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RAH - Images not appearing
Hi I have a client who since the recent OS upgrade no longer has images appear of invoices,Purchase orders or other templates. Is there an issue or is it necessary to take other action? I have reset the images into the templates with no improvement. Would appreciate receiving whatever help can be given Thank you John Peppas
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Multi User - User Email Tags
Hi, Is there a tag for emails to show from which user the email came from? Such as sending a PO or quote, etc, will have from which employee sent that email. Personalised email sign off. We run Reckon Hosted in Multi-user.
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Issues with transferring tax codes to new company file - Tax codes not showing in invoices
We are creating a new company file due to change of company name. All suppliers and customer data etc has been transferred over. We are currently creating memorised transactions ready for the new file to start in the new financial year, however when selecting a tax code (GST) within the invoice none appear and has 'add…
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Payroll issues
has there been some upgrades to payroll recently, I am currently processing my payroll and I noticed that when I entered leave it was not reducing the normal hours automatically now, it was doing this. A new employee the tax was incorrectly calculated. Now trying to mark the payroll as paid and getting message the journal…
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Download a spreadsheet from Hosted
Hi, I can see multiple discussions about the new platform and different ways of downloading and uploading files with the floating taskbar replaced with My Files menu. I have exported a report into Excel spreadsheet this morning and I cannot see it in My Files. I refreshed the screen. Is there a trick? And just a question -…
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Rehire of employee - STP question
I have an employee who was terminated and has now been rehired. I've done the rehire through Manage Employee Information so that the original hire date and adjusted service date are recorded as well as the rehire date. The cessation type that I recorded on termination remains in the Employment Info tab in the employee's…
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Super not showing on all Payslips
Hi, Old super funds show on payslips, which seems to be because they were entered as suppliers. Since a clearing house has been used it seems Super funds are just entered into the Payroll area and I think these are the Super funds not showing up on the payslips. Is there a way to get them showing without having to add as…
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Error with creating new idea posts on the Community
Hi everyone Unfortunately, it looks like we're currently experiencing an issue when raising a new idea post here on the Reckon Community. When raising a new idea post, you may encounter an error like the one pictured above. Your post will still be published however that isn't immediately obvious or apparent. Clicking the…
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Reckon Accounts 32-bit
I am pretty i know the answer but is Reckon Accounts 2024 available for an only Windows 10 32-bit OS?
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How to access employee payslips
Hello. I am a previous Reckon One user/subscriber. I need to access some payslips for an employee. I can access my previous account with limited access to payroll reports, etc, but I need to access payslips. Can anyone steer me in the right direction please? Thank you
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NON- inventory ITEM
Hi Team , I’ve created non-inventory item in Reckon, as shown in the image below. I can confirm that this setup allows us to both purchase and sell the item using the code, while still enabling us to view the inventory movement history. However, please note the following: The total cost of purchases will be charged to COGS…
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STP ATO Reporting failure notification
Hi folks Since I only log in once monthly to Reckon for payroll, if your upload to the ATO fails…sometimes many minutes later, I think you should notify my via email that this has failed so I can go back and resubmit. In fact it would be good to send an email if it is successful too. Another idea would be an automated…
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Linking invoice that was raised external to sales order
can we link sales orders to a existing invoice which was raised out of sales order Thanks
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Looking for an add on program that can enter the supplier invoices emailed in pdf
Hi All, Has anyone used an "add on" program for entering supplier invoices? We use Reckon Enterprise and I currently manually enter the supplier invoices. They are received on email in pdfs. I wondering if I can eliminate the manual entering and use a system that will do it for you. I can then cross check my statement at…
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STP2 - ATO FILE - RESC & SALARY SACRIFICE DO NOT MATCH
Good morning, I have asked a similar question before, but deleting and re-entering the specific pay in question does not rectify this problem? Any suggestions would be greatly appreciated. Thank you.