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how do I see last years transactions
I have manually downloaded the transactions but cannot go back to 2024 to allocate them. I can see july 2024 has been downloaded but I cannot bring it up under the bank transaction dropdown to allocate it. It is only showing me 2025 transactions. What am I doing wrong???
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How to stop Reckon Accounts keeps starting up with the sample file
How do I get Reckon Accounts Plus v34 to start up with my company file instead of the sample file? Currently when running Reckon Accounts, it opens the sample file. If I change to my own company file then everything's OK until the next time I run Reckon Accounts, where it opens the sample file once again. Running Windows…
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Failed to mark payrun as paid - inactive employee
hi so I am trying to put through a new pay run but it keeps telling me that I can’t because one or more employees are inactive. Nothing has changed since I last reported but I keep getting the same message which I will attach here
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Audit Trail for R1 similar to Reckon Accounts
One feature of Reckon Accounts that is very much needed in Reckon One for long time users and bookkeepers/accountants to move over to the new platform - is an audit trail similar to that which we are used to please! This trail needs to show (like it does now)… Original details of any transaction All changes to any…
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Ability to set leave dates for part-time employees?
Part time employee's that are not required to be taxed at the daily rate, however wish to record the start and end dates of any leave they have taken. At the moment, this triggers the daily rate tax calculation. Could we have an option on the employee profile to select if they are to use the daily / casual rate or not.…
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what is stopping invoice template updates from showing on invoice?
Updated template (tried both professional and standard) via settings. Refreshed to check then SAVED - all said it was AOK! Went to Day-to-day and Invoices - noticed the How to Pay was blank (ticked in template instructions) but totals etc all showing. Went to print and no totals etc and no How-to-Pay. tried it many many…
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Clarifying the Migration Path from Reckon Desktop to Reckon Hosted
Hi All, I’m a software developer behind CreataCRM, and over the past few years, I’ve successfully encouraged many clients to transition from Reckon Desktop to Reckon Hosted. The Reckon API has been a fantastic enabler — it allows deeper integration, automation, and richer workflows that simply weren’t possible in the…
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A link between your client and your agent number does not exist for the selected task
For two fortnights I have been unable to upload my STP report. This is the ATO response message A link between your client and your agent number does not exist for the selected task. Check that you have added this client to your registered agent number.You may also need to check if you have entered the correct client…
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Amending payrun with inactive employee
Hi there, On the previous pay run an inactive employee was processed. I am wondering how i can amend this before I process the next pay run please? Rachel
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Be able to view purchase order details in statements and main invoice window
With the new invoice system, we've started using the purchase order field rather than the reference tab which we have always used for our client's order numbers. The purchase order field does not appear in the Invoice list window (very hard to search for an invoice without that option) and we've just noticed that…
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Marking invoices as sent
I have a number of clients where invoices need to be uploaded to their portals, so I need to print to PDF to upload. It would be great if there was a way to mark these invoices as sent, rather than having to email them to myself so they are marked as printed in the ReckonOne system.
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How to add a column to the INVOICE LIST screen?
I've always used the Reference column as the PO # . It's important for us to be able to view these via the invoice list. With the new invoice system, we've tried using the actual PO# tab for recording it but have now lost the ability to view it in the list. Is there a way to add the PO# as one of the column in the INVOICE…
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Purchase order number issue
With the new invoice system, we've started using the purchase order field rather than the reference tab which we have always used for our client's order numbers. The purchase order field does not appear in the Invoice list window (very hard to search for an invoice without that option) and we've just noticed that…
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Reckon One update! ✨ YTD in payroll reports, new journal experience & more!
A brand new update has just landed for Reckon One, and this one includes a much-awaited enhancement to our payroll reports along with a bunch of other enhancements. Check out the full details of this update below. ✨ Year to Date option now available on payroll reports! Our payroll reports now include the ability to Include…
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Unable to add an employee to payrun
I have been using this file in Reckon One for almost a year with no issues, but today I was unable to edit one of the employees in the payrun, either to add hours, delete the employee from the payrun and re add her, or anything at all. This is not a new employee but all I get is an error message after the processing…