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Salary sacrifice in STP Phase 2
This discussion was created from comments split from: 🚨 IMPORTANT info for Reckon Accounts 2023 Desktop - Bug Fixes ✅.
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HELP Payment
Hi Team, when i am trying to deduct HELP payment for one of our employee getting fortnight payment $3300, RAH shows $164, but i check with table at ato for $3300 is $166. Why this difference. How to rectify that. kind regards klety
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Do I have a problem?
I use time sheets to assign employees, the type of work they do and the hours they work to a Customer:Job. These time sheets are then used to create an invoice for that customer. By some craziness I don't understand Accounts Hosted has started finding different hours and types of work when it comes to creating the invoice…
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employee incomplete after migration
I am having an issue with one employee coming up as incomplete after migrating our data yesterday . Employee details not saved ErrorCode occurred while creating employee from the payrun I have gone in and changed the email address which the system accepts but on the leave accrual page I get the above message no matter what…
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Cannot Proceed with upgrade
Once I have logged in to Reckon one book and across the top it says STP Phase 2 is here! Head over to our new and improved payroll experience and get ready for the next phase of Single Touch Payroll before 1 October 2023. Learn More Click on that and you select company - step 1 of 3 Step 2 of 3 is Status ACTIVE Branch…
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Receive Tax Refund not working
I'm trying to process a tax refund in Reckon Accounts online. The Receive Tax Refund button in Manage Tax doesnt do anything.
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super not being calculated
We have just moved from payroll premier to the cloud based payroll program - I have just tried a pay run and note that the superannuation is not being calculated despite being set up in each employee - even when I go to modify in the pay run to percentage as it keeps defaulting to super rate it doesn't calculate. Any…
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STP2 and payroll summaries
Hi there Three Q's: 1) We have two line items in payroll for non-taxable travel allowance up to $5,000pa. They have both been set up as Additions to Net Pay with exactly the same the tax codes - 'Allowance - cents per kilometre' However, when we print out our Payroll Summary one appears in Gross Pay, and one appears in…
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Payslip , ABA file etc...
In Phase 1, I could set up the default password when I send out the payslip. For existing employees, the default password still works. I have added a new employee. Where do I set the default password? The new staff just told me that her payslip is not password-protected. Also, where can I set up the default message with…
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STP Phase 2 Upgrade, Branch ID/Number
Hi, I'm undergoing the process of updating to Phase 2. However, it asks for my Branch Numer. I looked on my business portal and it seems to be saying branch 002 is the ID? just wanted to confirm if this was the correct branch number i should be entering? Also, do i need to register a new software id or anything, or can i…
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Payslips not being received by email
We have just moved from payroll premier to cloud based payroll program and after my first pay run the pay slips are not going by email even though I clicked email payslips and cc myself - none were received by employees or myself. Is there a specific setting that needs to be updated? Look forward to a reply as soon as…
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Missing Employee After Migration from Payroll Premier
I am missing an employee after migration from Payroll Premier. As I am still waiting for an answer from Technical Support via the messenger app, I have gone through and entered him manually, and the YTD figures that were calculated as from the last pay processed in Payroll Premier. Does this affect his totals in the ATO…
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I'm trying to upgrade to Reckon Payroll, why am I being asked to setup my company?
Company Setup when trying to upgrade to Reckon Payroll I'm a Reckon One user trying to upgrade to Reckon Payroll but I'm running into a company setup screen rather than Reckon Payroll just opening up directly, why is this happening? If you've been using Reckon One for payroll and STP submissions for a while and are now in…
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i have updated to 2023 but it wont let me access the file
im on hosted reckon i upgraded the file in july and have been using the file but today i cant log in when i select version 2023 it tells me i have upgraded the file and cant log into 2022 version whats going on anyone experiencing this. ive log a ticket but the 3rd is only a few days away.
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Reckon Hosted API Link between Invoices and Payments
I am using the API to pull out Invoices successfully but the client now wishes to get the payments too. What is returned in the invoice payload that I can use to pull out the payments for that invoice?