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Automated Backups
Ability to automate backups of our data in the Hosted environment. We have regressed after migrating from Desktop where we were able to schedule backup our local drives (including our Reckon database) on a nightly basis from a batch job
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New RAH Hosting Updates
Hi - Reading article about hosting updates and have a few questions . . . Will hosted data remain in Aust? Is it possible this opens opportunity to automate data file backups now or in near future ? Can we expect this to work with MS EDGE (notes say Chrome is recommended but Edge is based on Chrome and we don't need or…
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Report won't email spreadsheet, opens a different report
Accounts Hosted. Run report, select Email then Send Report as a Spreadsheet. I do this fairly regularly. On random occasions, instead of opening the email address prompt, it opens another (random) report I end up having to close the system and logon again. Anyone else with this problem?
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Email receival notification
Is there a facility in the system that enables me to receive notification that an emailed Invoice or Estimate has been received and/or read? I know that I can source the info that it has been sent my end, but theres no guarantee that its been received or even gone to junk mail. We seem to be having a few issues with…
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Bills defaulted to amounts include tax
Hi, is there a way to not have amounts include tax selected every time we enter a bill in our QuickBooks desktop?
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ERROR WITH BAS/IAS STATEMENTS
Just a heads up - if your GST on SALES is zero - reckon has added $1192 payable to the ATO so please double check your statements. the TLR prints correctly it's just the statement.
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Speed / Disconncets
Does anyone else feel that the updates made either by Reckon, or AWS have slowed Accounts Hosted down that much that it is almost not usable? And what is the story Login to Accounts Hosted continually timing out when you are logged in and working in Accounts Hosted.
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Breadcrumbs need improvement
Hi Rav & Reckon team I've been using the new Hosted upgrade for a while now and something that sorely needs updating is the navigation between locations using the breadcrumbs. If I go into a folder on page 7 and then want to go back up one level, I have to use the Q in the breadcrumbs navigation which takes me back to page…
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Access old file
Hi, I am not longer a Reckon customer, but I need to access an old payroll file for some data for legal purposes. How do I go about this? I believe we were a desktop payroll premier customer. I think we changed off it in 2018. The backup of the database is a .qpb file
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Balance Due is incorrect in email template
Is there a way to make sure the email template for the "Balance Due" shows up the correct balance. This is the email from a receipted/paid invoice that has $0.00 balance owing but the email template pre-fills the invoice total which results in some customers duplicate paying for invoices. I understand it shows correctly on…
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Customer list
Hi all - Reckon Accounts Premier - how do I get a list of customers and their email addresses so I can export to excel please? I can find customer and phone, or customer and contact list but it doesn't include email address. Thanks!
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Future Super update
Hi Rav, Future Super have announced a new fund name, USI and ABN. Can Reckon payroll please be updated accordingly? Cheers,
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Error message when allocating receipt
Hi there, I am getting the following error message in bank transactions when trying to allocate a receipt and when I enter the customer and account. Has anyone got an idea why? Cheers, Sonja
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Supplier transaction reports totals
This question has been asked about customer reports and it is the same with the supplier transactions report, it lists all the transactions against a supplier and doesnt give a grand total at the bottom of the report, surely we are not expected to add each of them up, If the account enquiry report is capable of totalling…
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Payrun Error
Hello, I am trying to complete a pay run but it isn't allowing me it is saying 'Error Saving Pay Run 500: Internal Server Error'. It only is saving it as a draft and says the net pay is $0.00. I have tried clearing my history, used different software's. Can someone help me please?