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Resignation - AL & LSL
Hi @Rav I’m processing a resignation this morning in Reckon One, and the employee has unused Annual Leave and Long Service Leave payable. I believe these should be classified as Lump Sum A – Type R for STP reporting. Could you please assist with the steps I need to follow in the Earnings & Leave section to ensure they are…
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Super Guarantee Not Updating to 12% After Upgrade
I've just updated to the latest Reckon Accounts Enterprise version and confirmed the tax tables are current for 1 July 2025. In previous years, the Super Guarantee (SG) percentage auto-updated (e.g., from 10% to 10.5%, then 11%). However, this time it doesn't look like it's updated to 12% on the default “Super Guarantee”…
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Ability to schedule backups
I'd love to set and forget my backup for a regular time each week so I dont have to remember to do it manually.
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Multi user on Shared company files
I have 2 companies and am thinking of buying 3 licences. I've read a fair bit on 'sharing' company files to users with their own ID, but what's not clear to me is multi-user functionality. Say I buy 2 Licences for Company A for Users 1 & 2 and one Licence for Company B for User 3m Assuming User 3 'shares' the Company file,…
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Help please - Super balance does not match EOFY Super for one employee
Hi trying to finalise EOFY. Unfortunately, one of the employees' EOFY Super balance is not correct. Please note that the employee did have a fund change during the year. Both funds are marked "Active" and noted on the employee super details. The "Super contributions by employee" Report is correct. Appreciate any help
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Make the TPAR easier to find
Processing the TPAR is a once-a-year event, and it's referred to by everyone including the ATO as TPAR. The menu option to generate it is in Suppliers>Tax Activities>Process Taxable Payments and every year have to go hunting to remember where it is. Can you please add a menu option in Reports>Tax and name it TPAR to make…
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Assistance Required with Incorrect Terminations and Leave Liability Balances
We’ve discovered an issue relating to employee terminations in Reckon Accounts Hosted. It appears that the person who previously processed terminations did so manually (in a spreadsheet), without linking the termination payments to the correct payroll items. As a result, leave balances—such as sick leave—were not reduced…
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An update to Reckon One subscription invoices 📄
Hi everyone Just a little heads up to let you know your Reckon One subscription invoices have been given a facelift to make them clearer and easier to understand. There's nothing you need to do and you'll find your subscription invoices as always under the Billing menu in your Reckon Portal account.
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Reckon Accounts Hosted 2025 - Slow Response
I upgraded to RAH 2025 last week, and since doing so have found the the reponse time between moving between fields and screens is very delayed. If I am selecting from a drop down list, I choose one option, but the response is so slow it ends up moving to another option as the mouse has moved. This delay is driving me crazy…
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EOFY Superannuation amounts do not match the payslips
HELP please! I have generated a EOFY Report for 2024/2025 and have noticed that the Superannuation amounts do not match the amounts that have been paid according to the employees' payslips. All other payroll amounts are correct, except for the Superannuation. All employees (3 in total) have been paid the guaranteed 11.5%…
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Tax category set up
I have set up a new casual employee and selected the Actor TFT in error. Is there a way to delete that as I can't seem to change it.
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Column Widths
It would be great if once we set the column widths the way we need them, that they stay that way and don't go back to the format set by Reckon. Every time I open Lists or the Employee Centre, just to name a couple, they are all squished up and there's one column that is huge and the detail has four letters in it. It is…
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I can't log onto Reckon Hosted
I updated the file on Monday to the 'Launch Accounts 2025' and now it won't open and comes up with this error message… I am definitely clicking on the correct launch accounts one, so that isn't the problem. Does anyone have any other ideas please?
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Payment summary & empdupe for entity registered with WPN
Hello, Can someone provide insight as to how an entity registered with a WPN is supposed to issue a payment summary to an employee, and upload payment details to ATO? With the new update to 2025 I can no longer do this and WPN's are exempt from STP until 2033. It seems impossible, which is not workable at all.
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Tax tracking items for payroll
Good morning, Would like to know how to enter the correct Tax tracking wording for WHM for the ATO for STP phase 2 in the payroll item list, have entered all the rest but months ago and never thought we would be employing WHM but due to employee shortage we will be. Also is there a list of all the correct tax tracking…