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Failed to mark payrun as paid - inactive employee
hi When trying to submit pay run it says employee inactive. However, nothing has changed he should still be active.
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Always love the Monday after maintenance
FFS. Just trying to save an invoice, moved from one customer to another….. Will log a support ticket
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Unable to send invoices
On a new Win11 PC with Reckon Accounts plus desktop, I can't send invoices as the stupid new outlook is not allowed and if I select outlook classic, I have to overcome several popups of error messages Why can't we choose custom email clients like in my case Thunderbird????????
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Item Price List Report Format
Hello, When I print an Item Price List Report, the "description" field is not printing in full. It gets to a point around 210 characters and then abridges with "..." at the end. I really need help to format the report so all of the "description" text is printed. Note the same thing happens when you export the report to…
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Exporting employee records to Excel
Hi Team , I need a complete report of employee records (include in employee card) exported to Excell Surname Given Name Rate DOB Pay Group Payroll Code Email Gender Start Date Mobile Street Address Unit Number Suburb State Postcode Bank Account Name BSB Account Number Tax File Number Default superfund nominated by employer…
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🛠️ Scheduled Maintenance - Reckon Accounts Hosted (13 December 2025)
Hi everyone! Reckon Accounts Hosted will be undergoing planned maintenance late on Saturday night, 13 December 2025. Maintenance will commence late Saturday night/Sunday morning between: 10:00PM to 2:00AM (AEDT) Saturday 13 December 2025 12:00AM to 4:00AM (NZDT) Sunday 14 December 2025 ⚠ IMPORTANT ⚠ This maintenance will…
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Sending Reports via Email
Hi everyone, I would like to make the suggestion of adding email functionality for reports in Reckon One, similar to the feature in Reckon Accounts / Hosted. I believe this would be useful for instances where you need to send reports to an accountant, director, etc. This would help speed up the process and reduce the…
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How to download employees' payslip in bulk
Hi, We have 40 employees and I will need to download each employee's monthly payslip in PDF file and save in the "employees name + month" format. Is there a way I can download in bulk and name them automatically? Many thanks
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New Invoices - Full Payment Details screen
Hi, In the new Invoices module the Add Full Payment Details screen comes up with all fields blank just like a new Receive Payment screen Under the old Invoices the Full Details screen would come up with Customer etc filled in AND a filled out Allocate row. We used the full details for only one reason - to record payment…
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Can the pdf for payslips for multiple employees for a payrun be sorted in name order?
Good morning, the new payslip feature, the pdf report for all employees for a pay run, is sorting randomly, the pdf is not in any name or number order. I have 68 pages in my pdf report, not sorted in any order, is it possible for this pdf to sort by first or last name please. Thank you, Regards - Gayle
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Access all employee payslips in one place
Hi Reckon team I'm putting this idea to the community for consideration. I think it would be a nice addition to be able to access all payslips for an employee in once place such as their profile rather than having to dig through individual pay runs.
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Printing multiple payslips
In the old Payroll Premier app, we could print 3 pay slips per page. I can't see an option to do this in the Payroll app after the STP2 update. Also, is their an edit function for pay slips? Another feature that was in the old app. Thanks
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Access to historic payslips for Admin...
After all the migration over to STP2, is there anywhere I can access a copy of individual employees payslips, as was the case in the old set up? Thanks
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HELP Debt
Hi One of our employees has a HELP debt. We can see the amount is included in the PAYG total but doesn't show it separately anywhere. Is there a report in Reckon to show us how much is taken out for the HELP debt separately to everything else? Thanks Debbie
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Deductions not appearing when creating a pay run
I have set up a deduction for certain employees (pay money off their account) and attached it to the employees however when I do a pay run it doesnt show up at all even though its active and all of the information has been entered its not a before tax deduction; union fees etc I have set it up as an other - if I can please…