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Formatting of exported payroll detail report
The formatting for the excel spreadsheet has changed recently. Column A has been narrowed when downloading, and when expanded, there are too many large and empty rows. Please correct formatting
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Recurring invoice
One invoice has been sent to customer. Once invoiced, how to make that sent invoice as Recurring invoice? There must be short cut to this rather than creating another transaction. Appreciate any suggestions/help.
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Salary Sacrifice Setup & Question
We have an employee who is Salary Sacrificing a set amount each week - prior to 2024 Reckon upgrade, the system was calculating the SG amount correctly ie calculating on gross before SS - however after the upgrade, the SG 11.5% is now calculating on gross less SS amount. I have checked the employee's details and the Box is…
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Attaching documents to new invoice format
I am very new to Reckon One (3 days) and I am using the new invoice format. However, when I attach a document, although it shows as an attachment, it doesn't get sent. I did click on the share button so it turned green and I changed the email of the customer to mine so I could see what happened. The invoice arrived…
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Super for each employee is different in payroll summary vs payslip
Payroll summary Super amount for each employee is different from the pay slip total. I have done pay run adjustment / resubmit for each employee during last financial year. I have not changed payroll software. Please help.
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Invoicing - Emailed invoices - Add option for file attachments instead of links
When emailing invoices, the invoices and any other uploaded attachments should have the option of being actually attached to the email as files instead of links. This is because some clients invoice capture systems automatically capture and parse file attachments but cannot necessarily follow links to obtain the relevant…
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Setting up bank feeds in Reckon Hosted
We emailed in a bank authority to bankdata@reckon.com over two weeks ago to set up bank feeds. So far we've heard nothing further. What is the "normal" time lag before bank feeds are ready to go live?
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Creating an estimate (quote) 🎥
Creating estimates, or quotes, is really easy in Reckon One and in this video we’ll give you a walkthrough.
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Non Tax Invoice
My understanding is that Businesses not registered for Tax should not send an invoice with 'Tax Invoice' on it. If this is the case, can we get the option in Reckon Invoice for an invoice with just the words 'Invoice' in the header?
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Integrate with Brevity NDIS software
Brevity provides a recording service for NDIS to Planners that is essential in managing that business. it includes an invoicing module - information that must be entered into Reckon One Books for accounting purposes. NDIS is a growing industry and substantial invoice volumes are being processed here. A direct integration…
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New Update, E-invoicing and receiving invoices as Bills
As a performing theatre company, we sell tickets rather than raise invoices. But we receive invoices. However, I have yet to see any commentary or support to explain how we would register with Peppol as a receiver only of supplier e-invoices, nor how we would bring these e-invoices into our Reckon One Bills module. It…
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#TipTuesday - A new report! Employee Earnings Summary 🆕
Welcome to this week's #TipTuesday, I'm super excited to share this one! Reckon One's latest update introduces a brand new report; the Employee Earnings Summary Report which gives you an overview of employee earnings and help reconcile your payroll data with STP submissions and more! The Employee Earning Summary is…
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Important - Reckon Payments powered by Novatti will be decommissioned on 1 August 2025
Novatti will be decommissioned on 1 August 2025 Hi everyone Please be advised that Novatti will be decommissioned as a payments provider within Reckon Payments, effective 1 August 2025. This change is due to internal system issues faced by Novatti, which are unfortunately outside of our control. I'm using Reckon Payments,…
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Why can't I copy and paste, or print in the new Reckon Accounts Hosted platform?
Hey everyone! If you've recently made the switch to the new Reckon Accounts Hosted platform and are experiencing trouble with copying and pasting between your computer and Hosted, or printing from Hosted, the problem might be simple — your browser settings! To make the most of the new platform experience, it's important to…
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#TipTuesday - Searching in My Files 🔍
Its Tuesday and you know what that means, its time for another #TipTuesday! Today I'm going to cover a quick little search tip that might help you get familiar with the new My Files menu. 🔍 Searching When you use the search bar to look for files, it's important to note that it currently only searches within the location…