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No Option to enter the customers reference number on the new reckon invoice app
On the old app I could enter the customer reference number or purchase order number and show this on the invoice. I can't see where this is an option on the new app. I am currently entering this in the Note section so it can be notated on the invoice. Is this going to added to options? Thank you
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Reckon Invoices App update! ✨ Adding a logo to your invoices, purchase order numbers & more!
The Reckon Invoices App has received a brand new update to version 4.0.9 which introduces a a bunch of new features! Check out the full inclusions below. ✨ Adding your own logo to invoice templates You can now add your own logo to your invoices directly from the Reckon Invoices mobile app! This allows you add an image…
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Email no longer working with New Outlook
Good Afternoon I've spent all day on the computer and even to reckon support and now that Outlook has upgraded it is not compatible with reckon It's not possible to keep using 2 outlooks just so I can send payslips. There has to be a better way!
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support ticket status function is required within Reckon one
There needs to be somewhere to display status of supporting tickets we have logged. Once we log a ticket its impossible to get a real-time status of what is happening with our ticket. We have to call and pray someone will answer. This is not how modern support system should work. So…. Aside from the obligatory email that…
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My BAS configuration was complete , when I went to print it , the report disappeared !! Now I can't
None of the reports are showing..... and when I try to print the entire program freezes and Have to log in again .... Please help
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Bulk deletion or making inactive Customer Message
is it possible to add a function to either delete or make inactive more than 1 Customer Message at a time?
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How do I correct old invoice numbers?
I have just migrated and all the invoice numbers have been changed to a default starting from #1. I don’t seem able to change them, I couldn’t find any help topics and according to the community chat, it seems that once generated, an invoice number can’t be changed. Can this possibly be correct??
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No longer have access to GovConnect after sharing with colleague
Hi Hoping someone can help. My colleague went away so she shared our file with me. I was able to lodge stp while she was away. She has come back and she cant access gov connect. We thought it was because she had shared the file so I unshared it with my log in. She still cant access it. She has tried to log in using abn and…
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IIF files for Employment Hero ➡️ Reckon Accounts
Hi All, Just wondering if there is any partners that would be able to assist with uploading information from Employment Hero to Reckon Accounts via IIF files? I have an accredited partner that would like some assistance please. If you could please reply to this thread or privately message me, so we can get something…
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Reckon One subscription fees
This discussion was created from comments split from: Thank you for the feedback in 2025!.
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Customer report balance with country & abn
Hi, is there a report we can run to export to excel to display customer name, balance, country & ABN number in QuickBooks desktop? We fill in the Tax Reg. ID in field highlighted below. We need to create this report for our credit audit in excel format with all information as above. Could you please advise best way to…
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When and How exactly the function "Create a BAS" should be used?
Hi Everyone Now I have checked all my inbound and outbound transactions to make sure every things good. it's a time for me to lodge a BAS for my company. so if I go to 'TAX' section and select a 'BAS' and 'Create a BAS' for first quarter… What exactly it will do? is it just for record? or is it actually help lodge a BAS…
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PAYG Tax Setting Code for under 18yrs old employee
I have a new employee who is 15 years old (Australian citizen). On the TFN form, he ticked the option: "I am claiming an exemption because I am under 18 years and do not earn enough to pay tax" , and also he ticked " YES" to claim the tax-free threshold from this payer. I have entered the TFN exemption code 333 333 333. My…
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Edit System Accounts
I used the migration to transfer data and only too late learned what putting accounts down as system accounts means they basically can't be changed. It would be great if I could reverse the system account and let my current assets be just current assets. I have asked several times what a system account does, but no-one at…
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Can you export a payroll journal from RAH to Xero?
We currently process our payroll through RAH as well as the GL? Powers to be have decided to change to Employment Hero for payroll and Xero for the GL. Time date is entered through the weekly timesheets and applied against the customers/jobs applicable. Is it possible to download the processed payroll to a format that you…