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Fastcoding - no drop down list in the accounts field
Hi all anyone have this problem before, go into fast coding and when i click on the account field to match invoices etc i used to have drop downs for wages, paye, gst and these have all gone. I am unable to match anything and it wont sync. Have updated all the feeds and it still wont work
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Reckon One update! ✨ Notes on payslips, bank account info on payslips, custom payslip emails & more!
This new Reckon One update is packed full of new features that come directly from your feedback! ✨ Ability to add notes to employee payslips We're super excited to deliver this one as we know a lot of our awesome payroll users have been waiting for it.. You can now add notes to employee payslips in Reckon One payroll! You…
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#TipTuesday - Adding notes on your employee payslips! 📝
Welcome to #TipTuesday.. on a Wednesday, its still gotta be Tuesday somewhere right..? 😶 While I'm a little late on this one, I'm excited to share this new feature in Reckon One payroll which has been built directly from your feedback! You can now add notes on your payslips in Reckon One payroll! This new feature allows…
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Colonial first state Superannuation - ABN & USI not working in superstream
Hi Everyone I have gone to validate a superstream batch and it has given 2 errors 1 - Colonial First state - ABN incorrect 2 - Colonial First state - USI incorrect I had this problem with the TWU fund last time but came to find it had merged with another fund so that fixed it, but i cant find anything about this happening…
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Access to Reckon Hosted
We have had to change accountants due to a range of issues and unfortunately our new accountant does not work with Reckon so we have had to change to new software. Is there anyway we can have access to our old Reckon Hosted data after our account is closed? We know we can download it as a Reckon file to our local computer…
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Licences for clients
Hi, My apologies for dragging this up again but I have been in hospital for the last 4 months and haven't been up to sorting this all out. What was the outcome of having to get clients to purchase their own licence when they will never be using it, when I already have their entities on my licence. Who do I contact to…
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Upgraded to V35 desktop however PDF converter is missing and cannot save any invoices etc as PDF
We have upgraded to the new Reckon accounts desktop V35 and now getting the message when trying to save a reckon invoice as PDF "Reckon Accounts could not save this form as a PDF. Either Reckon Accounts PDF Converter is missing or not functioning properly". Our computer tech is not able to resolve this as the file cannot…
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2 overtime items set to Qualifying Earnings after update
I did the automatic update and this is what I get. Among a lot of unused types there are two Overtimes marked as Yes to QE, with others marked as No. All overtime is marked at such in the "type" column, so why this discrepancy? Odd.
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How do I import a QIF file from ANZ Bank for Reckon Accounts Hosted
I'm trying to import bank statement transactions from ANZ Bank to Reckon accounts Hosted program. I cannot use the data. I have imported the QIF file, and I get a Web Connect Branding issue: Reckon accounts is unable to verify the financial institution information downloaded. Please try again. Account type unknown, Routing…
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Can I upgrade now?
Hi Reckon team Can I double check if I can upgrade to Hosted 2026 now, update QE but still run pays for this year and do a eofy in the new version as well?
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Payroll End of Year Masterclass Webinar for Reckon One by Clayton Oates
Whether you're a seasoned payroll professional or simply want more confidence with your end-of-year payroll tasks, this practical masterclass will help you finalise payroll correctly, stay compliant with the ATO, and prepare for FY2026 in Reckon One Payroll. What you'll learn: ✅ Reconciling & amending STP submissions…
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Updating pay in pay template
Hi everyone I need some help in understanding what I've done wrong. I've setup an employment agreement for our award and am using it with a pay template, everything working ok until now. Today I changed the pay rate for our 1st level technicians in the template but when I do the pay run it's still using the old rate. How…
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Cannot send statements via email for print when "all customers selected"
Hi, hoping someone can help! recently having issues sending statements via ALL CUSTOMERS. It takes foreeevvvveerr to load then the email option doesnt even come available. Iv also tried print with no luck. I can print and email in "Multiple Customer and One Custmomer' mode. We have to many statements to sift through and…
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Change message text in payslip email
How do I change the message and text that is sent out in a payslip email? I'd like to add some our own business info to the email
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Employee wants pay in 2 bank accounts
Hello One of my employees has asked to have their pay split across two bank accounts when I run payroll. Can I do this in my reckon one?