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Cant access company file - says someone else is in single user
Hi Help please I have been using my company file all morning. We have multiple companies and I logged out and was using one of our other company files. When I went back to try and log into orginal file I got the attached message. I checked with everyone else who has access to the file and no one else is using it. normally…
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Can i reinstate a terminated employee
If i terminate an employee can i reinstate them?
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My BAS configuration was complete , when I went to print it , the report disappeared !! Now I can't
None of the reports are showing..... and when I try to print the entire program freezes and Have to log in again .... Please help
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Reckon Accounts found an error when parsing the provided XML text stream - Simpro
hi All thanks for taking time to read my question, we have Simpro export suppliers invoices into Reckon desktop, everything has set up correctly and we have no problem for years, however, this error message came up for 4 suppliers invoices which related to same purchse order in Simpro, we have checked, could not found any…
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Reckon One - Bank ROWS
Currently my default for Bank accounts is to show the first 100 How do I change that so it's 20?
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Pay Frequency and STP reporting
Hi I have a weekly payrun and we are just about to commence a monthly payrun also. Will each payrun need to be reported seperately at EOFY and if so how do I do that? From what I can see I do not think so. I am only asking as I also process weekly and monthly payruns in another software programme and they have to be run…
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Email - Statement's cannot be opened by customers?
A number of customers report they cannot open statements emailed to them? Anyone else have this problem? Solution?
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Need to update the pay date of a submission
Would anyone know what I need to do to update a STP submission. I entered the payment date as 27/12/2025 instead of 27/12/2024. I have tried the update event however as the payment date is after the new event the 27/12/2025 pay event still sits there. So I haven't processed anything since. Thanks
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How to enter Shares purchased by SMSF
Hi all, For Shares purchased by a SMSF, what account do I need to set up? Are they an asset account? For dividends received, I assume it would be an "other income" account. Any advice would be appreciated. Thanks Denise
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Bank feed suddenly stopped
Bank feed suddenly stopped coming in Reckon Bank Transactions. I have tried to "re-auth" from the bank connection - status/ After pressing the Re-AUTH button, it shows the pop up message as below for the bank account. how to fix? Thanks
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File Upload Error - Bank Transaction
Cannot load any QIF of any version or CSV of any version to manual bank transaction, Get File Upload Error message The preview shows the correct data but will no let me upload any filetype. Have stripped it back to a single row and the most simplest data and still no good
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Payroll Schedule report and payslip emails
PAYROLL SCHEDULE REPORT For the past few months, our PDF version of the Payroll Schedule no longer fits the columns onto one page. Is there a reason for this? As a result, we create an excel or CSV file and do all the fitting to page so that we can print off. We don't use a PDF editor other than the basic Adobe. Knowing…
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Hourly leave accrual diverts to different percentage
Just wondering if someone could explain as to why my hourly leave accrual changes from 2.923 per hour (for a 38 hour week) to 2.55 when setting up payroll? Also same for sick leave, should be 1.461 but changes in Reckon to 1.28? 152 hours leave per year (4 weeks annual) divided by 52 = 2.923 but showing up on payslip as…
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I need to reverse processed pay runs which have been lodged via STP under an incorrect branch number
Hi further to a previous post regarding incorrect branch numbers being used. I need to reverse processed pay runs which have been lodged via STP under an incorrect branch number.
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Can I manually process bank feeds when they do not appear overnight?
Hi, I am fairly new to Reckon. I manage my rental properties and need to have up to date tenant banking info, but some days, my bank feeds just do not happen overnight. I would like to be able to manually request a feed at that moment without waiting another night, hoping it would happen automatically. Some instances, I…