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email not delivering issue - 550 5.7.1 Sender ID (PRA) Not Permitted
Hello, I have one customer who I have been invoicing for a long time. Recently the emails sent via ReckonOne have been undeliverable and the reason provided is: 550 5.7.1 Sender ID (PRA) Not Permitted The emails are not going to the customers spam folder and nothing has changed in terms of their email address. This is the…
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Change fond size in report printing in Reckon One
When printing a report the fond type set seems automatic and very very large. Is there a way to change that? To reduce the fond size and use less paper when actually printing it out. I try to avoid printing but sometimes, too often, it is required.
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Reduce font size in reports when printing to paper or pdf
The font sizes and especially the headings on the Reckon One reports are much bigger then is required for easy reading. Printing of reports takes up 2x as much paper and ink as it needs to. Edit: Related conversation with additional context HERE.
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Keyboard entry into Reckon One
As a new regular user of Reckon One after 30 years of using Reckon Accounts - can I please request some changes to keyboard entries into Reckon One? I am finding that I am unable to quickly enter dates and item codes into my invoicing as I do with Reckon Accounts - I seem to be forced to use the Calendar and the mouse to…
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Dashboard unable to load dashboard module
Have ticked all boxes to set this up but my dashboard shows; And
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should all purpose allowances be QE
Reckon did not have the all purpose allowances checked as QE but I believe they should be as they are art o award hourly rates am I correct?
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SALES RECEIPT - CUSTOMISATION
Help !! I have customised the sales receipt template and saved it. I forgot to select Manage Template and copy it first. Is there a way to retrieve the original template? Thanks
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How to create a Profit & Loss report showing just one bank account
Hi I am trying to run a Profit & Loss report showing just the one bank account, how do I make the adjustments, in Reckon Hosted you Modify but I can find how in Reckon One?
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Automate invoices
Hi there! I manage a number of rental properties and it would improve my workflow significantly if I could somehow automate monthly rental invoices, or even create 12x for the year and then schedule them to be sent out. Does anyone know if this is possible at all through Reckon One or any of the app integrations?
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Chart of Accounts
I have been trying to tidy the chart of accounts as this file has become messy over the last 20 years as when it was set up it the expenses were number 601, 602, 603 etc so new accounts could not be added . I have renumbered all the expense accounts and in the chart of accounts it looks fine however when you open the PL it…
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Upgrade to Reckon Desktop v35 has broken email via gmail and Outlook cannot be setup for gmail
@Rav Hello and hope you can help. I have 400 invoices to send out and email via gmail suddenly doesn't work after upgrading to v35. I have set Reckon to use Outlook Classic V2 as instructed. I have tried to configure Outlook to handle the gmail account, but cannot set it up. I can start to set up the account in Outlook and…
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License Information still says v34 after upgrade
Hi I have just done the upgrade to v35, but when I look at the License Information it still says v34. When I logged in it made me search for my file (which I don't normally have to do) so I assumed everything had updated. What is the best way to check if Reckon has been upgraded? Thanks Lynne
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How to fix Your JSON object has some incorrect values error uploading Single Touch Payroll
I know this has been discussed before. But I have been through everything. The file went from uploading no problem to error when nothing had changed. I'm also wondering why the error message is so general now - in the past once before I got an error message specifying that the invalid character was a '+' that had been put…
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SAFF Error Code 15
Employees superannuation contribution were previously manually submitted to CBUS QuickSuper but due to the upcoming PayDay Super, I am looking to upload electronically. The SAFF file that I tried to upload to CBUS QuickSuper has error code 15 with the description as "an employee with Payroll ID '8' already exists but does…
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Changing a Reconciled Entry
Is there a way to change a reconciled entry from last year? Not sure how but in the migration to Reckon One, I reconciled a payment entry for $600. But the entry was really a Transfer of funds between two accounts. But now that the payment has been reconciled, I can't figure out how to delete it and reconcile the Txfr of…