-
Charges for cancelled account
Hello, We have been unable to use Reckon Insights due to the size and age of our company file. Previously, I was able to communicate with Waleed Sulaman about the charges that are being made to our credit card for the Insights account that we cannot use. Waleed would arrange a refund. He is no longer working for Reckon, so…
-
invoice disappears in reackon in "all" tab
hi, i clicked 'all' tab, it displays nothiing in the invoices section. please make sure i can get those back otherwise that would be disaster. the invoice section now displays 'there are no entries that mach your filter'. i did not setup any filter. thanks
-
Creditor Reference
It would be great to have the creditor reference number included in the Bank Details on the supplier so that when you make a payment you dont have to look it up each time and enter it in manually:
-
How best to correct duplicate STP upload in the GovConnect?
We have duplicate payroll files that have been uploaded via Reckon GovConnect. What is the best way to remove or update one of the June files to a zero balance? This is impacting the amount of PAYG the ATO thinks is payable.
-
Remittance Advice Screen Freezes
I use Reckon Accounts Hosted and when I send remittance advices by email, it sends the email and then freezes. Can't exit out of Remittance screen or go to any other screen. Have shut down system and when Reckon is reopened the remittance screen is still there. Any thoughts?
-
Payroll: When creating an ABA file and STP reporting, a message-Access denied auregfind query failed
What can I do to rectify this so that I can print my ABA report which shows the details of employees paid?
-
Start & End dates in leave taken report
With the new leave taken report I can see there is a column to show start and end dates an employee goes on leave. Where do these dates come from?
-
Super clearing house options
Looking at options for when SBSCH closes, on doing a search I notice that Reckon One has Beam integrated, but this doesn't appear to be in Accounts Hosted. What are the options for Accounts Hosted?
-
#TipTuesday - Introducing the highly requested Leave Taken by Employee report 📝
Good morning and welcome to another #TipTuesday! Today, I'm excited to talk about the brand-new Leave Taken by Employee report in Reckon One. I know this is something a lot of you have been asking for, and I’m thrilled to finally share it with the community. The Leave Taken by Employee report gives you a clear view of the…
-
Emails vanishing before being sent
Hi there, I am going to the Select Form to Email tab, then Pay Slips. I change the date to the appropriate set of pay slips and ensure they are all ticked, then press OK. However when the Select Forms to Send pop up box appears, it is empty and there is nothing to select and send. This issue started when I was sending the…
-
Emails not being sent
is anyone else having problems with invoices and statements not being emailed out since upgrading to reckon 2025. None of my customers are receiving their invoices.
-
RDO hours are accruing correctly
Hi, We have been having issues with the setting for RDOS. It has been set up in employees - Leave - edit RDO as " accrural period" 'per pay' and 'per time' worked, but neither settings take the accrual correctly. Unless we enter in the payrun as ordinary hours 40 hours, RDO's wont accrue and add to the leave balance each…
-
Ability to Match Any Transaction
At the moment we have: * Default Match - within 3 days and exact amount * Advanced Match - Match to Invoices and Bills Users would lik eto expand this functionality to be able to match against any transaction (eg an outstanding cheque from 2-3 weeks ago)
-
Email text for sending invoices
Hi We need to change the text in the email body when we send out invoices. I have updated the change in Preference - Sending Forms-Invoices. However, when I send batch, the email body is still the older one, and we have to edit the email one by one. We have over 100 invoices to send out, it's taking a lot of time to do it.…
-
Changing from Cash to Accrual
Hi as of 1st July my client is changing from Cash to Accrual. How do I make sure there's no double claiming of GST? Or is it going to be a manual cross check?