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how do i reach a supervisor or manager for neglected support tickets ?
I have tickets/case - AMEX 115.09 - CAS-360389-T2R9K7 RKN:00000000252000029962 + AMEX $115.09 RKN:00000000110000004026. over 3 months ago. I have called and just get the runaround and virtually refusal to put through to a supervisor. All very frustrating. web ticket and emails are ignored. What can i do?
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Syntax error when restoring portable data file
I have a client with a huge file trying to upgrade to 2025. The backup won't work so we are using a portable data file. When trying to we get the error message Syntax error near '-' on line The company file is 2,570,204 kb. A full verification backup hasn't been done for a long time and the backup now doesn't work. They…
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Allow upload timesheet feature or duplicate previous month's timesheet
Hi, we have very similar timesheet for all staff from month to month. We need the option to upload timesheet from Excel file or an integrated option to duplicate previous month's timesheet for editing.
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Invoices/Adjustment Notes To Print to be deleted
I have just realised when I have been doing a credit note I had the "to be printed" icon ticked. How do I cancel all of these credit notes spanning back 8 years without individually going in to each credit note and taking the ticked icon off. I really don't want to print all of the invoices to try and cancel it out either.
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Writing Chq and having Chq number as EFT
When I enter a chq nowadays payments are made by EFT but I can't pin "EFT" as the chq number each time I enter a chq transaction. I have 70 odd bank accounts that I use so I want to pin EFT on every bank account when writing a chq, can this be done. I have noticed someone said change the the transaction to "chq-To Print"…
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Report Showing Classes for Accounts Payable
Hi, I am reasonably sure I know the answer to this question, but I thought I would ask it anyway. Have a client who wants to run an Unpaid Bills report showing Classes. Does anyone have any suggestions, taking into account that Classes are primarily designed for P&L Trading Reports? Thank you
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Direct credit as a payment method for bills
Reckon Accounts (business versions) should include Direct Credit as a payment method (e.g. for paying bills). Currently if I want to record a pay anyone bill payment and avoid the Bank online functionality, I have to record it as a cheque, as that's the closest suitable option. Cheques are being phased out in a few years…
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PDF failed to upload when printing invoices
I upgraded to Reckon Accounts Hosted 2025 and now when I go to print invoices the process starts and then I get an error message - PDF failed to upload and there is a button to push which says reload but nothing happens? Anybody else experiencing this? I tried the preview option but the pages came up blank.
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Alt + Ins
Afternoon all, You used to be able to Alt+Ins to bring up the pending email dialog box….This now does not seem to work, and you have to end session. Is there a way to tab through the open dialog screens in Reckon, so that I can eliminate this happening?
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How to set suppliers up for ABA payments
Hi All I'm using Reckon Hosted and setup my supplier with bank details but cannot find a checkbox for EFT payment. I use ABA files for payroll so I'm used to using the online banking centre but I'm at a loss how to pay suppliers using an ABA file.
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Longer name in invoice column in open balance report
Can you please make the name of the column larger than "num" Maybe call it inv number so that i don't have to drag it open every time i run this report. Only one i have to do it for. Please change column width to view full invoice numbers without having to manually expand it.
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How to accrue leave balances using the API
I was wondering if it's possible to accrue leave balances via the API. I can see that we can create earnings items that deducts from these leave balances however I'm having a hard time finding out if it's possible to add to these balances using the API. We provide a flexible TIL system for our employees and being able to…
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Reckon Invoices App update! ✨ Add attachments to your invoice from the mobile app!
The Reckon Invoices App has received a brand new update which introduces the ability to add attachments to your invoices from the app! Check out how it works below. Adding attachments to your invoices! You'll find the new attachments feature under More Options when creating a new invoice. Simply tap on it and then select…
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Reckon One update! ✨ A brand new journal experience for Reckon One!
Reckon One has just received a new update which introduces an awesome new upgrade to journals! We've also packed in a bunch of bug fixes to stamp out a few niggling issues. Check out the inclusions of this update below. Say hello to the brand-new Journals experience in Reckon One! 🎉 You spoke, we listened! We heard…
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Item is 'Service' and differs everytime. Need to link 'notes' in timesheet to Invoice desciption
I provide research services at an hourly rate. In timesheet I detail what was covered so every time it is different but the 'item' is always the same. I want to connect the notes from the timesheet to the Description in the invoice as I am not 'selling' goods this cannot be a stagnant description. How can I achieve this?…