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Creating an ABA file with Reckon Accounts Desktop
This discussion was created from comments split from: Generating an ABA bank payment file from your pay run ⚡🏦.
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PAYGW has stopped calculating on an employee
Hi, I have an issue with PAYGW on a clients payroll all of a sudden there is no tax calculating on one employees wages. I checked the employee set up and it looks good I don't know why it has just stopped and for just one employee I had to calculate it and add it manually. Could you tell me why this would happen, thanks.…
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Payment successfully created after payrun but can't find it
I have just created a payroll, system also say payment successfully created but can't find any records of it, what to do with it? Thank you
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Scheduled payroll problem
Hi again guys, I've found yet another way to confuse myself … or Reckon. I only have 2 employees, set up on scheduled payroll. A few weeks ago, both employees took the week off. Not holidays - it rained, and we just agreed no-one's working. It's the way we roll 😅 Reckon won't let me enter a zero sum scheduled payroll for…
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RESOLVED - Failed to setup the connection error - Reckon Accounts Hosted
Hi everyone Just a heads up that we're currently investigating reports of an issue in Reckon Accounts Hosted that is affecting new sessions to connect along with the below error message appearing. We're currently looking into this as we speak and from our initial observations, it looks to be affecting new logins only. If…
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Classifications used in Timesheets
The classifications are critical for our services business to track time against an individual item. However, it seems there is a disconnect on the setting screen for classification as shown below: The Classification has enable and disable button, however on the classification results screen the only status we have is…
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⚠️ Important - Ozedi SuperStream decommission in Reckon One. Switch to Beam today!
Hi everyone, We wanted to give you an early heads up that Ozedi Direct will no longer be an option for SuperStream services in Reckon One from 28 April 2025. To ensure uninterrupted processing of your super payments, we highly recommend you make the switch to Beam, which is seamlessly integrated with Reckon One and allows…
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Bank Feeds - Open Banking System Issues
Is anyone else having issues with open banking? I got a pop-up notification about setting up open banking when I logged on today (currently using Yodlee feeds). I went through the process and all went smooth from ACSISS to CBA and back to ACSISS to be to be told the feed would be available in Reckon within the hour. 3…
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IIF Import Invoices set to Email
HI Everyone I am trying to create an IIF to imported invoices in Reckon Accounts Hosted. Currently all invoices are imported as to print. with the heading on the IIF TOPRINT. Does anyone know what the header on the IIF needs to be to import the invoice to email. I have tried TOEMAIL and EMAIL as the headers and has not…
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Merged: Failed to setup the connection
This discussion has been merged.
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Query Regarding Reckon POS Integration with Reckon Accounts Hosted (Cloud)
Dear Reckon Support Team, We are currently using Reckon Accounts Hosted (cloud version) for our business operations. We would like to enquire whether Reckon POS (hosted/cloud version) is still available and compatible for integration with our current setup. If so, we would appreciate it if you could kindly advise on the…
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Help with Setting Up Cocktails and Mixer Combinations in Reckon Accounts and POS
Hi Reckon Support, I hope you're well. We are currently using Reckon Accounts Desktop along with Reckon POS for our small business, which is a restaurant that mainly sells drinks such as water, beer, cocktails, etc. For single drinks like water or beer, I’ve been entering them through Item List > New > Inventory Part in…
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Delete bank payment items
I have added payroll bank payments (in the below) that I want to delete, how do I remove these payment items from bank payments please? Thank you
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frozen screen
When I do payroll in reckon hosted now when you email it comes up with a problem window and a code C26. Then if you go to print it freezes the whole program and you can not log out. I have tried to go to the home screen and it is frozen so will not let me move forward. So frustrating as i can not do a thing until it…
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Payslip , ABA file etc...
In Phase 1, I could set up the default password when I send out the payslip. For existing employees, the default password still works. I have added a new employee. Where do I set the default password? The new staff just told me that her payslip is not password-protected. Also, where can I set up the default message with…