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incorrect TPAR report FY22
My TPAR report trial for the year ending 2022 is showing total payments made to a subcontractor even though each of the payments made were split into two categories, business and non business. Is there a way for the TPAR report to split this result? If not, the result will show a much higher earning for the person. Thank…
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STP2 permissions
I've enabled/moved to STP2. At the moment, only our admin account have access to the Payroll section! How could I give the permission to our bookkeeper? BTW, It's Reckon One Product
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Can i use Reckon using windows 11 home?
I have installed Windows 11 home but can't login in. I have tried several times. Log in notification has been confirmed through Outlook and then it's showing "loading practice machine" for several hours. How can i fix this problem?
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Discrepancy between total amount and balance in Customer Accounts - Forex
Has anyone experienced this kind of issue when dealing with Forex transactions in Reckon? is there anyway to clear this off so it wont appear in AR summary report?
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Different email addressess for quotes and Invoices
I have a situation where the Director of a business wants quotes sent to him only but the Invoice sent to the admin team only. Is there a function that allows me to do this? I know I can simply put the 2 email addresses in the customer setup and delete the one not needed when emailing the documentation but this is messy…
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Multi factorial authentication
Is it possible for the system to send an SMS to 2 phone numbers. Or how can I organise to have 2 different people able to log into reckon. If it is using the Google authenticator do I have to revoke the SMS first.
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Reckon One STP2 Integration
I have followed the green banner in my Reckon One book to upgrade to STP2 by clicking on "check it out". The name of the company is correct, the ABN is correct and Branch No 001 is correct as per the ATO. I have entered in my mobile number for MFA but getting no code sent to my mobile??? Mobile number is correct. Why is it…
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I am having difficulty adding my accountant to access my Reckon Book
He received the first email link which did not work - I have tried again since 'sharing' the book with him. however the link still does not work - I have tried to remove him as a staff member and re add him - he is not receiving any further links to log onto, so he still has no access. I also thought I logged support in…
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Payroll coding
Good morning community, I have paid an employee which was coded to gross wages. The payment was returned due to a change in the employees banking details. I have since paid the amount to the correct bank account and processed this as a cheque payment coded to Payroll Expense:Gross Wages. This adds the figure effectively…
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What Program to Use
Client has Reckon One but is looking as being able to send receipts from phone photos and also do invoicing on the phone. What is the options that suit this (need payroll)?
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Reckon hosted keeps crashing when trying to access online banking
I'm a new Reckon user and trying to pay our suppliers via an aba file which I understand is done through online banking. Every time I try to access this it keeps crashing. What am I doing wrong?
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reckon one technical support
Hi, I recently had tech support change ownership of both my books, one was deactivated as i dont enter new data in to it but keep it in case i get audited by the ato. about a month ago all my invoices and estimates disappeared and have been trying to get tech support to find out what happened. I did manage to get the…
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I can't delete a 'closed' customer adjustment note
This had been done before but not fully addressed. I am unable to delete a 'closed' adjustment note when it's a business instead of an individual, it just won't let me unlink it and comes up with the following: "Please select a contact that is a supplier to process this payment transaction". I note this was an issue 4…