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Profit & Loss differs after upgrade
I have just upgraded my file following all steps. I printed Profit & Loss report, Trial Balance report & Balance Sheet report and whilst the TB & BS reports match in the new file the profit & Loss differ's. I have checked that reporting dates are the same on both reports. Any suggestions as to why this would happen.
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Search error on the Reckon Community (2 July 2025)
Hi everyone Unfortunately it looks like the search function in the Reckon Community is currently experiencing issues. Currently when searching for posts, the below error message is appearing on the search results page 👇 This has been flagged with our Community platform provider to investigate and I hope to have more info…
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Access to updated Reckon File
Hello, we have updated our RA desktop enterprise to the latest version. We have 2 users that access the same computer. When the second user has tried to log into the reckon file, it comes up with a message. "cannot open this company file because the file has been updated to a newer version" Solution - "restore backup OR…
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What date do I perform "Finalise Year" STP?
I'm about to process payroll today 02/07/25 - for the payroll week of 25/06 - 01/07. Shall I run "Finalise year" before or after todays payroll. Just unsure as it crosses over into the current payroll year. I have updated the new Reckon 2025 on Monday 30/06/25 Thanks
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Blank screen when accessing files
This discussion was created from comments split from: Search error on the Reckon Community (2 July 2025).
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I have two different companies which l need to register STP2 for.
I have a company which l have been doing their STP2, logging into Reckon Portal with my email address and password. This company has now sold to another company so l will be doing both for a while and need to register the new company for STP 2. Do l log in as normal and add the new company to the portal? Or do l set up a…
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One employee's totals not matching EOFY
I am trying to end the financial year - my STP reports and EOFY reports all match however when I do a manual report for wages total from 1.7.24 - 30.6.25 one employee's total does not match the EOFY report total - I can't understand why when the STP reports for this financial year match the EOFY report and everyone else's…
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Possible minor issue with default Super Rate using new tool
Have used the new super rate update tool from V34 (2025) under Employees/Update Super. This seems to update the Active Employees and the payroll Super item to the new rate. But, have found that the default rate that can be set in preferences is not updated and needs to be manually changed (Edit/Preferences/Payroll &…
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Generating ABA from payrun screen
When I process the pays last fortnight, I used the Generate ABA file from the payrun screen. This had quite a few issues as the payroll journal did not show up as usual, and when trying to reconcile the account, the payrun does not show up? Is there anyway I can fix this as I can not reconcile the account. Not sure it was…
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Chart of accounts
I noticed just now that in the latest 2025 version, the only way to delete an unused item in the COA was to use the shortcut Ctrl D. Right click does not have a delete option
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Urgent STP Reporting Errors – Assistance Required
Hi, While reconciling the Payroll Summary Report against the EOFY STP report, I noticed a discrepancy in one employee’s gross wages — out by $96.15. I resubmitted the STP file last night for the relevant pay period, but the employee’s gross amount didn’t update on the EOFY STP finalisation screen. I contacted support this…
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Moved: renew my membership (which has been paid)
This discussion has been moved.
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Give accountant access to my Reckon Hosted file
Hi All, Could someone please point me in the right direction to give my accountant access to my file in Reckon Hosted? They will need to be able to do journals so it can't be read only. Thank you, Suzanne
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MFA for Admin user
We have two users each with their own login for Reckon since the advent of MFA. However to upgrade to the new version you have to login as Admin. Do I use the same Admin password we had prior to MFA and if so which user will the MFA code be sent to? (Prior to MFA we had one user plus the Admin login which was seperate. We…
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Inactive suppliers have been migrated to Reckon One
Prior to migration from desktop to Reckon One, I went through the chart of accounts, and creditors/suppliers and marked lots as inactive, thinking that would help. But now the migration is completed, none of the general ledger accounts have stayed as Inactive. Can't tell with suppliers, I had gone through the Supplier…