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How to change employee number
Hello, we have a new employee and have lodged the first STP report since they started. I have now discovered the number we gave him is the same number as another employee. Can I change the new employee number without creating any problems? Thanks
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BMS ID & Employee Numbers from STP Filing
Hello, I am knew to Reckon, I'm wanting to get the BMS ID & Employee numbers from STP filing. I predominantly use Xero, where i can go to the STP filing and download it as a CSV file - I am having trouble finding where i can do this in Reckon one?
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Sharing Reckon book and STP entity
HOWTO SET UP STP REPORTING FOR NEW AUTHORISED USER IN CURRENT ACCOUNT
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Beam validation error
Hi, We’ve been lodging the quarterly super via the ATO clearing house. When we tried to use Beam, an error appeared stating that the ABN from the super fund [previous payruns] does not match the current ABN of relevant superannuation fund. This is correct, as we haven’t updated the ABN in the payroll settings. How do we…
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Items List
I have been using the Items List for some time. It the past have been able to move items around, so they are under the correct group heading. Recently I have not been able to move anything. Has an update been made to make it impossible to change the order. Under Supplier we have 100's of items that need to be listed under…
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Scheduled Maintenance - Reckon One (17 January 2026) 🛠️
Reckon One will be undergoing a short period of planned maintenance on Saturday night, 17 January 2026. The maintenance work will occur: 8:00pm - 10:00pm (AEDT) 17 January 2026 10:00pm - 12:00am (NZDT) 17 January 2026 This maintenance will affect Reckon One, Reckon Payroll App, Reckon Invoices App, Reckon Mate app and the…
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Payroll saving
Hi there, We use Reckon Hosted and our payroll process is this: Payroll is entered into Reckon, screen shots taken and included into a spread sheet but not saved Payroll is reviewed the next day by our CFO and approved for processing Payroll Officer must enter payroll again and then save and process This is not ideal and…
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Accepting invoice payments
We're starting to create invoices in Reckon One and our reps would like to accept payment when they finish jobs out in the field. Is this possible?
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Include details on Fixed Asset configuration
Fixed Assets is not just about acquiring the asset and listing it on the Balance Sheet. Each year depreciation is charged and the written down value needs to be tracked for the next year's depreciation charge. At the end of the life of the asset it may be sold which will have implications for Profit & Loss. Also, as a…
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New administrator
I am going on leave so I need to set up another administrator to be able to access the payroll to do the staff wages. How do I do this so the new person has their own login details and the verification code will go to their phone number Thank yoy
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How to change login phone number, if phone is missing?
Phone is missing, can't receive authentication code and can't login, how to change login phone number? Can't remember recovery PIN, how to reset it and authentication method?
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How to get the detail of each invoice on a report?
Can anyone help how to get the detail of each invoice on a report so that I don't have to print out each invoice? I haven't been able to find where to get all this detail on any other reports. I can find where to get a line item of each invoice showing item no. and item description, along with customer name and prices…
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Super Fund Name - not on payslips
Hello, I have entered the superannuation details into the employee profile, name, number and USI but the payslip is not showing the 'Super Fund Name' - and I can't work out why? Thank you (This is my template layout for the payslip)
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Link customers
We use our Reckon system as record keeper of jobs we have performed in the past which makes research easy if a customer has a problem with their product and it needs repairs. From time to time, the goods change hands - eg the previous customer sells the product due to retirement, moving on etc. When the new customer rings…
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Tax Tracking for Time in Lieu of notice
Hi I am paying an employee a weeks pay in lieu of notice. I have set up a new payroll item called Time in Lieu of notice. Looking through the community and ATO website the Tax Tracking needed is O. Looks like the only option is Post June 1983 Untaxed Element. Do I use this tax tracking and manually check the tax tables and…