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EMPLOYEE EARNINGS AND HOURS
Hi I am encountering an ongoing issue with Reckon not carrying forward most employees earning information each pay run. I have been onto help desk several times with no success. I have created duplicate employees and copied pay information over and then deleted the original employee. Still hasn't fixed the issue. What else…
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Error in STP being reported to ATO
Hi there, When uploading our Phase 2 STP for new FY, we had a few errors, to find out out after 2 uploads that it was a dash in the mobile number. Nevertheless once we corrected it when then got a 'success' reading. However the x2 'error' uploads went through to the ATO, and now ATO thinks we paid and owe all this money in…
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How do I send a copy of accounts to my accountant Ot Take an Accountant's Copy ?
My Accountant has had trouble taking an accountant's copy. Could someone explain how to do this? We Have Reckon Accounts Plus 2023. Thanks
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Salary sacrifice in Payroll app
Hi, trying to sort out 2022 TR and having issues with superannuation salary sacrifice amount. Basically I paid $20250 super salary sacrify in June 2022 pay run and forgot to added it in Payroll payrun. Now I am trying to amend the payrun adding $20250 as deduction but with the salary being only $20'000, Payroll app giving…
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uploading QIF - unrecoverable error
hi all Can I have help with this error please. When uploading a bank QIF to be converted I get this error no matter which company file I use, this pops up. I have already verified and rebuilt all the company files in anticipation, but the error still persisted many thanks
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Only one staff member has a 'Tax ready' and 'Not tax ready' on their my gov.
All the other staff worked until June 30 except this 1 employee finished in february. The amounts are the same on both. How do I remove the not tax ready?
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Printer Frozen
Hi. I was offered a solution to this & it never worked. Closed down computer, used a different browser. I went to print an estimate & it was trying to print for ages so I cancelled the operation but its frozen at this window. Benn over an hour.
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I went to print an estimate
I went to print an estimate, then the printing window came up, never progressed any further. Frozen.
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Sharing Reckon 2023 Desktop Data file.
Hello My club is improving its governance and we need to access the data file across the executive committee. I'm wondering if this is possible with Reckon Desktop 2023. For instance, is there a data file reader? If not, are we better off upgrading to the 'cloud' version and will the committee members be able to access the…
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What is the STP Tax Category field and is it mandatory for STP Phase 2?
What is the STP Tax Category and do I need to make a selection for it? The STP Tax Category field in the STP Phase 2 Migration Assistant and/or employee profile is only specific to certain employee roles. Its a reporting-only field that helps define the employee's income type to the ATO and is used in the generation of the…
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How to edit an existing pay run and send an adjustment/update event in the Payroll App
Reckon Payroll App - How to edit an existing pay run and send an adjustment Hi everyone, This video will give you an overview on how to edit an existing pay run that you have created in the Payroll App to correct any mistakes. It will also cover how to send through the adjustment (also known as an Update Event) via Single…
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WHAT IS THE TEXTBOOK WAY TO PROCESS INSURANCE CLAIMS?
Hi, because of water damage, lights in the display windows had to be replaced. We claimed the disbursement under our insurance. Below are the details of the transactions as they occurred, followed by the list of relevant accounts available in our accounting system. What is the TEXTBOOK WAY to post the journals for those…
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supplier memo
When looking under a supplier at invoices, nothing shows in the memo column. but if i click on the invoice there is a description in the memo? Regards Leon
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Changes to Multi-Factor Authentication (MFA) 🔒
Changes to Multi-Factor Authentication 🔒 Hi everyone! At Reckon, we take the responsibility of safeguarding your data very seriously. That’s why we implemented multi-factor authentication (MFA) to enhance security and validate your identity. As part of the upcoming upgrade to Reckon Payroll for our Reckon One payroll…
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I don't use payroll or GovConnect, how do I setup MFA on my Reckon Portal account? 🔒
Setting up Multi-Factor Authentication on your Reckon Portal account 🔒 Hi everyone, Would you like to setup Multi-Factor Authentication (MFA) on your account but don't use payroll or GovConnect? No problem! Its really easy to setup MFA on your Reckon Portal account. Step 1 After logging in, click on your Profile in the top…