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Remittance Advice Screen Freezes
I use Reckon Accounts Hosted and when I send remittance advices by email, it sends the email and then freezes. Can't exit out of Remittance screen or go to any other screen. Have shut down system and when Reckon is reopened the remittance screen is still there. Any thoughts?
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Payroll: When creating an ABA file and STP reporting, a message-Access denied auregfind query failed
What can I do to rectify this so that I can print my ABA report which shows the details of employees paid?
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Start & End dates in leave taken report
With the new leave taken report I can see there is a column to show start and end dates an employee goes on leave. Where do these dates come from?
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Super clearing house options
Looking at options for when SBSCH closes, on doing a search I notice that Reckon One has Beam integrated, but this doesn't appear to be in Accounts Hosted. What are the options for Accounts Hosted?
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#TipTuesday - Introducing the highly requested Leave Taken by Employee report 📝
Good morning and welcome to another #TipTuesday! Today, I'm excited to talk about the brand-new Leave Taken by Employee report in Reckon One. I know this is something a lot of you have been asking for, and I’m thrilled to finally share it with the community. The Leave Taken by Employee report gives you a clear view of the…
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Emails vanishing before being sent
Hi there, I am going to the Select Form to Email tab, then Pay Slips. I change the date to the appropriate set of pay slips and ensure they are all ticked, then press OK. However when the Select Forms to Send pop up box appears, it is empty and there is nothing to select and send. This issue started when I was sending the…
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Black screen of death
2nd time today that I have got the black screen of death….Does anyone know what would cause this
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Emails not being sent
is anyone else having problems with invoices and statements not being emailed out since upgrading to reckon 2025. None of my customers are receiving their invoices.
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RDO hours are accruing correctly
Hi, We have been having issues with the setting for RDOS. It has been set up in employees - Leave - edit RDO as " accrural period" 'per pay' and 'per time' worked, but neither settings take the accrual correctly. Unless we enter in the payrun as ordinary hours 40 hours, RDO's wont accrue and add to the leave balance each…
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Ability to Match Any Transaction
At the moment we have: * Default Match - within 3 days and exact amount * Advanced Match - Match to Invoices and Bills Users would lik eto expand this functionality to be able to match against any transaction (eg an outstanding cheque from 2-3 weeks ago)
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Email text for sending invoices
Hi We need to change the text in the email body when we send out invoices. I have updated the change in Preference - Sending Forms-Invoices. However, when I send batch, the email body is still the older one, and we have to edit the email one by one. We have over 100 invoices to send out, it's taking a lot of time to do it.…
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Changing from Cash to Accrual
Hi as of 1st July my client is changing from Cash to Accrual. How do I make sure there's no double claiming of GST? Or is it going to be a manual cross check?
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Reckon One update! ✨ Another new report - The Leave Taken report!
Reckon One has just received a new update which introduces a highly requested new report, more updates to read-only mode and other enhancements! Check out the inclusion of the latest update below. 🆕 A brand new report - the Leave Taken report Another highly requested new report is now available; the Leave Taken report! The…
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Reckon Community Rewards Roundup! July 2025 🏆
And just like that, the first month of the new financial year is already over! Hopefully everyone's EOFY was smooth, stress-free and you've got your finalisations in 🙂 The Community was absolutely buzzing with activity and unsurprisingly it was the busiest month of the year with a heeeeeap of points and badges earned! July…
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Downloading & uploading files in Reckon Accounts Hosted ⬇️⬆️
Downloading and uploading files is really easy using the new My Files menu which replaces the Floating Toolbar. You can now download or upload multiple files in one go! Check out our how-to video below for a walkthrough on downloading and uploading files in Reckon Accounts Hosted's new platform.