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Workflow improvement suggestion – STP and Payday Super export
To the Reckon Accounts Product Team I would like to suggest a workflow improvement for STP and Payday Super processing in Reckon Accounts Premier. Currently, when completing a pay run in Single Touch Payroll Lodgements, the software allows exporting the STP JSON file directly from the pay event screen. However, after…
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Optional inclusion of Payday Super clearing-house payments in ABA export file
To the Reckon Accounts Product Team, Thank you for implementing the recent STP and SAFF export workflow improvements. The new functionality significantly reduces manual handling and the risk of date-selection errors under Payday Super requirements. I would like to suggest a further enhancement that could streamline the…
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When do I update qualifying earnings
Do I need to update my qualifying earnings now or when the new financial year starts?
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Getting a superannuation fund added in Reckon One
How long does it take to get a superannuation fund added in Reckon One? We have been wanting to do PayDay super via Beam for weeks now, but there is a Superannuation fund called Qudos Bank RSA, that 2 of our employees are in that is not listed in ReckonOne when setting up a new fund. After many emails and phone calls to…
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GST on supplier payments brought thr bank feed.
I cannot see what Reckon is doing with GST ! We get donations and they are GST free - I cannot see what Reckon is doing - What GST codes they use on each customer / supplier ? Did a GST report. Showing $ thousands where there should be no GST on income. If a supplier is GST not registered - I cannot see this on this…
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MFA and Concurrent users
I have several clients that have one concurrent user licence, but have more than one staff member that can log in. Can each staff member create their own MFA? Or does MFA effectively mean that every single staff member will need their own license?? This will also affect my practice as I have more than one staff member that…
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MFA Authentication - Multiple Users
Hi, how do we go about enabling MFA Authentication for a second user please? Our outside Accountant have their own login to our Reckon but I keep getting the MFA code sent to me - so we would like to know how to set up a second MFA please? I know MYOB & Xero allow multiple MFA codes so why cant Reckon please? Thanks and…
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Staying Logged in
I am logged out constantly from Reckon One, I read it should stay in with 1 hour of inactivity, I only have to have about 10 minutes or go and check an email and it logs out?
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First batch for SuperStream with Beam
I am doing my first batch for SuperStream with Beam and the total is incorrect for the batch dates. I realised the total is exactly the same as last fortnight's payment which has already been lodged through the ATO SBSCH and paid. Why is it showing the wrong total and not this fortnight's total?
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Negative values in Invoices and Bills
Merchant chargebacks result in potential for invoices to go negative because a gross charge is refunded to a customer but the fee remains due to the merchant service (in my case that is Stripe or Square, but could apply to any bank or card service). At present, a Reckon invoice cannot be negative (or zero) as per this…
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EOFY Finalisation-2026 update
In past updates it was advised to not do the update before you had submitted EOFY finalisation report in the old version. I take it that this doesn't apply to the 2026 update and you will still be able to submit it after updating? I don't see it mentioned anywhere.
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I can’t log in to my account
I can’t log into my account
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Use Beam or SAFF file
Could you please advise if any advantage to using Beam or uploading a SAFF file to a clearing house? I am confused as all the early correspondence from Reckon suggested using Colonial First State Clearing house but recently it is all Beam. Are they just alternatives. Also, if I start using one can I still use the other at…
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New employee tax code setup
I've got new employee and this is their second job. I'm confused with the tax codes, is it 1- NoTFT, does this mean no tax is deducted? Also in regards to medicare, does this need to be filled in?
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Reports do not remember the period when you come back
When i run the reports and click on the accounts to see transactions, after I finish i want to go back to the same report, I click back button but have to choose the criteria I want again. The system does not have learning mechanism that suppose to memorize the input that i put in few minutes ago.