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Invoice not saved - Invoice tax is incorrect error
I keep getting an error using the new invoicing system when including GST & GST Free items in the invoice. I used to use the classic invoicing to get around this but now that it is retired I am unable to do my invoicing.
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Invoices not being received
We are having issues with customers not receiving their Invoices. Its not every inovice - just the occasional random one. They are not going to Junk (Ive checked with the customer). The report says they have been sent and I am not getting a bounceback message. I know the email address is correct. This is frustrating when I…
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Is there such a thing as transfer money report
Hi, I want to be sure transfers were not actually sales that had originated from a different bank account. .I cannot see how to make a transfer report showing transfers so I can check off transfers and actual new sales. Your help is appreciated. Cheers Anita
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RAH Employee Entitlements
where do I access a report showing employee entitlements?
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Add 'Search Panes' and 'Account Codes' in Reckon One
Search Panes save time and mitigate choosing an incorrect account. For example: Add a search pane to the Account Enquiry Report to enable the user to enter a partial account name for the selected accounts option - currently the accounts appear in a drop-down box (account name only - please add account codes). This report…
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When does fast coding come through?
One day it never came at all, and it seems highly variable.
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COMMUNITY ACCESS
So as part of the new login requirements, we have to login again to access the community page. Why, if we are already logged in?
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✅ RESOLVED - HTTP500 Error when accessing the Reckon Community
Hi everyone I'm currently investigating reports of an issue when logging in or viewing posts on the Reckon Community. You may be encountering an HTTP500 error when logging in or attempting to view posts such as the screenshot above. I'm working with our platform provider to investigate and rectify this issue at the moment…
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Payroll subscription lapsed
Hi! I have gone into my app to create a new payrun and it is telling me that my subscription has lapsed but also that it expired on the 16th December 2025. I pay monthly by credit card. I went in and updated my card details online to be sure this wasn't an issue however when I go to reactivate my subscription it tells me I…
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Reckon Hosted Annual Charges
Is anybody aware of why Reckon have significantly increased the charges for Hosted? In my case (I am a Professional Partner) the 2026 annual charge is increasing by 37% over the previous year. This seems an extraordinary increase to me!
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Customer Statements email hanging
I am so frustrated. I have phoned Reckon customer support (what a joke) a couple of times and the help is a completely useless. Not sure why we are paying for this. I have +-300 customer statements and the system keeps freezing during email sending. I have to log off and redo this process.Been trying to send since 8am and…
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Recurring Transfers in Reckon One
I have just asked the question on how to set up Recurring Transfers and have been told it is non existent! So …. How about it? I'm sure many people have regular transfers between their bank accounts, so it would be a REALLY useful feature. Looking forward to hearing it's done!
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🛠️ Scheduled Maintenance - Reckon Accounts Hosted (13 December 2025)
Hi everyone! Reckon Accounts Hosted will be undergoing planned maintenance late on Saturday night, 13 December 2025. Maintenance will commence late Saturday night/Sunday morning between: 10:00PM to 2:00AM (AEDT) Saturday 13 December 2025 12:00AM to 4:00AM (NZDT) Sunday 14 December 2025 ⚠ IMPORTANT ⚠ This maintenance will…
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leave entitlement report
I am trying to print a leave entitlement report dated 2.12.25 but nothing comes up - if I put in the date 30.11.25 the report comes up but the amounts are different to today's amounts which are the correct amounts Why doesn't it come up when I put todays date in? I need this asap
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GST rounding
I've paid an invoice that has a total of $704.00. I've entered into Reckon, broken down as it is on the invoice, but the GST in the invoice from the provider is $0.01 lower than the GST calculated in Reckon: Invoice is $60.61 and Reckon is $60.62. Is this a Reckon issue? Does Reckon always round up? There are 4 lines on…