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STP doesn't work today
Hi Has anyone had problems this afternoon trying to login to STP? Thanks Ann
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Can somebody please expalin how I can get my PayPal account data into Reckon Accounts
I am trying to get my PayPal transactions imported into Reckon Accounts (Desktop). Ive called tech support and they say contact PayPal and PayPal say contact Reckon , so I'm in a no win situation. Can somebody shed any light on this please
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Logging into the Reckon Portal using Google SSO
When I try to upload the STP file using Google I get the msg - Access blocked: this app's request is invalid. So I decided to set up by going through Reckon. Set it up. Now it appears that someone has decided that this is my first time connecting to the ATO and wants data filled in. I do this and it tells me that my ABN is…
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Can no longer log into payroll
Hi all, Today is the first time I have logged on since the new upgrade. I can no longer access payroll. My employer has logged in and checked my access. I have access to Reckon One, Reckon Payroll and Reckon GovConnect. Does anyone have any advice on how to fix this please?
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duplicate pay runs
Hi i recently posted about a duplicate pay run I have contacted the ato and they are unable to delete it so it is still being calculated in the ytd totals. The duplicate pay run is not showing up on the app i am using however if i do another pay run and do a minus for those totals will that fix the issue???
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EOFY figures showing some Overtime values to staff when there should be none.
Our accountant encountered a discrepancy with our actual Reckon EOFY Gross Totals. Ive triple checked and can confirm that each payrun for the whole year is correct, but for some reason the EOFY report shows some end of year incorrect Gross amounts and on those, some overtime values when there should not be any overtime.…
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Blank screen on Portal via Reckon Accounts Hosted
This discussion was created from comments split from: Changes to Multi-Factor Authentication (MFA) 🔒.
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Account fee or invoice fee
Hi our company is being charged for getting sent an invoice from Team Global (Toll) Is it illegal to charge for being sent an invoice? Is it illegal also to charge for an account fee?
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Cannot access GovConnect
This discussion was created from comments split from: Changes to Multi-Factor Authentication (MFA) 🔒.
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Employee tax codes
Hi, All our employees are claiming the tax free threshold so I have them coded to 2-TFT. However it has been brought to my attention that they have all been overtaxed . I checked on the ATO employee tax calculator and it seems that this is correct. They have all been overtaxed. Can someone please advise what tax code I…
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TOIL - TIME OFF IN LIEU
I can't get it to accrue on an employees employee record. I have set it up in leave details using one of the free tabs, however it is not accruing on his payslip. Can someone please assist?
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Submission is still pending
This discussion was created from comments split from: STP Pending status.
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Update to STP 2 Employee problem
I have 7 employees, 6 have updated fine. One employee continues to come up with an error when I try to enter a number in the "Standard hours worked per week" field ? Help
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Diminished size of invoice logo
This week I found that when I view an invoice to a customer, the logo looks fine, but when I go to print it, it has diminished to so tiny as to be unreadable. Why is this? How is it fixed?
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Reckon Accounts Desktop - new employee set up from their end
Hello Team, Just wondering if anyone knows whether there is a function in Reckon Accounts Desktop that will allow newstarters to fill in their own employee card at the start as a one-off. We are at the moment relying on information in a paper form that may not be legible a lot of times, or from a different HRIS system…