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Automated backups failed message to non-admin user
When backup fails Reckon is prompting (a non-admin user) to remove the scheduled backup tasks. Is there is a way that this can be disabled eg, stop asking users if they want to remove the scheduled backups? If there is no way to do so, what would happen if the user clicked yes? eg, would it immediately remove the scheduled…
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Still getting the "Unable to generate report. Please try again later."
Hi there, I am still getting the "Unable to generate report. Please try again later." error when running a particular report (budget report). I have cleared the cache for last 7 days, tried Ingonito mode and different browsers. Other reports run fine.
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how do I let accountant access to do the end of year finalization as having trouble doing eofy
I did a after tax personal deposit from my saving to Super and now need to adjust end of year finalization. Therefore it was not done in payroll.. I need to adjust amount paid but not to tax or super . To Finalise end of year . THE SUPER WAS NOT salary sacrifice or from salary.
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Need to edit a pay run
Good day I've just realised I made a mistake on last week's payroll. I used the wrong $ rate for wages for two employees. This is the first time I need to handle something like this since starting with Reckon One so would like some guidance
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Re-submitting a Superstream returned and refunded payment
How do I re-pay a returned/refunded super payment that has been returned via beam due to having incorrect details provided. I have corrected the underlying issue in the employee file, but when I try to re-pay the super by; Payroll, SuperStream, Add a SuperStream batch with Oct-Dec quarter dates, I get and error msg saying…
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Anyone have any suggestion of how to setup for multi location of products apart from using prefix
Hello, I have a client with five business locations, all managed centrally from a head office acting as the main hub. Two locations operate as warehouses, and two are retail outlets. The same stock items are held across multiple locations. Could anyone please share best-practice ideas or systems for managing stock…
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Problem printing Logo
Have uploaded jpg logo and added to Invoice however when it prints there is a black edge of a box showing??? Have tried re uploading, changing size etc but always this black area prints?
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How do I access Advanced Reporting in Reckon Ultimate
I am currently trialling Reckon Ultimate and the website shows Advanced Reporting* as an inclusion but I can only find the standard reports. *Advanced Reporting Additional reports available Data visualisations Automate & schedule reporting Multi-entity reporting The only reporting difference I can see between basic and…
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Is anyone else have problems sending payslips to iinet email accounts?
The payslips I've sent over the last 3 pay runs have all failed.
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Cleanup file Utility is no longer an option in our Reckon Hosted file
This feature is missing from "File" Utilities" "Cleanup Company Data"?? When I Google this issue, AI says the following: Access Cleanup Tool: In the menu, go to Company > Utilities > Clean Up Company Data. Set Criteria: Choose to "Remove transactions as of a specific date". Select Data: Tick boxes for transactions and,…
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Employee deductions - remove restriction of gen.ledg.accts that it can be allocated to
Something I used to do every payday in Reckon Accounts is not available in Reckon One. That is to allocate and employee's ded'n to a gen.ledg. a/c other than the few that is listed to pick from. Our manager has a loan a/c which we used to repay by taking a set amount off his pay each month. It had no impact on PAYG or…
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Why does it state that I cannot change the item type
All I wanted to do with this deduction was change its description slightly. So why does it say this about "type"?
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Beam Error Super Duplicates
I am trying to validate a super batch and it is coming up with the following error: There are 1 error(s) below from the latest validation. Ensure all details are correct before lodging the batch. [FUNe0877528-fe7a-4338-80b3-87e1b35c9bc2_AMP0195AU] are duplicates. I can see that this USI is duplicated in the drop down box…
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Custom report group doesn't appear in list
Hi team I'm starting to dive into creating custom reports. I've created one and want to edit the description but the custom report group that I created doesn't appear so it won't let me save
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Include a button to clear all check boxes in reports
Idea for next update for Reports: Include a button to clear all check boxes When generating reports that include multiple accounts, checkboxes need to be cleared each time before requesting next report. For example, when generating an report at Account Enquiry > Accounts > Selected > [several Accounts selected by ticking…