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When to pay for Public Holiday
Hello, this question is probably more an employment question but hope someone can help please. We have a FT employee away on 6 months leave. Having used up all of their annual leave entitlements, they are now taking leave without pay. Is the employee entitled to be paid for public holidays when they are not receiving any…
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Validation error
This discussion was created from comments split from: Superstream errors on validation.
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A notification must exist in Access Manager for your software provider
Hi, We created a subscription for our client, and she normally do pay run herself. Now we have two questions for STP submitting. She submits the pay run, always show Error "A notification must exist in Access Manager for your software provider before attempting to transact. Contact the ATO or use Access Manager to notify…
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Time taken to generate a report
Why does it take so long for reports to generate. e.g. Reconciliation Discrepancy Report. Its taken more than 20minutes? Thanks Lea-Ann
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Merged: Grand Total for all employees in SUPER STREAM batch
This discussion has been merged.
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Superstream errors on validation
Hello and help Ive tried to sort this and even spoke to support but they cant sort it I have an employee who's super is with AMP Super Fund — Ive cross checked with AMP correct ABN and her USI is all listed BUT When I look at that Name and the ABN on Reckon one drop down list its called "Super Directions Fund" with the…
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Session is mirrored when users login
The 1st user logged into his account on his computer, then the 2nd user tried to log in on their computer, it for some reason logs into the 1st users account. And it is then mirroring the 1st users session. When the 2nd user logs in, it doesn't ask for his log in details eg name and password section. It opens straight to…
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Recurring Transaction failure
Hi, I've set up a couple of recurring transaction templates in my book, one of which has just failed to complete. It has been working OK up until now (ironically, it's for my Reckon subscription). The transaction history screen shows a transaction having been done, however the transaction doesn't appear on the Make Payment…
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Entering the YTD earnings for a employee
This artilce, work around 2 point 4 https://help.reckon.com/article/6e1pbelnij-kba-5623-leave-amount-is-incorrect-in-the-payslips-although-it-is-correct-in-the-employee-s-record Enter payroll year to date values and current leave accrued. How do I enter the YTD values for the staff member
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Reckon One states my payroll app subscription has lapsed
Hi again I seem to be having more trouble with reckon one. I have the payroll app for both our businesses and have a subscription that is due to renew on 18/4 but reckon one says I am not subscribed. (the other business is ok though) So i rang the reckon helpline and they said to cancel the subscription and then…
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Reckon Desktop Payday Super
I use Reckon Accounts Desktop and need to know what the solution for Payday super is? I currently process super via the Small Bus Clearing House and would like to get organised before 1 July next year. Will there be a webinar to work through the setup? Similar to when STP came in.
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Any help on Pay day Super.
I naively though payday super would not change much for me just have to pay each week but I currently use ATO business clearing house I now hear that it will be closing any advice as to how to proceed. Will anything change in Reckon will I have to export files to a new clearing house of my choosing. Help or point me in…
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Is Hosted linked to any super platforms with the ATO SBSCH closing?
Hi I am using Reckon Accounts Hosted and as a small business I currently use ATO free clearing house for monthly super payments. Is Reckon Accounts Hosted linked to any platforms for ongoing super payments after July 1 or as a small business do I need to pay each persons super individually each week to separate accounts.
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Does the Beam integration work with Reckon Accounts Hosted?
Hi there :-) Some of our clients use Reckon Accounts Hosted to run payroll with our assistance, and it was my understanding that there is no integrated system that will work for payday super with Reckon Accounts Hosted, but then my client sent me the below screenshot - is the below Beam integration for Reckon Accounts…
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Pay Run duplicate
It appears that I have processed a pay run twice in reckon. How can I fix this? I am thinking maybe I uploaded the file twice. Thank you