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How do I change the Hosted Screen Resolution - it's noticeably fuzzy on Mac with Retina display
Since upgrading to a Mac with Retina display, I have noticed that the clarity of Accounts Hosted is very poor. I'm running it through Chrome, and while I'm pleased I no longer get the pixellation issues that I did on my old Mac, the "fuzziness" of the screen when using hosted is irritating (both to my eyes, and mentally!).…
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Reckon One update! ✨ Huge update - EOFY improvements, new invoice experience beta, reports & more!
Reckon One has received a significant update today which has introduced new improvements built directly from user feedback! 🎉 Check out details of today's huge update. 🆕 Reckon One's brand new invoice experience! Closed Beta Release We're really excited about this one! We previously put the call out for early access to…
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Customer support or not
Hi, I recently had a bad experience with Reckon One support over the phone. Firstly I phoned them late yesterday, their welcome robot sounded fine, yet when I got through to a person, the phone line was terrible. Very spasmodic reception making it very hard to understand. I phoned because due to some re-arrangements of our…
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Software Loading Time
Hello is there an issue today? The platform and reports is taking a long time to load.
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Reckon Logging us out of our Company File
One frustrating thing with the old platform was the number of occasions on which one could be logged out of our Company file by the system. On many occasions, this meant then having to log back in through the Control Panel, in order to Log Off Remote Sessions. I have had many instances with the new Platform, where I have…
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PAYG Not calculating correctly
Hi Rav I have an overtime pay item created called "Travel outside normal hours" for when our employees travel. This payrun I had 2 employees receive this payment but the PAYG calculated incorrectly in that it took out too much tax. It occurs when I put in the date of the travel. If I remove the date, it calculates…
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New community member
Hi all - re our new owners (who also have Desktop) - I created a new profile for them this morning on their computer but I have put the wrong email….. 😒 so they are not getting the confirmation email to join the community. How do I fix this please? Log out and set up again?
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inventory entered on supplies bill not recording in profit and loss
When I enter a bill with stock parts the inventory total is added correctly in the items list but amount is not added into the cost of goods sold (profit and loss), hence the expenditure is under reporting. After speaking with reckon today they had no answers and suggested we ask the brains trust here. We have gone through…
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Logo still on invoices, but now has a partial outline
I was print previewing an invoice to save, and all looked fine, then when I saved the file, there is a partial border around the logo. Its not in the layout design. Have uploaded the image again, but still there. Any solutions? Thanks
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Want early access to our new invoice upgrade in Reckon One? We want to hear from you! 📢
Hi everyone, We’re working on some exciting improvements to invoicing in Reckon One and we’d love your help! If you’re interested in getting an early preview of the new invoice experience and sharing your feedback, we’d love to hear from you. We're looking for 5-6 Reckon One users who use invoicing and your input will help…
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Payroll reports - Super report - ability to subtotal when different Super types change
When the Super report is created in Reckon One, it does not appear to be able to subtotal or group the various types of super for each employee. It would be useful to have this so that the individual totals appear for the monthly contributions returns. Eg subtotal for SGC, Salary Sacrifice, Employer Additional and Employee…
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Amending payrun with inactive employee
Hi there, On the previous pay run an inactive employee was processed. I am wondering how i can amend this before I process the next pay run please? Rachel
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Email no longer working with New Outlook
Good Afternoon I've spent all day on the computer and even to reckon support and now that Outlook has upgraded it is not compatible with reckon It's not possible to keep using 2 outlooks just so I can send payslips. There has to be a better way!
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payroll reconcilliation
It would be good if we could do a monthly report to reconcile gross and tax payments per month for the financial year - this was available in quick payroll and was very helpful at the end of the financial year.
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Profit Loss by class
From today I am unable to filter a profit and loss by class and select the class/s I want