-
Thank you
I am new to this community and Reckon One in general and I'd just like to say thank you to all the Reckon staff and members who have helped me since joining. As a small business owner it's been a learning curve but I've received fast help from this site which I'm very grateful for. I have another question so will make…
-
Reckon Desktop Automatic Backups settings
If restoring from a portable file does Reckon keep the automatic backup settings and apply them to the new file or does this have to be setup again?
-
Importing IIF files
I need to update the gross cost in the inventory. I backed up a copy of the company, exported the item list as an IIF file, opened it with excel then updated the costs. I then saved it to my PC as an IIF file. The file extension is .iif but the file type is Text. Can I import it back to Reckon or is there another step I…
-
Having a clear visual indicator when a link is added
After creating a link (PO, Quote, Bill), is there a way RAH adds a clear indicator to show when a transaction contains an external link? Thanks
-
Open Banking Bank Feed issues
Connected bank accounts to the Reckon one should do automatic bank feed everyday and we should see all todays's data feed into the next morning as per open banking guideline. Or max to max the morning after next day morning. However, from my experience it never happens. also, every now and than, for some reason it misses…
-
Salary sacrifice not appearing in payrun
Hello One of our employees has asked to salary sacrifice to their super fund. When doing the pay run, salary sacrifice doesn't appear but it does for a different employee. Is there a setting that I've missed somewhere?
-
Error msg when opening cash register
The following error msg appears when selecting a cash register in Reckon POS. "An error occurred on the server when processing the URL. Please contact the system Appreciate your advice to resolve this issue
-
Customer overpayments
In Reckon One how do I enter a payment that incorporates previously overpaid amounts when customer is just paying the end balance? I have entered the customer payment and ticked all the relevant invoices but there is nowhere to tick the credit balances, so clicked on Save, and all I get is an error message that the total…
-
File size
Hello, Is there a cap on how big a Hosted data file can be? Currently our is 1.3GB. Before we used hosted (ie. we used desktop) we would always create a new data file every two years as the program would run too slowly when the file was based on our local server. I have noticed a big improvement since moving to cloud based…
-
Unrecoverable Error 16681 78290 / trying to edit a transaction.
Using Reckon Accounts Premier, current version. I am trying to edit a transaction but it keeps causing Reckon to shutdown with an Unrecoverable Error 16681 78290 First presented when trying to reconcile the bank. Have since tried to open the 'cheque' and had the same thing, have tried to enter the transaction via reports…
-
BAS report 1b is higher than my GST reclaim from purchase report
Hi team, my bas report 1b is 5 dollar higher than my gst reclaim from purchase report on tax liabilty how do i fix this
-
Giving a customer more time to pay
Hi again I have another question. One of our long term customers is going through a difficult period so we've decided to give them some extra time to pay their invoices. The trouble is, when I create an invoice it defaults to Due on Receipt and I have to manually change it. Can we assign their own payment term?
-
Sending an invoice to multiple recipients
I need to create an invoice and send it to both the office and the procurement department who have different email addresses. Can I do this within Reckon One without having to download the invoice and send it to the second email myself manually?
-
Reconcile assets, liabilities and equities for loans
Currently in Reckon One, you can only reconcile bank accounts. In Reckon Accounts Hosted, there is the option to reconcile assets, current liabilities and equities. This feature is essential for the client to make sure loans are on track. It would be a good addition to broaden the scope for Reckon One’s reconciliation…
-
Prioritise which bills to pay across multiple customers based on cashflow
Idea for Reckon One - In Reckon Accounts Hosted, the client is able to tick a checkbox next to bills that they are planning to pay and then the total amount being planned to pay across multiple suppliers is shown at the bottom of the screen. They noted that Reckon One is designed to add a payment per customer, so it is…