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Getting started on the Reckon Community! 🚀
Welcome to the Reckon Community 👋 Hi everyone! Thanks so much for taking the step to join the Community, its great to have you here! 🙌 I've put together some helpful tips and tricks on both navigating and using the Reckon Community platform effectively. Whether you're new to Reckon or a seasoned user, I hope you find the…
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How do I add an image or screenshot to my discussion?
Adding a screenshot or image is a great way to add visual context to your discussion. It can also be extremely helpful to add when you've run into an issue that requires troubleshooting so that fellow Community members can see where things have gone astray, and in turn hopefully lead to a solution faster. Adding a…
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Moving over from Sage? Our top tips on getting started with Reckon One! 🙌
Getting started with Reckon One or just need a little refresher on how to action certain tasks We've got you covered and here to help! We've got a range of support content that will quickly help you become a Reckon One expert in no time 😁 In the first instance, we'd recommend checking out our short, sharp, how-to videos…
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My mouse has stopped working in Reckon hosted
Good morning When logging in this morning, my mouse will not open anything on the home screen, can't open a sales order. can't even access the item list or any drop downs. Have logged in and out a couple of times to no avail. Any suggestions please.
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Failure to verify data, have received more than one of these error messages
verify.c (11243) : CHECKPOINT: Mon Apr 01 16:18:02 Warning: Verify Memorised Transaction: Orphaned target = 29481 verify.c (11256) : CHECKPOINT: Mon Apr 01 16:18:02 Fix: *** ERROR REMOVING 29481 ***
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STP submission issues
Hi, I'm having trouble submitting this week's STP file. Internet Explorer opens but the page doesn't load. I assume this is because IE has been retired. I opened the Reckon Customer Portal in MS Edge and got to the Upload page. The Reckon folder does not appear in the Program Data Folder. I have done a search for it and it…
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Attaching Terms and Conditions to Invoices Automatically
Hi there, I was wondering if there was any update from the thread a few years ago, to being able to attach the terms and conditions page automatically to invoices being sent? This is not something that can be done within this text of the invoice as it is too large. Any advice is appreciated!
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How to delete a Customer adjustment notice in reckon one
How can I delete a customer adjustment notice from reckon one? It is "closed" and I dont have the option to delete it.
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Applying overpayment to current invoices
Hi, A client made an overpayment in January 23 and it has been sitting in our system unused as a credit until now with them continuing to pay invoices as normal. The book is locked off till June 30 2023- i unlocked the book and tried to apply the payment to the clients open invoices but it still wont allow it. Is there any…
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Group Item
Hi There In my tax invoice can I only print group header item (Blue Line ) and doesn't need to show detail figures below this line to customer
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Data disappearing in Reckon Hosted
Hi, The last few weeks we are discovering that some data that we have entered is there one day and then the next time I log in, it has vanished. e.g payroll, invoices, GJ's etc. Even a reconciliation I had completed a few days ago. This is becoming worrying, and we need some help. I have verified our data and there were no…
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Reckon Payroll Pay run not sent to Reckon GovConnect
I have just processed a termination payment and when I try to send to Reckon GovConnect it comes up with the following error: His phone number is recorded correctly. I terminated someone in the same file in January without any problems. Does anyone know how I can fix this? Thanks
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What is the maximum number of characters for a customer/job
Vaguely remember there is a maximum number of characters allowed for a Customer/job after which it will affect payroll processing. Can anyone advise?
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termination
I have terminated an employee but when I try and send to ATO it is failing and coming up with the message - object reference not set to an instance of an object. What does this mean and how to I correct. Thank you
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Upload invoices and receipts?
When will Reckon Hosted be able to simply upload invoices and receipts as a PDF rather than a link to One Drive??? Other packages have this ability, you just attach the PDF straight from email or scanned document.