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#TipTuesday - Where has the floating toolbar gone? Introducing the My Files menu! ✨
Reckon Accounts Hosted is upgrading to a new platform experience! We're progressively releasing the new platform to small groups of users so you may have upgraded already 🙂 If you haven't, don't worry we're aiming to have all users on the new platform by the end of May. As part of this upgrade, the floating toolbar that…
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Making a cash sale 🎥
Making a cash sale, or receipt of cash, in Reckon One is really easy and can be actioned in the Receive Money screen. Check out our how-to video for a walkthrough!
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Correct super amount not showing in payroll summary
An employees company super contribution is not showing up in the payroll summary report. It does, however show up in the payrun. Any thoughts?
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Paying a bill 🎥
Paying a bill in Reckon One is super simple, and this how-to video we'll cover a couple of ways you can do so.
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customer payment applied to invoice - can not remove payment from invoice
Hi, We have received a duplicate payment from a customer. The duplicate payment has been entered via 'receive payments' and then applied to a invoice. My issue is, payment has been applied to the wrong invoice but i cannot undo the payment to the invoice to apply to the right invoice
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Can't access my records since upgrade.
Since the l upgrade email I can't access or generate invoices, can't bill, and can't access open invoices. I've lodged three support requests and spent the morning on the phone with support with no solution.
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Creating a bank account 🎥
Creating a bank account in Reckon One is really simple! This how-to video will walk you through setting up a new bank account in your book.
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Deleting a payment from an invoice 📽️
To delete a payment that has been applied to an invoice in Reckon One, you just need to perform two quick and easy steps which we've outlined the how-to video below.
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How do I send my accountant an invitation to access my book?
How do I send my accountant an invitation to access my book?
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Bank transactions disappear from bank transaction page before they have been allocated
Bank transactions disappear from bank transaction page before they have been allocated, they are in fast coding section. I prefer allocating money in & out in the bank transactions tab so how do i get this remain there until they have been allocated?
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Unrecoverable error crash when viewing inventory adjustment - Reckon Accounts Hosted 2025 ⚠️
Hi everyone We have been investigating reports of Reckon Accounts Hosted 2025 and Reckon Accounts Desktop v34 crashing with an unrecoverable error message when viewing an inventory adjustment transaction. What's the issue? This issue stems from a new enhancement introduced in the 2025 version designed to hide inactive…
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Hosted crashing on inventory list
Hi Reckon team Every time I try to check a previous inventory transaction it's crashing my file. The file has been upgraded to 2025 and I have to go through the process of logging in again which is becoming very annoying, very fast. Appreciate any assistance.
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Reckon Hosted bank feeds
After a monumental struggle, (and assistance from Reckon Support), we finally managed to establish a bank feed, with transactions in the feed dating from 16th July. However, I coded just one entry as a "trial", only to get an error message: "Error connecting to Reckon Accounts. E03. Failed to access the company file using…
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Duplicated 2FA
Somehow I've managed to set the same entity up for authentication under both of my email addresses. Is there a way to either delete one of the duplications, or to amalgamate them?
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OVERPAID A SUPPLIER'S BILL
Hi Team, I guess there's a first time for everything but I accidently overpaid a supplier bill and need some assistance in how to rectify this RAH. The supplier will use the overpayment as a credit for me to use on the next bill but how do I apply the payment I made to the current bill and what do I do with the extra…