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Separate email addresses for customer invoices required
Increasingly, a number of our customers are asking for invoices to be sent to an email address that is separate to the email address used for statements or account queries. At the moment, the customer information screen in Reckon contains two fields for email addresses (Email and Cc) however if these are both populated,…
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When an Estimate is converted to an Invoice, have the 'Estimate Active' option automatically unticke
When an Estimate is converted to an Invoice, have the 'Estimate Active' option automatically unticked
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Search by memo field in estimates/ quotes
Easier to search quotes/estimates over a long period of time.
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Date format on new RAH platform
So I started using the new platform experience on Friday 9th, and wanted to upload a file - that's when I discovered no more little toolbox. Anyway, worked that out and uploaded the file - however when I went to locate it found the date was in the MM/DD/YY format - I always thought we used the DD/MM/YY format in Australia…
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Supplier PO received in full but still showing as open purchase order
I have an issue where a supplier PO which has been received in full, is still showing as an open purchase order. Any suggestions on how to clear this?
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Add the ability to report on Class (RAH)
Add the ability to report on Class (RAH)
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Reckon Insights - Data Feed to Excel/Uploading CSV files
A lot of leads have been asking about this. All of them use Excel and if they can upload a CSV file they may not even need to have data source to do consolidated reporting. They can start using Insights a lot sooner.
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lost recovery pin
Hi Guys, My phone deleted my MFA Authenticator app and now I cannot add it back into the app without a QR code. I cannot get into reckon now without the 6 digit MFA to revoke that and use the recovery pin, as I cannot find the pin anywhere. How can I get the pin back or a QR code?
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payroll aba file customisation
Having the ability to generate the payroll aba file from within the payroll screen has been a great improvement. But, the aba file now generated has a reference of "Payroll" and not what is entered into the employee card, which in my case is "wages xxxxx". This is very handy when staff work across different entities in a…
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ATO PAYG Withholding records not matching Payroll Summary report
Hi, i have an issue where gross earnings and PAYG tax amounts lodged through STP do not match what is shown in the payroll summary report for a weeks pay run. In this particular pay we had to do an update and it doesn't appear that the update has been pulled through? There is no error message to show that there is a…
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Reckon Community site - Performance issues (12 & 13 May)
Hi everyone Unfortunately, it seems as though the Reckon Community has been experiencing a few performance issues over the last couple of days. You may notice some pages might be loading slower than normal, email notifications are coming through a little delayed and searching acting a little funny. The cause of the issue…
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YTD figures on employee's profile
Hi, there used to be a YTD visible in the employee's profile in Payroll Premier which also listed each pay without having to run a report. I can't see this in payroll reckon am I just not looking correctlyy?
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Change of entity
Hi I have recently changed the entity (from a partnership to a company) that run the business. I use Reckon payroll. How do I effect this change on Reckon Payroll and can I export the current employee to the new file? Thanks
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Hourly rate on Payslip incorrect
I have loaded a new employee this week, they are a casual, the pay rate showing on the payslip is the 25% loading not the casual pay rate could you please advise how I correct this? Thanks,
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Cannot revert pay run back to draft
Receiving an error message when trying to revert a paid pay run back to draft. Error message - Pay run can not be reverted 500: Internal Server Error Please advise thanks Renee