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Warning message on super
Hi Community team Is there a particular reason why a warning message is appearing on super and salary sacrifice when I try to create a pay run?
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Redundancy Liability Cheque not showing
I have created 2 liability cheques for the payroll ACIRT redundancy. To balance out for Nov 2024 & one for March 2025. The March one appears in Chart of accounts but not the Nov cheque. I even dated the November cheque to Jan so as it is in the current Quarter. Not sure why I cannot see this in the COA? I am trying to…
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STP status on pay run list
Hi Reckon team I can see there's a pay status indicator on the pay run list screen and it's associated statuses. However that only indicates the submission has been sent but not necessarily if it's been successful or not. Is there any way to add the STP status to that list page as well?
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Change payslip email message - how?
Hi again Reckon team How do I change the message in a payslip email? I can see there is a section under Email Settings which I have added my own message to but this isn't working.
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Adding long service leave to an existing employee on Payroll app
I am trying to add long service leave to my employee's profile and the App lets me enter all the data but when I get to the end of the process the save button doesn't appear to work. The cancel button does and it then reverts
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Template text box
Hi everyone, I have a Quote/Estimate template where I have added a text box to create terms and conditions I would like included on the form. I have made the box large enough to fit my text, however, when I add the text to properties, I can't fit in all required text. Is there a limit on characters available or has anyone…
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One ABN, 2 businesses
Hi, I’m a sole trader running 2 businesses under 1 ABN. I am looking at moving over to Reckon but I want to confirm if I will be able to run both businesses under one license and pay one subscription?
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How do i set up payment in lieu of notice correctly?
I have an employee who we let go and are going to pay out his notice instead of taking it, can you please advise the steps to set up payment in lieu of notice correctly. thanks
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Error Message in STP
Why is the error message come up if I submit my Stp
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in previous years we have grossed up RFBA before 31.3. Do we still need to do that?
We are an FBT exempt DGR benevolent organisation and some employees use salary sacrifice (not for super) Our STP2 reports show the actual FBT sal sac amount each pay but this is not grossed up. In previous years we had gone into Year to date figures and entered the grossed up RFBA figures for 31/3 each year. Employees…
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Where has the book switcher gone?
I have 2 companies that I use, I used to have a toggle drop down at the top LHS of the window (after logging in) where I could select either. Today it has changed, after login, it now goes to a screen with only a selection of which company I want to use, did that, and then it goes to the desktop of that company, but now I…
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Reckon One update! ✨ Automated invoice reminders are here!
We're super excited to announce automated invoice reminders for Reckon One are here! This new feature is available now and is a great way to take the stress off from manually chasing up payments on any unpaid invoices! Automated invoice reminders have been designed in response to your valuable feedback and is customisable…
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Reckon requesting updated price plan
I currently have a subscription with Reckon but when I log in I'm asked to accept new price which I'm happy to do. But when I click accept it's has an error message saying Google can't process? Should I cancel my subscription through google and then resubscribe? I rang reckon and they can't seem to fix this
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I am trying to set up overnight allowance as non reporting, what tax tracking do I select?
In Reckon Hosted, I am trying to set up overnight allowance as non reporting, what tax tracking do I select?
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RE: reporting amount is different from the YTD amount on last payslip
HI, i have a question about the YTD amount. on my reporting, it shows less than 880 ( 1 pay run ) compare to the actual YTD amount on the last payslip. is it possible to make those two number are same. Thank you.