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Employee has changed super fund but its not appearing in the payroll list
HI, An employee has changed his super fund. I have it in the payroll list. When we go to pay the fund it is not on the list to pay. What do I need to do please. Lea-Ann
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Print super details report
I am trying to print out an employee contact list that shows the super details, namely member number and fund details - name, USI etc. there is no option to add these fields to the contact list and the only thing remotely like this is the super data export file, but that doesn’t show all fields and is not customisable. Any…
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Superstream batch with merged super fund
Hi Everyone I am trying to do our first batch on Superstream to get ready for the payday super. It is bouncing back because the ABN and USI no long matches the TWU superannuation fund which i now know is because they have merged with Team super. I have changed it on the relevant employees info and also archived the TWU…
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New super requirements
I have only one employee so I pay wages and super directly myself through my bank. Suddenly am supposed to enter my employee's bank details into Reckon. I don't understand why. I would pay my employee's super monthly via BPay. I thought I could just prepay the super which should cover the requirements. Sorry, I am totally…
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Blocked from registering interest - Colonial First State
This discussion was created from comments split from: FirstChoice Employer Super Clearing House for Reckon Accounts Hosted users.
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Pay Day Super - Screenshots as to how your Employee Super info should be set up
Can anyone offer some screenshots as to how our employee Superannuation should be set up correctly in Reckon so that we can export a file correctly. I'm getting extremely anxious about this whole Pay Day Super thing, there just doesn't seem to be any SIMPLE information available about what we need to do! I attended one…
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Customer Statements
In Day to Day - Customer Statements, I did my end of month statements, and as I did, I noticed 3 or 4 negative balance ones. When I click on them, they open up into zero balance. Their names are also not customers, they are suppliers, so why are they getting mixed up in customers? And why list them with negative balances…
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When to pay for Public Holiday
Hello, this question is probably more an employment question but hope someone can help please. We have a FT employee away on 6 months leave. Having used up all of their annual leave entitlements, they are now taking leave without pay. Is the employee entitled to be paid for public holidays when they are not receiving any…
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Validation error
This discussion was created from comments split from: Superstream errors on validation.
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A notification must exist in Access Manager for your software provider
Hi, We created a subscription for our client, and she normally do pay run herself. Now we have two questions for STP submitting. She submits the pay run, always show Error "A notification must exist in Access Manager for your software provider before attempting to transact. Contact the ATO or use Access Manager to notify…
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Time taken to generate a report
Why does it take so long for reports to generate. e.g. Reconciliation Discrepancy Report. Its taken more than 20minutes? Thanks Lea-Ann
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Merged: Grand Total for all employees in SUPER STREAM batch
This discussion has been merged.
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Superstream errors on validation
Hello and help Ive tried to sort this and even spoke to support but they cant sort it I have an employee who's super is with AMP Super Fund — Ive cross checked with AMP correct ABN and her USI is all listed BUT When I look at that Name and the ABN on Reckon one drop down list its called "Super Directions Fund" with the…
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Session is mirrored when users login
The 1st user logged into his account on his computer, then the 2nd user tried to log in on their computer, it for some reason logs into the 1st users account. And it is then mirroring the 1st users session. When the 2nd user logs in, it doesn't ask for his log in details eg name and password section. It opens straight to…
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Recurring Transaction failure
Hi, I've set up a couple of recurring transaction templates in my book, one of which has just failed to complete. It has been working OK up until now (ironically, it's for my Reckon subscription). The transaction history screen shows a transaction having been done, however the transaction doesn't appear on the Make Payment…