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Every month I am being charged on Google play and apple pay for access to the Reckon payroll app.
Every month I am being charged on Google play and apple pay for access to the Reckon payroll app. I have tried multiple times to unsubscribe from either, only to find out that my subscription is ended for both and then have to re subscribe, then the whole process of being billed by both begins again. Wondering if any…
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Allow Multiple Cc’s on Payslip Emails
I manage payroll for a small company and currently send payslips to the employees and Cc myself. I then have to go into my email and forward the emails onto the employer and his accountant. It would be great to be able to add the employer and accountant to the Cc line along with myself.
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Critical Error
Hello, I am experiencing much instability within the payroll part of Reckon Hosted. Last week I was processing pays and when finally finished, and I pressed create I received a critical error and lost all of my work and had to start again (hours wasted). Luckily this then worked. However, today I am trying to send a…
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Payroll Summary Report Not Generating for First Pay Run 2025/2026
We’re currently processing our first pay run for the 2025/2026 financial year and have noticed that the Payroll Summary Report is not generating for this week. All reports for previous weeks are generating as expected. The message displayed is: "No transactions matching your selection were found. The report could not be…
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How to access a Reckon One file shared with me?
Hi, A client shared his Reckon One file with me by entering my email address. I don't use email address to log in to Reckon. When I log in using my Reckon login id and check shared files I cannot see this client's file. Could you please let me know how I can access this file? Thank you, Maria
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USI & ABN do not match - Beam
Hi I'm using Beam for the first time and when validating the batch, is shows an error that for 1 super fund, the USI and ABN do not match the APRA details. I have tried to delete the fund details to re-enter the details, but the problem still exists. The USI and ABN match the details the fund is providing. Any suggestions…
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Quick Way to Report Total Terminations for the Financial Year
Hi, What’s the quickest way to bring up total of terminations (final pays) we’ve processed throughout the financial year in Reckon Payroll? I’m hoping there’s a more efficient method than manually adding up from the payroll detail report. Thanks in advance.
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Change of Customer Business Address
I have a thing happening where under the Customer the address is set up as the PO Box, but when a remittance is done or anything sent to ATO it has got the Customers old address. This won't change and I can't see it anywhere else to change it. Could someone please help if they know where to go. Thanks Debbie
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Resc
Hi the RESC amounts are not showing correctly in STP Finalisation Report. Employer pays 11.5% super, and an additional .5% super, several employees have salary sacrifice, and several employees have RESC. I have ran the super report and the amounts for RESC are showing correctly for employees but not showing correctly in…
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Payroll Item - Default Rate & Limit Screen
Hi all, I'm trying to add a new payroll item. We co-contribute 4% of employees gross wages to their super fund and I need to account for it. No matter how I try to add the new payroll item once I'm in the "Default Rate & Limit" screen I cannot use any figure under 10%, putting 4% auto defaults to 40%, tried 04% which also…
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My logo appears in print preview but not when I print since 2025 update
I get this message when I try to reload it, has anyone else experienced this since update
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CosmicBill - Bill Automation
Hi All, Just letting the Reckon Community know, we have been using CosmicBills https://cosmicbills.com/ to load our bills in our Hosted account. This process work exceptionally well. It has streamlined our Accounts payable substantially. No more data entry of Bills!!!!. Chandra and his team have worked tirelessly to refine…
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Has anybody had trouble signing into Reckon hosted?
I had the same problem yesterday but managed to get on by changing my password but today it wont even give me that option, reckon support has not been any help!!!!!
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Merged: Cannot access Reckon hosted
This discussion has been merged.
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Failed to setup the connection - NZ
This discussion was created from comments split from: Has anybody had trouble signing into Reckon hosted?.