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Unresolved cases logged with Support
Hi, I logged 2 cases with Support a couple of weeks ago. I only work 2 days a week and the cases get closed after 2 business days. Had long saga with Support Desk last Friday on one case but issue still not resolved and Support just went silent last Friday. As I am a part time volunteer it is quite difficult to spend…
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Add details of invoice reminders sent to Invoice History
It seems that when an Overdue Notice is sent via the reminders feature for Invoicing - no entry is being made in the Invoice History? It would be very useful if this was added each time a reminder was sent out for an invoice…. so that you could tell how many reminders it took before the client paid?
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book_viewsettings - where do I find this?
Hi, Trying to adjust access for a role. Items→select a specific item and get an error saying needs book_viewsettings. I have give access to Items All in settings
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How is a Public Holiday treated in STP2 for tax tracking?
Should a Public Holiday still be treated as Gross Payments or should it now be Other Paid Leave? Thanks
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Reckon Hosted integration with Wageloch
We are currently using Reckon Hosted for accounts, payroll, time tracking and job costing and have just decided to implement Wageloch for time tracking and staff clocking. Does anyone know if there is a way that we can export Customer:Job info as well as times to RAH out of Wageloch? They tell me they can only export data…
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Self Managed Super Funds
Do we need to pay "same day" (pay day weekly) super payments for self managed super funds ?
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Notifications for overdue invoices
Is there an option anywhere in Reckon One to send me a notification when an invoice becomes overdue?
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Accounting Premium users to ecord expenses related to projec
Creating this as a separate idea to Option to make Expenses billable to an customer on their invoice because even though it might be related, it is a separate idea/request. In that post, the user is using Payroll Plus or above and is asking about those employee-generated and approved via workflow expenses to flow through…
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Service Dates should import from timesheet to invoice automatically.
After adding the service date column to invoices I was surprised to see that they must be manually entered, even after importing timseheet data. It would be a huge improvement and time saver if this process could be automated when importing the timesheet data. I'm sure other businesses that invoice after longer intervals…
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Staff member logging into the payroll app
One of my employees has just downloaded the payroll app but when they login the security code is being sent to an unknown phone number. They can login fine on their computer but not the app. What number is the code going to?
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Unusual Characters in SAFF File
When lodging SAFF file with Colonial First State Clearing House I am receiving a message to say an error occurred while processing, There are too many invalid employers in the file. When I open up the .csv file the sender ABN and the Employer ABN has unusual characters appearing. Any suggestions as to what I have done…
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Can we send EOFY finalisation now or do we need to wait?
I was wondering when we are able to send the final STP report for the 2025-2026 year - we have one company that is no longer paying payroll and I would like to finalise this soon. Also with our new accountant they are moving us from Reckon to Xero - would you please advise how we go about transferring the data to Xero. Our…
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SAFF Reports
Hi, We have two problems with the SAFF reports generated for file upload to a clearing house (CBus Quicksuper) 1 - All the individual Super funds are created with USI, ABN etc, however, the SAFF report picks up the clearing house ABN instead of the individual fund ABN and therefore the clearing house returns an error and…
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Need help setting up SMSF for CFS
Hi need some help as I want to start using Colonial First State but I am lost with sorting out my Self Managed super fund. I have added my bank details for super to my Active Supplies, in my payroll I have added my banks ESA and given my Member Number my bank account number. When I look at Super Data Report my 2 Self…
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Creating a Note on Payslips
Would be good to have the ability to add a note to an individual employee's Payslip