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Adjustment notes not showing in customer payment screen
I am processing a customer payment that includes credit adjustment notes for invoices that have previously been paid. The credits do not show up to allow allocation. Please help!☺️
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Bank Reconciliation for cheque account (current account) and online account
While doing bank reconciliation for online account, it works perfect. No problem While doing reconciliation for cheque account, I have to enter current positive balance as negative balance. For example, my balance as per bank statement is $ 200.00 Entering this amount does not reconcile. However when entered as $ -200.00…
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Passing Stripe fees on to customer
In relation to the new product, Stripe, it seems we still have to bear the cost of the card fee. We currently are with a system where those fees are automatically added to what the customer pays. We would not consider changing unless Reckon offers the same. To have the receipts apply to our customer accounts is not…
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Superannuation error for one employee
Hi Team, I went into Reckon Payroll today to print off a superannuation contribution report and noticed that one employee who previously had salary sacrifice deductions, but stopped their contribution back in December 2023, these details have reappeared in two pay runs last month but with $0.00 in the amount column. Upon…
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Reckon Accounts Hosted Company Files
In Reckon Accounts Hosted, each restored backup becomes a separate company file (even though we only operate one company). I would like to confirm whether Reckon provides any alert or warning if an old company file is opened by mistake. For example, if I open an archived company file for the 2023/2024 financial year and…
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Merry Christmas & Happy New Year, Reckon Community! 🎅🎆
Santa's on the way! As we start to wrap up another big year, I just wanted to take a moment to say Merry Christmas and thank you to our amazing Reckon Community. 2025 has been a massive year, we've had so many incredible contributions shared and highlights right here on the Community. ✨ Reckon Community Rewards Our awesome…
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chart of Accounts
Previously when creating a new account, there was provision for using both income and expense/cost of goods accounts allocated to it. Now while trying to create a new account or even editing existing account, it does not allow to be allocated to both inocme and expense/cost of goods. How can this be resolved as some…
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Customer Reports improvement
There is a customer report called Unpaid Invoices. One would assume this would be to use to chase up unpaid invoices. But this report does not balance to the total Accounts Receivable in General Ledger, due to it not including any credit balances (as negative values) in this report. It shows on the individual statements…
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Reports Not Calculating Correctly
Hi all, It started this morning with not being able to reconcile Dec bank statement correctly, no matter what I did I could not get it to balance so ended up with a discrepancy entry for the first time in 25 years of using Reckon!! Now, my reports are not calculating correctly, the total shows 14,206 however should be…
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Downloading backups to USB
I am not sure if it's just me but I am finding the new My files system hard to navigate I find it hard to find the files I want to save and sometimes it doesn't seem to work seemlessly and what is an ND file?
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Ability to change heading labels please
Could we please be able to change label headings - not everyone wants to see Items - they may be Codes or Products…. I would love to change the headings for Tax to say GST instead - or pricing to show as $/km or $/kg or something else custom to my business
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Allow choice of superfund for each employee in Superstream batch to enable super payment
To solve ability to pay super when employee has changed superfunds. e.g. When all other employees in payrun have been paid super via Superstream and one employee remains unpaid due to superfund ABN issue then Reckon has an inability to revert to payrun to draft nor to amend past payslip. A new superfund is added but the…
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Stripe fees
Haven't seen what the fees are and if it can be automatically added on to the amount the customer pays, which is how our current system works. Would not change unless it is the same. Can you inform us of this?
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Custom Fields on Reckon Invoices mobile app
The custom fields for customers in Reckon One are great - but they dont flow through to the Invoicing app on mobiles? Have I missed something or is this a feature we all want in the Reckon One App please?
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Removed employee from pay run, but not removed completely
I created and submitted a pay run with the 2 employees of my small business, then realised that I should have only had 1 employee in that pay run. I reverted the pay run to draft, unselected the extra employee, and resubmitted it to ATO as an update. However, in the ATO Business Portal, while I can see that an STP update…