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Software purchase
Apologies if this is directed to the wrong area. I am considering changing accounting software. I called up customer support. Spoke with someone who had an accent I had trouble understanding. And what he did tell me sounds very odd to the point that I am unsure if he even understood my needs. (Or that I did understand he…
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ReckonOne: Customer statement not showing payment details on emailed statement pdf
If I view a customer statement on screen it includes the payment details entered in Settings/Statements. If I print this, it prints as displayed - all good. If I instruct the system to send the statement via email, the payment details are not included, in its place is "undefined" What do I need to change to have payment…
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Bank account details in CFS clearing house
This discussion was created from comments split from: New super requirements.
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Identify who created an invoice
Is there a way to see which of my employees created an invoice in my book?
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balance sheet with comparative for previous financial years
Hi I recently noticed that Reckon won't allow you print a Balance Sheet with historical prior-year comparatives. The comparative feature works fine when running the current financial year (30/06/2026) against the previous one (30/06/2025), but it doesn't work if you try to use the last financial year (30/06/2025) and…
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Change location of where Reckon saves "export Files" - ie SAFF and STP files
Is there a way of changing the physical location of where Reckon auto saves these files so they are NOT with the actual reckon file itself??
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Sharing and reviewing invoices
I'm just starting with Reckon One and want to ask a couple of questions. The first is, how do I give my staff member shared access to my book? I need them to be able to do invoices when I'm not in. The second question is related to the first one. I want the invoices that are created by my employee to be reviewed before…
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Reckon Hosted Payroll to Reckon Payroll
Hi, I am after some feedback if anyone has changed from Reckon Hosted to Reckon Payroll. I am processing payroll for just over 50 employees, and the new super payday is creating a lot of extra manual work. Appreciate any feedback before trying different software altogether.Hi, I would appreciate some feedback from anyone…
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Payday Super Reporting and Submission
Hi, Everyone, I have a question regarding payday super. With Reckon Accounts, all reports and liabilities are recorded on the pay date. E.g., pay period 01/04/26 - 07/04/26 is paid on 10/04/26. When I run any report or pay liabilities, the information for the pay period 01/04/26 - 07/04/26 does not appear in the selected…
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Haven't received a welcome kit to register from CFS
I have registered for the Colonial State Super Clearing House but I still have not received a Welcome Kit to register. Please advise Thank you
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pay slip email - MAP error code 8004010f (271)
This error has occured when emailing payslips, however some payslips have been emailed and 2 have not been successful. I closed down reckon and tried again, but get the same msg. what should it do? how can i fix?
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Merge Suppliers - Error online banking payments
Hi I have suppliers that need to be merged. "Supplier PL" and "Supplier Pty Ltd" I keep getting an error message "You can't merge these names because there are online banking payments for this name". There are no current banking payments, only past payments. Thanks
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Remove bottom section from customer statements
I am using Reckon One and on the statements it has a section at the bottom beginning with “Please detach and return with remittance to” etc etc. I would like to remove that section below the dotted cut line. I don’t think anyone actually posts anything these days so I believe that this section is completely redundant.…
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IMPORTING ITEMS AGAIN
I thought I had fixed my Item import update but I see that it is picking up the COST field and going back to 2008 and changing all the average costs. This question is not about why the client has incorrect cost entries, I know that, but I thought the COST field was read only for completing orders and bills, didn't realise…
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Adding employee access to my book
Hello, TIA for any advice. I have added an employee to access my book. I have given her the proper permissions in settings. She is able to log in to reckon but my book is not showing up for her. I have same issue for my accountant. He cant access my book either.