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✅RESOLVED - Reckon One & Reckon Payroll access issues (15 December)
✅ ISSUE RESOLVED - CLICK HERE FOR THE LATEST UPDATE _____________________________________________________________________________________________ Hi everyone We're currently investigating reports of Reckon One and Reckon Payroll being inaccessible to users. When logging into Reckon One, you may be encountering the below…
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Merged: Cannot log in to Reckon Payroll via app or browser
This discussion has been merged.
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Merged: Reckon one payroll not loading
This discussion has been merged.
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A/P Aging Summary
the A/P summary report is not removing invoices that have been paid (and are marked as paid) from the totals owing and are showing over due. Why would this be happening?
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Customer Orders Online
Hi there, I am a small retail business (we sell yarn). We also dye our yarn and people are interested in buying the yarn off us wholesale. I currently use shopify for my retail business but costs to do a wholesale business as well is large. I was wondering if anyone has found a cost effective way of taking order online for…
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Reckon One update ✨ Enhancements to logos on invoices! 🖼️
Reckon One has received a quick little update today that has brought in a long-awaited and highly requested feature enhancement to invoice logos! Check out the inclusions of today's update below. 🖼️ Higher quality logos on invoices You can now upload higher quality image files for your logos on invoices created in Reckon…
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Have the ability to customise colours in New Reckon One
The New Reckon One layout that become active the week of 9th Dec 2024, is nice clean and simple, but we have lost the ability to customise colours and the screen is VERY BRIGHT, I have only been dealing with the new layout now for 3 days, but I am getting migraines trying to do bookwork, and business is suffering. Please…
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New Design for Reckon One!
Hi Everyone! 👋 We’re excited to share that our design system, Balance, has been introduced to Reckon One - starting with the navigation and colours! 🥳 We’d love to wave a magic wand 🪄 and have it apply everywhere, but that will mean spending less time on building the features you need to support you as you run your…
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Multiple pay run corrections
Hi, I am currently working on a clients file which has multiple pay runs to correct for the September quarter. I know before you just had to revert the last Stp submission to draft and then change all of the relevant pay runs and then just send the last stp submission as an update. Can you tell me how to do this now on STP…
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Pay Rate Issue
Payrates didnt roll over correctly Previously had different rates for different shifts loaded eg: normal, Saturday, Sunday loaded All rates have come across the same - see photo Today is pay day - anyway of having this rectified without me manually entering them again?
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IIF file template for journals that will include tax
Hello morning Team, Just wondering if anyone had any experience with an IIF file format specific for general journal uploads? We are trying to upload one that will have GST components for each line. The default does not have the tax column (shown below) I tried adding some columns from our BILL upload IIF template and play…
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changing super details in employee file and pay run should not make reports under-report figures
I think its silly that when a person changes the super details that the reckon report not count the old super payments in the report. This under-reports super in the summary
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#TipTuesday – Revoking MFA and passwords for staff leaving employment
Happy Tuesday everyone. My name is Robyn Kelly, I have been a Reckon Accredited Partner for 24 years and a BAS Agent for 13 years, since it's inception. I have recently come across small businesses needing to revoke MFA's for staff who have left employment. My Tip for this Tuesday is to make sure you have processes in…
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Backorders on Tax Invoices
Hi, We currently have a column for 'backorders' on the tax invoices we provide the customer, however, how do we use this effectively to create reports on outstanding backorders? Is there a way?
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How do I correct leave accrual for an employee?
We have an employee that is a casual employee, however, they have been incorrectly set up to accrual annual leave and sick leave. These balances need to be adjusted to nil. Can anyone please help with information on the best way to fix this? Thank you.