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New invoicing system. Changing client details
I now appears that to change an existing client detail (and I assume set up a new client), entering an email address now has become a necessity. This is frustrating. We do not deal with our clients directly via email. In most cases, we do not have an email address. Why has this become a compulsory item? Also frustrating,…
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STP for DEC 2024
Hi there Wondering if anyone can assist. Checking through the STP submissions on Reckon - and the Total PAYG for a particular month (Dec 2024) is totally different in the STP submissions as compared to the actual Payroll numbers that was submitted. No other month is affected Appreciate any assistance
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Reverse a pay run and STP in current FY
Hi. I need to reverse 2 pay runs which have already done STP lodgements. As I can’t enter negative pay cheques in Reckon and then send those for STP which would balance out the incorrect pay runs, how can I reverse these correctly in Reckon Accounts Hosted and STP. Thank you.
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How do I tell if we're on STP Phase 2?
this may be a very silly question but how do I tell if we are on STP2 ?
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How do I link Employer Super contribution to RESC STP reporting?
I have created a new pay item for Employer Super contribution but the only option in Tax Tracking is Salary Sacrifice Super which Reckon Support told me to use. I've done a dummy pay run and it is allocated to salary sacrifice and added to W1 which is clearly incorrect. How do I link the item to RESC reporting? When I…
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Customer asked for refund of Invoice - How to record in Reckon One - Please Help!
Hi everyone, Can somebody please help. I have a customer which Job has been booked. Tax invoice issued including GST. Customer paid that invoice. Then Canceled that job and asked for refund. I have refunded 100% of invoiced amount to customer. now.. How to issue a refund in Reckon One and record it properly.
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Un-terminating an employee to process a backpay
Hi Recently, we processed some redundancies and terminated employees. We now have a situation where we need to process additional gross and superannuation for a terminated employee. Can someone send me the steps on how this can be achieved please? Lucy
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Reckon One - Reconciliation running balance
Hi All, I have had feedback around a feature request for a running balance in the Bank Reconciliation section by having a running balance like Reckon Accounts. It will allow for easier reconciliation and potential mistakes that can be made to be identified as you tick transactions off to see your running balance. I think…
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Employee Profile Audit Report
Can you please tell me how to run an audit report on employee profile data to see who has made changes to information and rates?
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Can you change the qty column to hrs/days in a quote template?
I am trying to make a quote, but we don't need to qty column. We simply need to show how much each line item will be as a per hour, or per day amount is. The qty column seems fixed and I don't know how to change it to be the per hour/per day column. Is it at all possible? Thank you.
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Notes for Item List
Is there anywhere you can add a note for the Item Lists? I know there is a description, but I don't want to add it there as that comes out on the invoice. Our prices increase each year and some are by CPI and others are as per a contract. I want to be able to put a note to say something along the lines of 'rate has…
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Ordinary Time Earnings - Type E.
Hi there, Could someone please assist with the process for setting up an OTE pay type in Reckon One that can be flagged as both Type E and Type R? Back pay (current year): Type R Back pay (prior years): Type E Thanks in advance for your help. Kind regards, Lucy
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RAH Unable to Connect
Cannot connect to RAH this morning.
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Unrecoverable error. Code 00000 20132
We use Reckon Accounts Premier Edition 2022. When I try to print the Business Activity Statement, it comes up with 'Reckon Accounts - Unrecoverable Error. Reckon Accounts has experienced a problem and must be shut down. Code: 00000 20132." What am I suppose t do? Could you help with this please. Thank you.
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GST reconciliation
When my consultant set me up I've used the spreadsheet to reconcile the GST from the reports in Reckon Hosted. It rarely balances, so it drives me mad. Entering the amounts from the B/Sheet into excel recon, i.e., GST control, Debtors, Creditors & GST 101, last month the difference between this was only $12 (great)! After…