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Forfeit Wages in Lieu of Notice not worked.
Has anyone set up a payroll item for wages withheld in lieu of notice not worked? Did you set it up as an hourly amount or as a deduction? According to Fair work regulations, any deductions require the name of the account of where the deduction was paid (to comply with reg 3.46(2)(b))
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Australian Retirement Trust Super
the above super information is correctly inserted into Reckon, but it is not printed out on a report for all supers? any ideas? Why?
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ability to choose a date range for different pricing for promotional or special deals
Example: Choose 1/3/25 - 30/3/25 to enter special pricing. Have option to click when special pricing will apply
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Westpac Bank Feed now requires MFA
I have been trying to re-authorise my Westpac bank feeds - Reckon One says it needs MFA I get to where I need to enter my Westpac credentials - and it wont go past that Now I have been locked out This is really, really, really frustrating
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Unable to set up Suncorpbank feeds
Hi there - my bank feed to Suncorp ceased in mid December - I have spoken with Reckon Support whose advice was to delete the feed and then create a new one. I have attempted to create a new feed and am able to complete the feed set up but reckon is not updating with the approved feed from ACSISS. Does anyone have any…
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Reckon One -Unable to view or download invoices from the Email screen - new issue.
In the past I've been able to post an invoice, hit send email and within the email screen open the invoice in the attachment on the bottom left. This then opened the invoice and we could view it or download it to send manually to clients who couldn't stop our invoices going to their junk folder. The last couple of days,…
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Fix the issue of Tax Item Invalid Type message customer email change
Regularly when trying to change an email address in a customer file you go to save the changed information and get a "Tax Item invalid type" message. Issue needs to be fixed rather than the workaround of making a new file and merging!!!
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Inviting my accountant to my Reckon Accounts Hosted file
I think this question has probably been asked a few times. I need to invite my new accountant to Reckon. What is the best way to approach this. Thanks Teresa
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✅ RESOLVED - Reckon One report error - An error occurred while processing your request
Error. An error occurred while processing your request or the page you last visited does not exist any more. Hi everyone We're currently investigating an issue when drilling down in reports in Reckon One. Reports indicate that after generating a report, if you attempt to click on a balance to view additional detail the…
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✅ RESOLVED - Issue with paid pay runs being reverted back to draft status in Reckon Payroll
Hi Reckon Payroll Customers, We've had a small number of Reckon Payroll users report to us that their pay runs marked as Paid status are being reverted back to Draft status once pay slips are being sent out to their employees. If you find yourself in this circumstance, please do not attempt to mark the pay run as paid…
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Reckon Community Rewards Roundup! January 2025! 🏆
.. And just like that January is already in the rear view mirror! Can you believe it! 😲 Hopefully you're all back into the swing of things and the holiday blues have subsided. The Community has certainly started off 2025 very strong and I'm really excited to announce our first Reckon Community Rewards winner of the year!…
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Updating STP customer portal and Hosted Portal user/admin info
Hi I am a user for our Reckon Hosted and also Reckon Customer Portal for STP etc. I am also the one who setup the Reckon Customer Portal for GovConnect etc. I am seeking clarification on the order of how to change myself out and put new details as I am leaving the company this week - I don't want to break it for next pay…
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Leave Balance and accrual value Report not correct
Hi, I’m experiencing an issue with the leave balances and accrual value report in Reckon One. I noticed that the OTE value calculation for one of the employee’s annual leave, long service leave, and personal leave is based on their previous salary instead of their latest annual salary after the review. I tried deleting and…
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Reactivate Terminated and Archived Employee in Payroll App
I need to reactivate a terminated and archived employee to make a further payment to him. Is this possible. A quick response would be awesome. Thank.s
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Can a user be restricted to view certain dates ranges, example 01/01/2023-31/12/2024 ? Thanks
We use Reckon enterprise - Can a user be restricted to view certain dates ranges, example 01/01/2023-31/12/2024 ? Thanks