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Invoice Email
How do I change the accompanying email to an invoice?
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Entering PAYG
My accountant made General Journal entries for PAYG however the system whilst it recognizes it in the balance sheet, does not recognize it in the PAYG registry. How do you enter a payment to the ATO for PAYG that has no wages attached?
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Edit employee in payrun
I am trying to edit the hours worked in a draft payrun before I process it incorrectly and I can’t access the information This is the message Something went wrong We can't complete your request. Reload the page or log out if the issue persists. Reload Logout if you reload it goes back to the beginning of the message if you…
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Reckon payroll subscription
Hi Rav, I have received an email from Apple saying that my next subscription renewal in September is for $9.99 but I have a trial subscription for $4.99 each month until March next year. Do I need to contact Apple in regards to this issue or is it an issue on Reckons end. Thanks Claudia
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You don't have access to this book - Reckon Payroll upgrade
This discussion was created from comments split from: We are using ReckonOne to do our payroll, do we need to upgrade to Reckon Payroll?.
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View Email report
I cant seem to find this option. IS is still available & is so, how to I get access to it. Running Reckon Hosted 2023 release R1P
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Payroll
I am trying to move across to the new STP platform and halfway through I got the following message: Something went wrong We can't complete your request. Reload the page or log out if the issue persists. I have tried to reload the page, I have logged out and back in again several times but can't get past this, which means I…
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STP Phase 2 - Leave Annual Cashed out in service
I have a single part-time employee who chose to cash out her leave in service. That is, her hourly rate is adjusted inclusive of her pro-rata leave (using the calculator from calculate.fairwork.gov.au). In Phase 2, as I understand, the pay components must be separated. How do I set this up in Reckon One STP Phase 2? When I…
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Payee Record Count must be equal to the number of children (PAYEVNTEMP)
This discussion was created from comments split from: STP Finalise Year (Phase 2).
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🚫 Payee Record Count must be equal to the number of children (PAYEVNTEMP) 🛑
STP Error - Payee Record Count must be equal to the number of children (PAYEVNTEMP) Hi everyone We've been investigating reports of some STP submissions returning a 'Payee Record Count must be equal to the number of children (PAYEVNTEMP)' error message. ⚠ What is the issue? Our team has isolated the cause of why this is…
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Reckon Payroll upgrade - asking for branch number
This discussion was created from comments split from: Everything you need to know about the Reckon Payroll upgrade for Reckon One! 📌.
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🚫 Payee Record Count must be equal to the number of children (PAYEVNTEMP) 🛑
STP Error - Payee Record Count must be equal to the number of children (PAYEVNTEMP) Hi everyone We've been investigating reports of some STP submissions returning a 'Payee Record Count must be equal to the number of children (PAYEVNTEMP)' error message. ⚠ What is the issue? Our team has isolated the cause of why this is…
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Upgrading to Reckon payroll - company setup
Hi, I'm trying to set up Reckon payroll but when I click on the 'Check it out' banner from Reckon One, it takes me to a page to set up company details. However once I get to Step 2, it asks for a branch number (which we don't have). If I try to put in '001' it tells me that the ABN and branch number are already registered.…
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Not yet converted to STP Phase 2, need to submit July 2023 STP, but yet to finish 2022/23 year
I an currently on STP Phase 1. I have finished my 2023/23 bookwork and it is with my accountant for final figures so I can submit the June 2023 payrun and then finalise the 2022/23 FY. At the same time I need to submit the July 2023 payrun, which I can't do until I convert to STP Phase 2. I have gone through the STP Phase…
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Error GovConnect: that ABN has already been registered
Hello support, I don't know which other login will have registered this ABN 70 853 661 208 Can you please investigate and delete the other registration please? Thanks - Helen