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How do I input a refund from a supplier?
How do I process a refund that we have been sent from one of our suppliers? I've just started using Reckon One recently and this is our first time we've been in this situation.
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Rate field turns blue in new pay run
I'm trying out the new pay run update today and I know this is probably insignificant but why does the rate field go blue when I enter in an amount? Is there any significance that I should be aware of?
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Inventory to Scrap
I have a question about adjusting the inventory with values in it. I don't want to change the value of the item but the items to be scrapped have a value in it. How do I post it on reckon account hosted? Please see photo for reference.
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A clearer indicator of the Upload Source in the Bank Transactions page
In the Banking section, currently the Bank Transactions tab shows the Upload Source in a way that does not make it clearly obvious that it is clickable or that clicking it would change the source for what is being displayed. Whilst there is a subtle background highlight, perhaps it is too subtle. 1: Original current…
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Bulk send invoices
I would like the option to select multiple invoices and then bulk send them. Sometimes i create invoices in advance so be sent out at a later date, and also have used Zapier to create invoices in bulk for me. However currently to send these i have to open each individual invoice and hit send which is very slow. It would be…
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Double charge
Hi there I have just been sent my annual licence for my POS which has increased - fair enough but I have been sent 2 invoices when we have only ever had 1 licence. I have queried this twice on the phone with the "customer service team", they have no idea as usual and just resend the 2 invoices for the POS. Is this a scam…
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Print Superstream Payment Remittance Advice
Just a suggestion, would it be possible to have print the superstream payment remittance advice? Each time, my client has to create a screenshot to send out to the clients. Ideally it would be really useful to print the bpay details and amount due with date range of contribution. Like a remittance advice for client.
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Organise the pay run screen
I don't use the payroll mobile app much but I logged in today as I was out and needed to check a couple of things. It would be nice if the main payrun screen was organised into financial years or had some type of filter to only show a selection of pay runs. Right now it's just a long, scrolling list which makes it hard to…
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Reckon Desktop very slow for some users not computers
Hi All! We have fairly modern systems running the latest Reckon accounts. We have been through all the .TLG backup, portable file etc…. and the help we see online talks about windows 7 and not 10/11. All our systems have solid state drives, the server hard drive bench marks at 2.1 Gigabytes a second, has a 10 Gigabit…
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Has the price of Accounts Premier Desktop increased?
Hi there Has anyone else had an invoice sent which is double last years? Happy to pay a small increase but am wondering whether the emails I received are really from Reckon or maybe a scam? - can someone confirm?
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Will email issue ever get fixed?
Respectfully, it's been a very long time since the issue of Reckon accounts desktop having issues emailing through outlook. Despite a lot of work around suggestions, that don't work, i was wondering if it might be time this issue was fixed in the program itself. I realise it might be an old code Reckon is working with, but…
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Disputing the Annual licence fee under the Fair Trading Act
NZ Desktop users (NOT hosted) who purchased their software are now being charged an annual licence fee, which contravenes the NZ Fair Trading Act (Sections 7, 8 and 9). In brief, Reckon cannot force us (by serious threats or pressure) to accept a new annual contract, when we originally purchased a perpetual licence. Their…
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Do my employees have to switch to Colonial First State?
Hi I'm new to this community stuff so go easy on me. I am Account Hosted user and have been using the ATO Clearing house with ease, my question is each employee has a different super fund and if I was to use Colonel First state (As an Example) as the Clearing house would they all have to change over to CFS? Thanks Craig
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Reckon Payroll - Custom Reports Feature Request
Hi guys, It would be very handy to be able to save custom reports for future use. For example, we always edit the Payroll Detail report by removing the Customer / Project / Classification tick box option but there seems to be no way of saving these preferences for next time. Regards, Mark
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add payrun super stream status in payroll dashboard widget
Given superstream is an upcoming reality, it'd be good to see the status of superstream payments group by payrun, in a similar to the STP status in the payroll widget