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Customer overpayments
In Reckon One how do I enter a payment that incorporates previously overpaid amounts when customer is just paying the end balance? I have entered the customer payment and ticked all the relevant invoices but there is nowhere to tick the credit balances, so clicked on Save, and all I get is an error message that the total…
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File size
Hello, Is there a cap on how big a Hosted data file can be? Currently our is 1.3GB. Before we used hosted (ie. we used desktop) we would always create a new data file every two years as the program would run too slowly when the file was based on our local server. I have noticed a big improvement since moving to cloud based…
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Unrecoverable Error 16681 78290 / trying to edit a transaction.
Using Reckon Accounts Premier, current version. I am trying to edit a transaction but it keeps causing Reckon to shutdown with an Unrecoverable Error 16681 78290 First presented when trying to reconcile the bank. Have since tried to open the 'cheque' and had the same thing, have tried to enter the transaction via reports…
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BAS report 1b is higher than my GST reclaim from purchase report
Hi team, my bas report 1b is 5 dollar higher than my gst reclaim from purchase report on tax liabilty how do i fix this
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Giving a customer more time to pay
Hi again I have another question. One of our long term customers is going through a difficult period so we've decided to give them some extra time to pay their invoices. The trouble is, when I create an invoice it defaults to Due on Receipt and I have to manually change it. Can we assign their own payment term?
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Sending an invoice to multiple recipients
I need to create an invoice and send it to both the office and the procurement department who have different email addresses. Can I do this within Reckon One without having to download the invoice and send it to the second email myself manually?
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Reconcile assets, liabilities and equities for loans
Currently in Reckon One, you can only reconcile bank accounts. In Reckon Accounts Hosted, there is the option to reconcile assets, current liabilities and equities. This feature is essential for the client to make sure loans are on track. It would be a good addition to broaden the scope for Reckon One’s reconciliation…
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Prioritise which bills to pay across multiple customers based on cashflow
Idea for Reckon One - In Reckon Accounts Hosted, the client is able to tick a checkbox next to bills that they are planning to pay and then the total amount being planned to pay across multiple suppliers is shown at the bottom of the screen. They noted that Reckon One is designed to add a payment per customer, so it is…
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How to change employee number
Hello, we have a new employee and have lodged the first STP report since they started. I have now discovered the number we gave him is the same number as another employee. Can I change the new employee number without creating any problems? Thanks
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BMS ID & Employee Numbers from STP Filing
Hello, I am knew to Reckon, I'm wanting to get the BMS ID & Employee numbers from STP filing. I predominantly use Xero, where i can go to the STP filing and download it as a CSV file - I am having trouble finding where i can do this in Reckon one?
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Sharing Reckon book and STP entity
HOWTO SET UP STP REPORTING FOR NEW AUTHORISED USER IN CURRENT ACCOUNT
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Beam validation error
Hi, We’ve been lodging the quarterly super via the ATO clearing house. When we tried to use Beam, an error appeared stating that the ABN from the super fund [previous payruns] does not match the current ABN of relevant superannuation fund. This is correct, as we haven’t updated the ABN in the payroll settings. How do we…
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Items List
I have been using the Items List for some time. It the past have been able to move items around, so they are under the correct group heading. Recently I have not been able to move anything. Has an update been made to make it impossible to change the order. Under Supplier we have 100's of items that need to be listed under…
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Scheduled Maintenance - Reckon One (17 January 2026) 🛠️
Reckon One will be undergoing a short period of planned maintenance on Saturday night, 17 January 2026. The maintenance work will occur: 8:00pm - 10:00pm (AEDT) 17 January 2026 10:00pm - 12:00am (NZDT) 17 January 2026 This maintenance will affect Reckon One, Reckon Payroll App, Reckon Invoices App, Reckon Mate app and the…
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Payroll saving
Hi there, We use Reckon Hosted and our payroll process is this: Payroll is entered into Reckon, screen shots taken and included into a spread sheet but not saved Payroll is reviewed the next day by our CFO and approved for processing Payroll Officer must enter payroll again and then save and process This is not ideal and…