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Unresolved cases logged with Support
Hi, I logged 2 cases with Support a couple of weeks ago. I only work 2 days a week and the cases get closed after 2 business days. Had long saga with Support Desk last Friday on one case but issue still not resolved and Support just went silent last Friday. As I am a part time volunteer it is quite difficult to spend…
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Can i upgrade from Reckon One to Reckon Accounts Hosted?
Is it possible to transfer all company data from "Reckon One - Accounting Plus" across to "Reckon Accounts Hosted"?
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General Journal Entries
I have just watched the help video, but it didn't cover what I need to do! I have a really old credit (in my clients account) from one client and a really old debit on another client. I have tried transferring the credit to the debit, which works with the GJ. The debit is now clear but the credit is still showing as owing…
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Qualifying earnings setup
I want to get prepared for payday super and need to understand how I declare qualifying earnings. Are there any specific settings or anything I need to do to enable this?
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Payroll SuperStream - what is MV under Batch Summary
Hi I'm trying out Beam SuperStream with this current payrun. I have added a batch, validated. So it looks like it's ready to lodge. But I'm looking at the 'View Batch Summary' to check that I have the Super paid under the correct categories. 1. I should have only SG (Super Guarantee) and Additional Employer Super. Should…
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ATO and payslip details don't match
We migrated from Hosted and have had issues with payroll not migrating correctly. One employee migrated with his year to date data, but everyone else didn't. I have ended up after a few phone calls working out how to change the initial YTD amounts and have the pay slips showing the correct amounts. I just checked my ATO…
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Alert for negative leave balance
@Rav Hi Rav and everyone, Question please, in the old old payroll (!), it used to flag if someone was going into negative leave. I have noticed that this isn't happening in Reckon One payroll. Is there a setting that we have missed to flag this? Thanks, Suzanne
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How do I set up and pay additional employer super contribution?
Hello There, We are a small family business with two employees - ourselves as such. We have three Superannuation Scenarios. So fare we are paying all superannuation directly but with Payday Super, from July 1 as I understand, we will not be able to do so. We use Reckon Payroll only - mobile app and web. Scenario one I…
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Super garantee doubled in payslip and payroll summary, but disappear when I edit pay details
Employee provided wrong super information. I added the correct super and deleted wrong super. Reverted all payruns to draft and changed super garantee to correct super fund. But when I preview payslip, check summary of payroll, lodge superstream, there are 2 super garantee (wrong super and correct super). When I click…
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How to pay an employee using my default superannuation fund?
How to pay an employee using my default superannuation fund?
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Sub Customer - Account Hosted
Hi there, Help please, I have a main entity that has about 10 sub customers that each get an separately addressed invoice. I need to produce a clean statement for the main entity. Currently it would be 10 separate customer pages I found another post that said Sub Customers could be created, this would solve my problem,…
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Rehire Terminated Employee
Hello Is it possible to rehire a terminated employee. He left only 2 weeks 15/5/26 ago but now will be working as a casual employee from time to time. Do I have to start again as if he is a new employee. Thank You.
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Manual Super Payment in Colonial Super
Hi, We have recently signed up with Colonial Super and are currently processing our superannuation payments manually. Could you please clarify whether, when entering super amounts, we need to enter a value of $0.00 for employees who have not worked during that week, or if we should simply leave their entry blank? Thank you…
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PAYMENT IN LIEU OF NOTICE
Hi Team, How do I set up "Payment in lieu of notice" in Reckon Payroll? I can't see it in my pay items. Thank you. Regards, Jen
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HOW TO SET UP 25% CASUAL LOADING IN RECKON PAYROLL.
Hi Team, Can you please advise how to set up 25% casual loading in Reckon Payroll so it calculates automatically in employee's pay. Thank you. Regards, Jen