-
How can I set up customer payment terms of 25 business days?
Where I am located it is common for a contract in the construction industry between a builder and a subcontractor to state payment terms of 25 business days. This is the maximum allowed by the QBCC. Can this be set up in Accounts Hosted?
-
Need to change Branch used in already submitted STPs
Hi, what is the best way to do this please? I did four pay runs with STPs submitted and marked as "success" in GovConnect, but I used the wrong ATO Branch code for them. Reckon support, when contacted by my Accountant about this, suggested a very complicated process, which we don't think will actually work. I am fairly IT…
-
Merged: Payrun keeps reverting back to draft and won't email.
This discussion has been merged.
-
RECKON CRASHES IF I TRY A NEW ITEM ENTRY - ANY THOUGHTS
Hi Community, our Reckon premier crashes when we try to add a new item. Reckon Tech support cannot find answer and have suggested Data recovery team. In mean time we are working but not adding items but this has to be fixed. Any help appreciated before the go on this data recovery journey which I'm hoping to avoid not only…
-
Emailing Z Reports
Hi, Currently our end of day z reports are getting sent to an old co workers (work) email that we do not have access to. We are wanting these reports to be sent to another email address but can't seem to find a way around to do it. Please help! :)
-
Submit to ATO in Pay Run causing Error
I own 2 businesses have been using Reckon Payroll for 3 years. I did the pay run for each today. When I submitted the first one to the ATO I got an error. I logged out and back in. When I tried to submit it again, it told me the I needed to register the software with the ATO. (Which of course I had already done years ago.)…
-
Adding link to invoice template
Hi everyone, is it possible to add hyperlinks to invoice template. I have a mehtod for our customers pay by credit card and I want to add the link to our invoices but I can't see an option
-
Unrecoverabe error Code: 14538 73108
Unable to input payroll, write cheques or invoice without this error popping up which then causes the program to shut down. Works fine on the main computer which is the server but not on the other computer. Using 2024 version I have uninstalled and reinstalled the program to no avail :(
-
Why is it asking me to register software ID?? And saying we are not STP2 compliant??
Received these error message when logging into Reckon One to complete payroll today. What do i need to do?
-
Same address/location new tenant or agancy - retianing the previous contact info when tenant/agent/o
When the tenant/agent/owner changes, and new details have ot be entered, the existing are wiped. Can these be archived so that if I have to make contact with a previous client (eg to check an old payment) their details have gone. This is especially so in rental properties where tenants change and a new contact has to be…
-
Additional Tax for Employee
Hi I have just had an employee resubmit their tax file declaration after working with company for 1 year. They previously had selected to Claim to the Tax Free threshold. They no longer wish to claim this as they have another job in addition to working with us. I know that I just need to update Reckon from 2- TFT to now…
-
phone number
Is there a direct phone number to the API support team?
-
How do I correct Error Message: Please select a contact for the (payable or receivable) accounts
This error message comes up when I hit the 'Mark as Paid" button to finalise a pay run
-
RECKON DATA TEAM RECOVERY COSTS - FEEDBACK PLEASE
Hi community, after almost a week and what seems hundreds of hours and 30 or more duplicate searches, resorts, verify and triple re builds. Reckon have so solution to my issue. They suggest giving a back up to the data team. Has anyone any knowledge of this , costs how long it took them to fix the issue and how did you…
-
Online Banking Issue
I'm using Reckon Hosted. For the last two weeks I have created some "Bank Online" payments on Friday 10/01/25 to pay bills, for inclusion in a Friday payment run. I texted my boss to process the file normally he will create the ABA file and uploaded to the bank However he told me he couldn't find the transaction and…