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pay slip email - MAP error code 8004010f (271)
This error has occured when emailing payslips, however some payslips have been emailed and 2 have not been successful. I closed down reckon and tried again, but get the same msg. what should it do? how can i fix?
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Merge Suppliers - Error online banking payments
Hi I have suppliers that need to be merged. "Supplier PL" and "Supplier Pty Ltd" I keep getting an error message "You can't merge these names because there are online banking payments for this name". There are no current banking payments, only past payments. Thanks
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Remove bottom section from customer statements
I am using Reckon One and on the statements it has a section at the bottom beginning with “Please detach and return with remittance to” etc etc. I would like to remove that section below the dotted cut line. I don’t think anyone actually posts anything these days so I believe that this section is completely redundant.…
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IMPORTING ITEMS AGAIN
I thought I had fixed my Item import update but I see that it is picking up the COST field and going back to 2008 and changing all the average costs. This question is not about why the client has incorrect cost entries, I know that, but I thought the COST field was read only for completing orders and bills, didn't realise…
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Unresolved cases logged with Support
Hi, I logged 2 cases with Support a couple of weeks ago. I only work 2 days a week and the cases get closed after 2 business days. Had long saga with Support Desk last Friday on one case but issue still not resolved and Support just went silent last Friday. As I am a part time volunteer it is quite difficult to spend…
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Adding employee access to my book
Hello, TIA for any advice. I have added an employee to access my book. I have given her the proper permissions in settings. She is able to log in to reckon but my book is not showing up for her. I have same issue for my accountant. He cant access my book either.
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Print directly from a report
Currently, there is no direct print option when generating a report in Reckon One. As a workaround, you can export the report to PDF, print the file, and then delete the downloaded file if needed. However, it would be ideal to have a built-in print option to avoid these extra steps, similar to what’s available in the…
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Service Dates should import from timesheet to invoice automatically.
After adding the service date column to invoices I was surprised to see that they must be manually entered, even after importing timseheet data. It would be a huge improvement and time saver if this process could be automated when importing the timesheet data. I'm sure other businesses that invoice after longer intervals…
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CFS Clearing House
I'm finding the whole process of using CFS as a clearing House very confusing and frustrating. At the moment I've given them my employees REST fund details but somehow they have set the employee as a CFS member even though I gave the REST fund USI, member number ABN etc????. Nothing is very clear as to what to do, then…
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Bank Transaction > Allocate Detailed Payment, Enable Attachments
When processing bank transactions and allocating detailed bank payments, I would like the ability to save attachments in the screen. The current message says "This payment needs to be saved before you can attach documents." which I understand as the attachment needs a payment number to reference against however when you…
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upgrades
Good Morning Is there any updates out yet for the next financial year? Have renewed already and just wondering..
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Balance Sheet - Payroll Liabilities
I have had this problem before but cannot remember how to fix it. My balance sheet has bought up some old figures and not sure why. I did change a Payroll item code but changed it back when this happened. I have tried to fix it but now I am in a muddle. The indented line 2100 - Payroll Liability $-2308.86 and 21050 Super…
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Importing Item Tax Codes using IIF
Is it possible to import Item tax codes using IIF? I've exported the Items List to IIF and updated the tax codes. I assume the exported template is the one that is imported. The import clears the existing tax codes and does not insert the new ones. Everything else imports okay. I cannot find any recent notes about it.
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New payday super pay
hi, I have registered with the Colonial Fist for the new Super Pay day and received a messge that I would be contacted in 2-3 days. Didn’t her so tried gin with the sme response. That was two weeks ago. Am I doing something wrong?
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Super PayDay - Contractor
Hi there, Just wondering how we set up for Payday super for a contractor that we make super payments for? How can i include the details in the SAFF file? Or will i have to manually do a separate one each fortnight?