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cant open existing company file after desktop update
i have recently updated my computer to windows 10 now i cant open my company files it or comes up with error message -6123,0 i have tried to open it many times and same result. could any please help me. thanks craig
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Write chqs query
Hey guys, Is there somewhere in Preferences to make the "Write Chqs" page retain the last entered Chq No. field, and go straight to the Payee field? If I've gotta enter 50 EFT's, I use EFT as the chq number, but it always returns to a number on the next chq. I found the preference to start on the payee field, but the chq…
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STP Total Gross ( W1) is different to the Payroll Summary
the STP Gross Figure is $307,724.58 but payroll Summary using the below table is out $268.61. How do I find this difference pls? It normally balances however not this week.
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I am trying to generate a 1 page payroll summary for a few of our employees.
The document I am generating does not display payrates where they are different on any given day. It just displays the last payrate used for that period, which is a little misleading. I have attached an example of what I am after. What filters/adjustments do we need to make? Someone from the RECKON help desk is also…
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we have a number of employees that require a payroll summary for any given period.
I am after a 1 page document and attach an example of what we are after. The issue re this report is that it does not show multiple pay rates for any given day or pay type. What is does display is the last rate used which is a little misleading. How to create a summary page (1) which includes the breakdown for each day?…
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User access
We have three users of our hosted account. One of the users is not a manager but needs full access to the records including Invoices and Estimates. However! He does not need access to any of the employee information or billing info. Is there any way I can limit his accessibility and viewing? He is currently listed as an…
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RESC error
Hi, I’m processing a pay run and noticed that for one employee the system is incorrectly calculating an additional $2.92 as RESC. There should be no RESC at all. The gross pay is $1,133.45, so the SGC should simply be 12% of that = $136.01. However, the payslip is showing $138.93, with the extra $2.92 appearing as RESC on…
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Super batch in draft has wrong heading
I have looked and can only find things on when the pay run needs amending. But that is all fine, somehow when keying in the dates of the batch I must have put 1st Nov. instead of 1st Dec. and now I can't find where to edit it. I did start to follow a procedure that says to revert the pay run, attempted that and all these…
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URGENT: CANNOT MAKE THE PAYROLL
Today, When i collected the employee to edit the payroll, I could not access it. It said" Something went wrong. WE can't complete your request….." Please help me to fix the issue. I need to make the payroll urgently. Thank you
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paying bills in bulk
Is there a way to pay mutiple billls and for them to show as separate lines in the accounts, and not as a single payment.
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Reckon One Book wont open?
I am trying to open my book but it is just hanging with a blank screen its been several minutes now - I did clear my browser and start again but still the same problem see screenshot
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All pay run details not loading
Hello. I have tried a new pay run and it keeps failing. The draft will not delete, and I cannot access old submitted pay runs either. The return is always: Failed to load payrun details There was an issue loading this pay run. Any ideas?
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Something went wrong error - creating an invoice
hi, can someone tell me what is happening with reckone invoice when i created invoice, it shows something went wrong. same thing i refreshed many times. thanks
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Reckon Accounts Hosting Constantly Disconnecting
Hi, I am totally frustrated with Reckon Accounts Hosted. I login and within 1 minute it locks up and then disconnects and reconnects itself. This is happening constantly. For example, I am logged in now and have been for 15 minutes and it has disconnect and reconnected at least 6 times in the time frame. It is a nightmare.…
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Ultimate
Hi I was going to change my subscription to annual then I noticed Reckon Ultimate if someone can please let me know is it still Reckon One?