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A link between your client and your agent number does not exist for the selected task
For two fortnights I have been unable to upload my STP report. This is the ATO response message A link between your client and your agent number does not exist for the selected task. Check that you have added this client to your registered agent number.You may also need to check if you have entered the correct client…
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Amending payrun with inactive employee
Hi there, On the previous pay run an inactive employee was processed. I am wondering how i can amend this before I process the next pay run please? Rachel
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Be able to view purchase order details in statements and main invoice window
With the new invoice system, we've started using the purchase order field rather than the reference tab which we have always used for our client's order numbers. The purchase order field does not appear in the Invoice list window (very hard to search for an invoice without that option) and we've just noticed that…
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Marking invoices as sent
I have a number of clients where invoices need to be uploaded to their portals, so I need to print to PDF to upload. It would be great if there was a way to mark these invoices as sent, rather than having to email them to myself so they are marked as printed in the ReckonOne system.
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How to add a column to the INVOICE LIST screen?
I've always used the Reference column as the PO # . It's important for us to be able to view these via the invoice list. With the new invoice system, we've tried using the actual PO# tab for recording it but have now lost the ability to view it in the list. Is there a way to add the PO# as one of the column in the INVOICE…
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Purchase order number issue
With the new invoice system, we've started using the purchase order field rather than the reference tab which we have always used for our client's order numbers. The purchase order field does not appear in the Invoice list window (very hard to search for an invoice without that option) and we've just noticed that…
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Reckon One update! ✨ YTD in payroll reports, new journal experience & more!
A brand new update has just landed for Reckon One, and this one includes a much-awaited enhancement to our payroll reports along with a bunch of other enhancements. Check out the full details of this update below. ✨ Year to Date option now available on payroll reports! Our payroll reports now include the ability to Include…
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Unable to add an employee to payrun
I have been using this file in Reckon One for almost a year with no issues, but today I was unable to edit one of the employees in the payrun, either to add hours, delete the employee from the payrun and re add her, or anything at all. This is not a new employee but all I get is an error message after the processing…
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Reckon Community Rewards Roundup! October 2025 🏆
Wow what a month October was! Last month turned out to be the most highly viewed and visited month for the Reckon Community this year which is just incredible! Huge thank you to all our Community members and visitors! October 2025's $100 gift card winner is.. Its been a few months between drinks but our Community legend…
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Reckon One reports not generating (5 November 2025)
We're currently investigating instances of reports not generating in Reckon One. Our initial observations show reports are getting stuck when attempting to generate on a loading screen which looks similar to the screenshot example above. Our teams are kicking off an investigation into this as we speak and we'll work toward…
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Changing date of recurring transaction
I have some recurring transactions that I set up and found i couldn't backdate them, so did them for the next day. Now I am trying to change the date of the next one and it doesn't seem to allow it. Since setting them up I have had to edit each one's date after it is processed on the wrong date. Short of deleting and…
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Merged: Reports not Generating
This discussion has been merged.
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Merged: Not able to generate reports..
This discussion has been merged.
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Super on LSL
We have an employee who has taken LSL but when we run the super report for the month, we can see that statutory super hasn't calculated on the LSL amount. Does anyone know how we can fix this? Thanks.
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The value specified for an item does not match the item type
This discussion was created from comments split from: 1 April 2025 payrun not being included in superstream lodgement.