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Email List
Apologies if this has been mentioned before. It is very frustrating to have to go back to 'Stage 1 of log in ' to access the email list. quite often that Stage 1 has timed out and then you have to log it in again. This then seems to drag the performance of the system down by having 2 active log ons
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STP how do i check that my last lodgement was successful- is there a report?
STP how do i check that my last lodgement was successful- is there a report? How do i access spent hours trolling Google and Reckon help to no avail.
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EOFY - not balancing
Hi everyone, can I get some help please? I just ran my payroll summary report for last financial year, I checked against each employees YTD figures (from their payslips) and the payroll summary report and the YTD figures match during the year. Super and PAYG payments reconcile too. When I run the EOFY finalisation report I…
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STP Submission Still Pending?
Hi guys, We just lodged our first pay-run for the 2025-2026 financial year and noticed that last weeks' pay-run (dated 26 June 25) is still shown as pending with the ATO. Is there any reason for this? Is it dependant on us lodging our EOFY for 2025 which we haven't done just yet? Or should we just resubmit this payrun to…
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RESC not Correct
Upon EOFY reconciliation, I have become aware that the RESC super YTD in STP (for 2 employees only) does not match the correct payroll super YTD figures. I have pinpointed 4 pay runs for one employee, following prior discussions I have gone into each payrun, deleted the salary sacrifice amount, saved the transaction then…
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Product key is invalid error message when uploading to GovConnect
Hi all, I am uploading the file on Reckon Gov Connect and i get an error: the product key is invalid. What am I doing wrong please?
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How to view pays in Govconnect
Can we still access Govconnect to view the details of the STP reports from Reckon Payroll. We used to be able to toggle in to it via the toolbar at the top While undertaking the EOFY reconciliations, I have differences in totals between the EOFY report and the Payroll summary report for 3 employees. Wanted to check what…
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Quick EOY STP Finalisation Check
Hi Rav, Can I please check two things with you regarding the STP finalisation for EOFY: 1. Salary Sacrifice Superannuation Is it correct that salary sacrifice to super is shown under Gross Earnings, RESC, and Pre-Tax Deductions? I know I asked this last year, but it still feels counterintuitive to me — since the point of a…
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Redundancy Payments Missing from EOFY Finalisation Report
Hi there, I’m currently reconciling our payroll year-end summary against the general ledger and the EOFY Finalisation report before submitting to the ATO. This year, we processed a couple of redundancies, which included both redundancy payments and pay in lieu of notice. However, I’ve noticed that these components are not…
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SAML
I keep getting logged out within a few minutes and something has come up to say extend the SAML session? I don't understand this and where this is also located to do it. Can someone please help as this is driving me absolutely crazy. Thanks Debbie
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Paid employee annual leave instead of earnings & leave
This discussion was created from comments split from: 💬 Live chat is now available in Reckon One!.
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EOFY report showing more employees than I have
Hi, just attempting my STP EOFY report, should be simple as there are only 2 employees. However the report is showing 5 employees, 2 with the same name, and 3 with the same name. There for the report is doubling one gross income and multiplying the other X3. I just don't know how to sort this out.
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Entered LSL twice, how do I correct it?
This discussion was created from comments split from: 💬 Live chat is now available in Reckon One!.
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Unable to open the tax table file
Re: Reckon Accounts Premier Desktop Since upgrading to V34, one of my computers keeps giving me the message when I open the program "Unable to open the tax table file. No calculations can be done". It will not let me begin to Pay Employees at all because of this (I could have entered the tax manually). If I go into…