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How to Report a Missed STP Pay Event
Hi, I was reviewing the list of STP submissions in the business' ATO online portal against the payroll list in Hosted and noticed ATO's STP list was missing a pay event in mid November. I would have thought that uploading successive pay events would have included this data but it seems not to. To rectify do I go to the…
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Praise for Reeta
I am setting up the SAFF file export for a new client and we hit a few speed bumps. With Reeta's help were able to successfully fix those issues with a minimum of fuss and down time. Some of those date formats can be tricky but the client and I uploaded the first file today to the industry clearing house. This has been a…
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Paying creditors
Hi can we please get the "make a payment" to a creditor to show the creditors invoice/reference numbers rather than the bill number? the bill number is pretty useless to me & when I have a bunch of creditors to pay with a long list of transactions its a pain in the butt also the same goes when applying credits to bills it…
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Quicker way to login or re-login after inactivity - add a user prefererred default for where to star
I am finding it quite annoying to have to go through three steps to login, especially as I have to do this every time I lapse due to inactivity, which in fact is EVERY time I want to enter data. I have to reload ReckonOne, submit cached login details, select SHARED WITH ME (no benefit to this as I never choose anything…
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Single page in Reckon One Portal area rather than separate 'shared' page
Merge the Reckon One 'Subscriptions' and 'Shared with me' pages so a user can see all available books in a single area. A 'shared' book could have an arrow symbol indicator on it instead. This would avoid users assuming they could not see a shared book when it is hidden on the separate page.
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2 books for the same entity displaying after dashboard update
This discussion was created from comments split from: Reckon One update! ✨ Your Reckon Portal dashboard has been simplified!.
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Dropouts
Is anyone else dealing with frequent dropouts? I typically spend 2–3 hours online twice a day for work, and I jump in and out of RAH throughout. But almost every time I return, I’m forced to log back in again. It’s becoming really frustrating. Is there a fix for this, or could it be something on my end—maybe a setting I…
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Reckon API version and Shopify
My client updated Reckon Hosted to 2025 and now cannot communicate to Shopify via their webninja app. We have done everything webninja requested. I had to create a new Reckon Hosted owner to reconnect the webninja connector to Reckon but it still will not send anything from Reckon to Shopify. I am advised by the client…
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How to download an IIF, TXT or other file type Hosted new platform
How to download an IIF, TXT or other file type from the Reckon Accounts Hosted platform using the new platform experience (My Files) You will need to login to the Hosted platform. Launch the application Click on the My Files button. Go to the Q drive/folder Navigate to the correct file you wish to download and click on it…
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Audit trail button on Create Invoices screen
It would be helpful if the Create Invoices screen included an Audit Trail button that showed all the changes and amendments made to the invoice. Currently, the only way to view changes to an invoice is to run a custom Audit Trail report which is quite time consuming.
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Easy report of sales of item by customer
I would like to have a change to the Sales by item report so that when you select an item from the report it shows which customers have purchased the item and the number purchased in the selected period. Currently there is only a long winded approach where you have to go to Advisor and select transaction reports and then…
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Recording Invoice Payments (Double-Up)
Hello, I don't know if I am being daft or even explaining this right, but I will try. When I go to reconciling the accounts, a lot of the transactions seem to have doubled-up. From what I can see it is only the ones where I have marked an invoice as paid and then the payment has obviously come into the bank account. Is…
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Has the option to print payment summaries been removed from Hosted?
Am trying to print a payment summary for an employee who says he can't see employment history in his MyGov account. Even after STP we were still able to print summaries. (Employees, Process Payment Summaries, etc) That menu option is no longer there
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Supplier Credit Refunds
Reckon Accounts Desktop and Online Can you setup the Supplier Credit Refunds, the same as a Customer Credit Refund? The only way possible is to delete the entered Supplier Credit and enter a Journal for the Refund when received.
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Reckon Hosted: How to find an out of balance amount in a balance sheet account
My client has a data file that is perfectly in balance on 30-09-2024. The balance sheet and trial balance agree. If I run the balance sheet on 01-10-2024 the Inventory Asset account no longer agrees with the trial balance when the Balance Sheet display is set to Total. If I change it to day, week, month or year, the totals…