reckon. As I have to do 3 rebuilds over the weekend, I would prefer to be running it locally as it may be slightly faster. I just got of the phone with support and they…
-
Merged: RAH Printing error - A file has been printed
This discussion has been merged.
-
How to Set up Recurring Transfers
I can set up recurring payments and receipts, but I need to be able to set up a client's weekly transfers (4 in total) as recurring from one of his bank accounts to another. I only get to do his work quarterly so much time is wasted entering these transfers. When I've had attempts, when I go to the account bit, it doesn't…
-
#TipTuesday - Using timesheets with Reckon One ⏲️
Good morning everyone! Today's #TipTuesday we will be discussing the usage of Timesheets in Reckon One. Timesheets can help your business become more efficient and ensure accurate tracking of what your employees have completed work-wise and being able to bill clients for that work. Let's get started I recommend checking…
-
Scheduled Maintenance – Reckon Accounts Hosted (File Server Upgrades) 🛠️
Hi everyone Just a heads up to let you know we’ll be performing scheduled maintenance on Reckon Accounts Hosted to upgrade its file servers for security and reliability improvements. 📅 When Sunday 31 August 2025 8:00PM – 2:00AM (AEST) ⚠️ IMPORTANT You will be unable to login or access your data files during the maintenance…
-
Earn Points, Gain Ranks and Receive Rewards on the Reckon Community! 🏆
Introducing the Reckon Community Rewards Program! Your contributions on the Reckon Community deserve to be rewarded so we're really excited to introduce the Reckon Community Rewards Program! Kicking off from September 2024, the aim of this program is to showcase and reward the incredible contributions you make in the…
-
Employee Deductions
We have a driver who requires an Interlock on the truck. Driver has to pay for this to be installed and removed, however he didnt have the money at the time. We have paid for it, therefore over the next few weeks we need to deduct amounts from his pay to repay it. Anyone know how I would set this up correctly, and what…