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Error importing bank QIF files in Reckon After Upgrade v34 (for FY26)
We updated to Reckon Accounts Premier v34 (the latest version) and since upgrade have been unable to import QIF files. When attempting to import the QIF file (Banking → Import Bank Statement…), we enter the file location, select the correct account for import and the QBO file is created successfully. However, after this,…
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Unlink Paid Bill
I am trying to Unlink a paid bill, the searches show you unlink it in green at the bottom, but I have nothing down there to unlink with?
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Dealing with payment made in error to supplier and its eventual refund to us
I have tried looking up what to do, but it seems I can only find procedures to do with overpayments of supplier invoices. There was nothing owing to our supplier, but I accidentally paid them what I should have paid to someone else. In April I initially entered the wrong payment to the supplier who got paid, entered as a…
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Renewal
I currently have Reckon Hosted and are due to renew. I would like to change to a basic accounting package that is NOT hosted. Is this possible & will it retain my current information? If so what is the annual and monthly price? And also, what is a monthly price for my current hosted package please?
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Leave Accruals Per pay shown on payslip
It would be great to show the leave accrual accrued each pay on the payslip as well as the total like in Reckon Accounts. Show on payslip for eg. this week AL Accrued xxx, Taken xxx, Balance xxx for both AL & PL. Thanks
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Increase decimal places to 4 instead of just 2 for Hours Worked (Qty)
Hi team, we recently started using Reckon Payroll and we found that for the hours worked (Qty) we can only enter 2 decimal places (e.g. 30.33hrs) but for our pay runs we have always used 4 decimal places (e.g. 30.3333hrs), whereas the Rate already has 4 decimal places. Would you please kindly add in 2 extra decimal places…
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Ability to Duplicate more transaction types
Currently we can Duplicate an invoice or a bill - great! But could we please also have the ability to duplicate a Receive Money or Make A Payment transaction too? Thank you!
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Paying more than 1 bill at a time
Am I able to somehow pay more than just one bill at a time in Reckon One? I am able to select several bills but then no where to go to Make a Payment.
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FIRSTCHOICE EMPLOYER SUPER SETUP
I have setup our Reckon file for the new super to use the clearing house. But am now second guessing that I have set it up properly. I followed the steps from First Choice to login and I setup our employees details with all the relevant information. In Reckon I have setup the Clearing House as a supplier and all the…
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Suppliers in debit appearing in customers
@Rav I have asked about this before but haven't had an answer that worked. When I go to customer statements and it gives me a list, included in that list are suppliers that have a debit balance (ie opposite to there normal credit balance) because of some debit adjustment notes and /or refunds. The oldest of these is in…
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SuperStream in the Reckon Payroll mobile app
For those of us with a small number of employees who use the mobile payroll app as it is very convenient, It would be great to have the ability to process payday super through the app at the same time as processing payroll since everything will need to be done at the same time. Could you please make this happen??
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Enhanced filters on Reporting
I'd love some more filter options particularly on the Account enquiry, eg. the ability to "Select All" but then unselect a couple of accounts the ability to type the name of the accounts that I want to select rather than having to scroll through the whole list I'd also love to be able to sort results by account…
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Auto Fill for reference Field
I believe you may have turned off auto fill for reference fields. This feature was very handy (up to 1st April 2025), as it ensures I could make up references and not duplicate them (for bill and payment receipts). i thought it was a feature of ReckonOne, but now believe it is an autofill feature of Firefox that you have…
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Your JSON object has some incorrect values error uploading Single Touch Payroll
Hi Everyone, I've gone to do my single touch payroll and I'm getting the below error. Nothing has changed from last month. Nothing has changed on my systems. Last month uploaded fine. I've exported the file twice with the same result. When I look at the details, nothing looks out of place. Has the requirements changed…
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First login of the day gets stuck
Hi Reckon In the last couple of months, every time I login to Reckon one for the first time in the day it usually just hangs and gets stuck. It doesn't load until I click refresh. It hasn't been a big deal because that's all I need to do but it's a little annoying.