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How to clear Minimal Amount Due in Customers
Hi I have tried varies ways to clear small amounts still owing on Customer Invoices to no success. Some Invoices are in a previous FY & BAS period. I tried to receipt a customer payment against the amount owing. I tried applying the available credit to the Invoice but the balance just does not clear I created an…
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My reckon desktop 2024 keeps crashing when I click on customers.
I have logged onto my reckon on multiple computers, but it will crash when I click on the customer tab with no error message. This has only happened since we have updated to 2024 version but no one else is having the issue but myself. We have deleted me as a user and added again, but the same issue keeps happening. Does…
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Setting up Pay Templates in Reckon Payroll 👷
Pay Templates are a handy way to create, manage and update pay setup information for groups of employees in one place. You’re now able to setup specialized employee agreements and then create and apply a pay template to one or many employees to prefill pay information that can save you time in manual data entry and also…
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Pay Templates are now available in Reckon Payroll! ✨
We're super excited to announce that Pay Templates are now live in Reckon Payroll! This new feature provides the capability to create, manage and update pay setup information for employees in a single location making it easy to apply settings to multiple employees. This helps save time in manual entry, reduce errors and…
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Merged: Still having trouble with posting payruns since the payroll was merged back into the GL
This discussion has been merged.
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Merged: Reckon One - Cannot view account transactions
This discussion has been merged.
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Trying to speak to customer service
Rav I rang this morning and asked to speak to someone in Sydney. I was asked to call back in an hour. I rang at 4:20pm today Couldnt get through Rang again ten minutes later and was told everyone from Sydney had left for the day. Very fustating. Kr
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PAY SCHEDULE - Change unscheduled to weekly payroll
When doing the weekly payroll I have accidentally selected unscheduled instead of my weekly payroll. So, when I do the reconciliation, it is not appearing. How do I change these unscheduled pay runs to the weekly payroll. Thank you
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Employee's change of superannuation details
Hi Team, We received notification from our superannuation fund provider that one of employee's details were wrong and when we questioned the employee, he told us that their details had changed several months ago but they forgot to tell us. I have updated their personal record with the new superannuation details but do I…
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Merged: Error. An error occurred while processing your request or the page you last visited does no…
This discussion has been merged.
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Can't mark payroll as paid - Journal does not balance
When trying to mark payroll as paid I am receiving the message below The journal does not balance ($104,870.87DR vs $97,363.33CR = difference of $7,507.54DR What is this?????
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How to add an attachment when emailing invoices?
Hi Team, Could you please advise how I can add a scanned .jpg document with an invoice when emailing to a customer? I tried adding the scanned document I saved on the desktop to the invoice I was trying to email but I can't see the document in the drop down list when I opened the desktop icon. I see a yellow folder, a…
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General Journal - Record salary accrual at year end
Hi I know you add wages, leave loading & super in the calcs for 'record salary accrual at year end' general journal. Should the entry be just one total or should you enter the super amount on a separate line (both debit & credit)? Thanks Debbie
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Read Only Access
Is it possible to access data for tax purposes after Reckon subscription finishes? Data held in Reckon One (Payroll), Reckon Accounts Home & Business, Reckon Accounts Enterprises, and Payroll Premier 2024.
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Merged: Can't email payslips and pays reverting back to draft when they have been finalised
This discussion has been merged.