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New Update, E-invoicing and receiving invoices as Bills
As a performing theatre company, we sell tickets rather than raise invoices. But we receive invoices. However, I have yet to see any commentary or support to explain how we would register with Peppol as a receiver only of supplier e-invoices, nor how we would bring these e-invoices into our Reckon One Bills module. It…
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#TipTuesday - A new report! Employee Earnings Summary 🆕
Welcome to this week's #TipTuesday, I'm super excited to share this one! Reckon One's latest update introduces a brand new report; the Employee Earnings Summary Report which gives you an overview of employee earnings and help reconcile your payroll data with STP submissions and more! The Employee Earning Summary is…
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Important - Reckon Payments powered by Novatti will be decommissioned on 1 August 2025
Novatti will be decommissioned on 1 August 2025 Hi everyone Please be advised that Novatti will be decommissioned as a payments provider within Reckon Payments, effective 1 August 2025. This change is due to internal system issues faced by Novatti, which are unfortunately outside of our control. I'm using Reckon Payments,…
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Why can't I copy and paste, or print in the new Reckon Accounts Hosted platform?
Hey everyone! If you've recently made the switch to the new Reckon Accounts Hosted platform and are experiencing trouble with copying and pasting between your computer and Hosted, or printing from Hosted, the problem might be simple — your browser settings! To make the most of the new platform experience, it's important to…
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#TipTuesday - Searching in My Files 🔍
Its Tuesday and you know what that means, its time for another #TipTuesday! Today I'm going to cover a quick little search tip that might help you get familiar with the new My Files menu. 🔍 Searching When you use the search bar to look for files, it's important to note that it currently only searches within the location…
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#TipTuesday - Where has the floating toolbar gone? Introducing the My Files menu! ✨
Reckon Accounts Hosted is upgrading to a new platform experience! We're progressively releasing the new platform to small groups of users so you may have upgraded already 🙂 If you haven't, don't worry we're aiming to have all users on the new platform by the end of May. As part of this upgrade, the floating toolbar that…
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Making a cash sale 🎥
Making a cash sale, or receipt of cash, in Reckon One is really easy and can be actioned in the Receive Money screen. Check out our how-to video for a walkthrough! https://reckon-1.wistia.com/medias/cpynm1ff5p
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Correct super amount not showing in payroll summary
An employees company super contribution is not showing up in the payroll summary report. It does, however show up in the payrun. Any thoughts?
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Paying a bill 🎥
Paying a bill in Reckon One is super simple, and this how-to video we'll cover a couple of ways you can do so. https://reckon-1.wistia.com/medias/vwlqj4c7rv
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customer payment applied to invoice - can not remove payment from invoice
Hi, We have received a duplicate payment from a customer. The duplicate payment has been entered via 'receive payments' and then applied to a invoice. My issue is, payment has been applied to the wrong invoice but i cannot undo the payment to the invoice to apply to the right invoice
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Can't access my records since upgrade.
Since the l upgrade email I can't access or generate invoices, can't bill, and can't access open invoices. I've lodged three support requests and spent the morning on the phone with support with no solution.
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Creating a bank account 🎥
Creating a bank account in Reckon One is really simple! This how-to video will walk you through setting up a new bank account in your book. https://reckon-1.wistia.com/medias/tvohinu4k3
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Deleting a payment from an invoice 📽️
To delete a payment that has been applied to an invoice in Reckon One, you just need to perform two quick and easy steps which we've outlined the how-to video below. https://reckon-1.wistia.com/medias/n3h6j9g93b
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How do I send my accountant an invitation to access my book?
How do I send my accountant an invitation to access my book?
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Bank transactions disappear from bank transaction page before they have been allocated
Bank transactions disappear from bank transaction page before they have been allocated, they are in fast coding section. I prefer allocating money in & out in the bank transactions tab so how do i get this remain there until they have been allocated?