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✅ RESOLVED: Remote Desktop Licence Error - Reckon Accounts Hosted (16 March)
Good morning everyone, Just a heads up that we're currently investigating an error message appearing in Reckon Accounts Hosted which refers to a remote desktop licence issue. Screenshot example of the error message above. Our initial investigations suggest this only affects one server so there will only be a minimal chance…
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28 degrees card bank connection now asking for MFA
Hi there, my 28 degrees card has stopping pulling transactions into reckon one. I've tried resetting the connecting, linking/unlinking and now for some reason it seems to be coming up saying "feed authentificiation needs MFA" - I have MFA on my reckon one account and when i input my 28degrees password details to…
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APCA for ANZ payment
I am self Managing our sons NDIA and pay his support workers from his account that the funds are paid into from NDIA, I am using Reckon payroll and it is requesting a APCA number but i have spoken to the Bank (ANZ) and they say I have to have a business account to do this, so Maybe Reckon is not for ME. as i am not going…
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Can't Delete Old Employee from Payroll Premier Migration
Hi guys, Our migration from Payroll Premier to Reckon Payroll went quite smoothly. Except for an old terminated employee who hasn't worked for us for over 20 years somehow made it through the migration process and ended up appearing in Reckon Payroll somehow. We have tried terminating him and them archiving him. Once…
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WORKERS COMP
Hi Team, We have an employee who we need to pay workers comp to but they have returned to work on normal duties. Should we pay the workers comp as a separate pay from their normal pay or can we do them both within the same pay run? I have one workers comp pay item under the leave tab in Reckon Payroll as it isn't OTE. I…
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average cost
Hi I am using reckon hosted , how do we run a report for all the items including average cost and last cost price Appreciate anyone can help ASAP Prasanna
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Margin Exception
Hi Team I need to run a % Margin Report for all the item sold Essentially we need to see a report that tells me what products are selling at < 0 % profit margin.
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Search function in Reckon One
Is there any way we can search for a given amount in any type of transaction? I want to find all transactions for a certain amount regardless of what type of transaction it is. From what I can see to search an amount, you have to specify a transaction type as well. Would be great if we could have a similar feature to the…
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Glitchy performance
This discussion was created from comments split from: Remote Desktop Licence Error - Reckon Accounts Hosted (16 March).
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item Profitability
Hi Any one knows why item profitability report shows negative amount to the same item in the same invoice. while rest of the item are positive figures Thanks
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Terminating an Employee
I need to terminate an employee who will be getting paid redundancy, annual leave, long service leave and weeks in lieu of notice. I know i have to go into employee tab and firstly terminate the employee. If i do this and then go into pay run and create pay run to pay his final pay, if i make a mistake can i un terminate…
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How do you enter a payment decide by fairwork after a dismissal
We have had an employee got to fairwork for a dispute in a dismissal pay and they have given us a gross amount to pay less the tax. Do you enter this as a unscheduled payroll payment
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Re: Form Font change / security update 2023
Given that the font I was using for purchase orders/invoices/statements was no longer supported due to the security update in 2023 , I painstakingly changed all forms in Reckon hosted to a supported font. However, I am still getting the 'font' error message when I print. Will this ever disappear? Thanks
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Amending terminated employee's leave balance
This discussion was created from comments split from: In Reckon Payroll, how do you know what the leave balances are for each employee during a payrun?.
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Pay run submission Error - Contractor ABN
Have just noticed an Error from ATO for a pay run on 21/2/24 - as my monthly BAS did not tally with wages and payg w/h. I believe it was due to me inserting the wrong tax scale for this employee. I have changed his tax scale and resubmitted the pay but it still has come back with the same message. Submission has been…