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STP Gross payment shows as minus
Hi, Just about to finalise STP for one of my clients who is no longer trading and noticed an issue with the gross pay figure of employees who received unused leave payments. For example, Employee A received the ordinary wage (OTE) $2704 and unused Annual leave and Long service leave pyment totalling $6822. In her final STP…
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Refund Customer
Hi, I have a customer who has a credit on their account due to alot of over payments. He has requested the money to be refunded to clear the account up. I have refunded the funds but as the credit is still open on their account, how do i clear out that credit? FYI - i am using Accounts Hosted. Thank you
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How to correct Super
We have processed 2 pays periods and 2 employees had incorrect super percentage applied. We have already paid the Super to the Clearing House. Am I best to Unlock the pay and correct the Super, rerun the super report and pay the difference to the relevant employees through the SCH? OR… Do I do an unschedule pay run and…
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No annual leave
Employee has exhausted all of their leave I'm trying to create a pay slip for 38hr no pay annual leave, but it puts annual leave hours into negative and pays the employee. How do I avoid this? Thanks
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Add reports to Reckon One dashboard
The stuff on the dashboard looks cool surface level but isn't too useful, if you could add specific reports to dashboard that would be great, Such as P&L for last month or Unpaid invoices ect…
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New Company / Employees
Hi, I am setting up a new company (new name, new ABN, new reckon folder) within the business and moving a few employees over. Do I have to terminate them in the old company for the sake of STP? I will be transferring their leave liabilities - but will I then have to make their new start date, the first payroll date in the…
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Edit Customer when creating an invoice
When you are creating an invoice, and inputting the customer name, there should be somewhere to click on that brings up pop up window of the customer info page. There you can adjust the contact email or adjust payment terms for that specific customer.
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Payroll Detail Report - additional feature and formatting
On the Payroll Detail Report, it shows the selected Customer, Project and Classification for the individually coded pay lines from in the pay run, but I am yet to find a way to add this PAYG Tax line and the Superannuation line. There are the dash lines as placeholders for these to have a classification, project or…
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Is there a report that shows the GST amount on outstanding Debtors/Creditors?
Is there a report that shows the GST amount on outstanding Debtors/Creditors at a period?
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Historical data now not kept by Reckon One
I am flabbergasted, after all the hassles I have had with this software, now historical data on our previous Reckon One is not being kept for access. Prior to 30.6.25 we were running 2 Reckon products, one was Reckon One for all the sales invoicing and the other was Reckon Accounts Plus on my desktop. To amalgamate, we…
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Employee Pay slip - leave dates on pay slip
On the PDF generated pay slips that are sent to an employee it doesn't add the dates that are generated in the pay run against that leave type, it only generates the number of hours and the type of pay on the line. These dates do generate in the Payroll Detail report, but the employees don't see this report. CURRENTLY:…
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NOT RESPONDING
Having big issues with RAH today, everything goes into "not responding" mode.
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Invoice not saving yet it was emailed to the customer
We have had an issue of an invoice not saving on a customer card/ account, however the invoice was emailed to the customer requesting payment. which can only be sent if saved. Has anyone ver had this issue or similar?
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Table and Total
there are few custom field options in header area but nothing in Table and Total, rather switching on and off few options. Can we please edit Labels like items, description to something else according to our business need. Not everyone sells items or products. Option to add more columns, like we can add empty rows and able…
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BAS report is not including G2 exports in G1 total sales
When I do the BAS report my 1A is showing a negative number. As far as I can figure out this is because G1 is only including the normal GST inclusive sales and not the GST free export sales, and my G2 exports (tax code EXP) exceeded my normal GST inclusive sales this quarter. I have gone to settings and under 'tax settings…