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Why do my invoices and bills not automatically match in bank feed
My invoices and bills do not automatically match in bankfeed. Why?
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I am new to reckon one, I am struggling with bank transactions and possible double up entries.
Upon checking paper bank transaction against bills some are not there, is this due to being cleared? Also need to check all bill transaction easily for last financial yr before sending to accountant. Thankyou
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All our templates are suddenly too large after the upgrade. How do we fix?
Since Upgrade, all our templates are suddenly too large. How do we fix?
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Upgrade to Reckon Hosted
Hi, today when I logged in to Reckon Hosted I was surprised to see a very different home screen and, to be honest, I am not pleased with the changes. I am also disappointed to have not received advice of the change and any information on how to navigate the new screen. I would like to know how others are finding it.
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#TipTuesday - Processing Workers Compensation payments to employees in Reckon One
Under Single Touch Payroll Phase 2 (STP2), Workers Compensation payments are defined differently than previously, introducing the division between the employee doing some work or no work at all. Where no work is done – that is, the employee is not capable of doing any work for the business - Workers Compensation is defined…
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New Hosted Experience only for some of our users? And clipboard issues
One of my employees today reported that he can't paste from other windows into the Reckon Hosted system, and he says when he logs in it shows "Welcome to your new Hosted Experience" and gives some new icons across the top of the screen. The URL also seems to point to Amazon web services, instead of reckon.com . But when I…
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Rehired casual worker, Personal Leave and Annual Leave showing negative figure(?)
Rehired casual worker who worked for us previously (about 7 years ago) also on a casual basis - so had no outstanding leave entitlements. On his payslip Annual Leave and Personal Leave showing negative figures??? I have tried adjusting manually to 0.00 for both on his Leave entitlements and on his employee record shows…
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Leave Accruals need to be visable in the pay run.
This would make payroll processing a bit quicker, rather than going out and checking each employee, especially on larger pay runs
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OFX to QBO converter
I am in New Zealand. I export the bank files for my client's rental property for importing into Reckon Hosted once a year. Their bank no longer supports QBI exports. I can get CSV, OFX, JSON, PDF. This is just a small set of accounts but there are quite a few transactions. If I'd known there would no longer be QBI files I…
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Warning message on super
Hi Community team Is there a particular reason why a warning message is appearing on super and salary sacrifice when I try to create a pay run?
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Redundancy Liability Cheque not showing
I have created 2 liability cheques for the payroll ACIRT redundancy. To balance out for Nov 2024 & one for March 2025. The March one appears in Chart of accounts but not the Nov cheque. I even dated the November cheque to Jan so as it is in the current Quarter. Not sure why I cannot see this in the COA? I am trying to…
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STP status on pay run list
Hi Reckon team I can see there's a pay status indicator on the pay run list screen and it's associated statuses. However that only indicates the submission has been sent but not necessarily if it's been successful or not. Is there any way to add the STP status to that list page as well?
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Change payslip email message - how?
Hi again Reckon team How do I change the message in a payslip email? I can see there is a section under Email Settings which I have added my own message to but this isn't working.
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Adding long service leave to an existing employee on Payroll app
I am trying to add long service leave to my employee's profile and the App lets me enter all the data but when I get to the end of the process the save button doesn't appear to work. The cancel button does and it then reverts
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Template text box
Hi everyone, I have a Quote/Estimate template where I have added a text box to create terms and conditions I would like included on the form. I have made the box large enough to fit my text, however, when I add the text to properties, I can't fit in all required text. Is there a limit on characters available or has anyone…