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Hosted taking a long time to connect when logging in
This discussion was created from comments split from: 'Remember Me' changes to Reckon Accounts Hosted login.
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how to add invoice date onto one of the columns on Pay Bills page
hi All does anyone know how to edit the columns on pay bills page, we have a suppliers has too many invoices to mark off, it would be really helpful if the invoice date is one of column on the pay bills page. thanks cheers jenny
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Voluntary Withholding Agreements
Does Reckon have the ability to lodge contractor payments who have signed a voluntary withholding agreement through STP? And can it generate the “Business & Personal Services Income” Payment Summaries at the end of the financial year?
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Reckon hosted on a laptop
What is the minimum requirement of ram recommended to use Reckon Hosted. I realise internet connection is also a factor but have never tried on a laptop, and I use a PC with 16mg.
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Customise the Quick Add button
Hi reckon team Is it possible to customise the quick add button in reckon one? I'd like to add my own options like reports that I use a lot
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Invoice not saved - Invoice tax is incorrect error
I keep getting an error using the new invoicing system when including GST & GST Free items in the invoice. I used to use the classic invoicing to get around this but now that it is retired I am unable to do my invoicing.
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Invoices not being received
We are having issues with customers not receiving their Invoices. Its not every inovice - just the occasional random one. They are not going to Junk (Ive checked with the customer). The report says they have been sent and I am not getting a bounceback message. I know the email address is correct. This is frustrating when I…
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Is there such a thing as transfer money report
Hi, I want to be sure transfers were not actually sales that had originated from a different bank account. .I cannot see how to make a transfer report showing transfers so I can check off transfers and actual new sales. Your help is appreciated. Cheers Anita
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RAH Employee Entitlements
where do I access a report showing employee entitlements?
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Add 'Search Panes' and 'Account Codes' in Reckon One
Search Panes save time and mitigate choosing an incorrect account. For example: Add a search pane to the Account Enquiry Report to enable the user to enter a partial account name for the selected accounts option - currently the accounts appear in a drop-down box (account name only - please add account codes). This report…
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When does fast coding come through?
One day it never came at all, and it seems highly variable.
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COMMUNITY ACCESS
So as part of the new login requirements, we have to login again to access the community page. Why, if we are already logged in?
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✅ RESOLVED - HTTP500 Error when accessing the Reckon Community
Hi everyone I'm currently investigating reports of an issue when logging in or viewing posts on the Reckon Community. You may be encountering an HTTP500 error when logging in or attempting to view posts such as the screenshot above. I'm working with our platform provider to investigate and rectify this issue at the moment…
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Payroll subscription lapsed
Hi! I have gone into my app to create a new payrun and it is telling me that my subscription has lapsed but also that it expired on the 16th December 2025. I pay monthly by credit card. I went in and updated my card details online to be sure this wasn't an issue however when I go to reactivate my subscription it tells me I…
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Reckon Hosted Annual Charges
Is anybody aware of why Reckon have significantly increased the charges for Hosted? In my case (I am a Professional Partner) the 2026 annual charge is increasing by 37% over the previous year. This seems an extraordinary increase to me!