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Payroll submission error
I'm trying to submit my first payroll through STP and I get this error message "Check and update your hosted SBR Software ID through Access Manager or by phoning the ATO." Access manager shows Reckon as my registered software. How do I fix this?
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Reckon Payroll - employee information
Employee information should include Award and Classification fields. Include a Department or similar option where a company has more than one site. Should include a Notes tab for entering information regarding an employee
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Notes not saving in Reckon One
I have been making notes in the Reckon One file for our employees and noticed that they aren't being saved despite double checking that I do actually save. They seem to remain there for a couple of days and then disappear. Is there a reason this is happening please. This is something I miss from Payroll Premier and I was…
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Notes section
As we have moved from payroll premier to reckon payroll due to STP2 As there is no note section currently in the payroll program I was directed to he note section in reckon one employees. Sadly this is not large enough to copy all the notes from payroll premier so my records are up to date. Any suggestions how to address…
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employee notes
Is there anywhere in the payroll program where you can add notes regarding an empoylee - for example make note of date and amount of a pay increase or change in tax threshold = there used to be one in the reckon program but it now defaults straight to the payroll program and I can't seem to find anywhere in there to add…
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Payroll Reporting for a Department Based Business
Hi, I process pays for a business that has multiple departments. The owners are hoping to get a report with a breakdown of wages for each department on a weekly basis. Bit of an overview 80+ employees with varying pays each week (mostly casuals) Some employees work across various departments each week 13 departments Could…
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Adding a bank to Online Banking
How do I add a Bank to the drop down list of banks for Online Banking on Reckon Accounts Hosted??
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How do I record a payment to ASIC?
Hi all, I am relatively new to ReckonOne & still finding my way around! I recorded the annual payment to ASIC as Government Charges, but shows up as non-current asset, which sound wrong to me! How should I record this payment, or should I create a new expense account called something like "ASIC fees"? Thanks heaps in…
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item receipt
Hi Beautiful People, Does anyone know how to print an item receipted report for items that have not been allocated to a bill? (outstanding item receipt report) Thank you!
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Customer payment has applied incorrectly causing an underpayment of the invoice
Morning all I have an issue whereby a customer payment has applied incorrectly causing an underpayment of the invoice. I have tried deleting it and redoing, but it keeps applying the underpaid amount. When i go to customer payment it is showing at the bottom of the screen an available credit of the same amount the invoice…
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How to reverse annual and sick leave and replace with workers comp leave
We have an employee who was paid accrued sick leave and annual leave as advised at the time by the workers comp insurer. Since then they have advised that workers comp is payable and we now need to reverse that leave which was paid over a period of 6 payruns. Is there a way to do this so that STP will be correct?
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chnage number without updating reckon
I change my number and i didn't set up MFA also cant remember my recovery pin. what should i do?
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Invoice missing information
Hi, I've just noticed that the invoice as seen on the Reckon website differs from that sent (as a pdf) to clients via email from the Reckon platform. Specifically, the "Item Price" & "Discount" lines are missing (see screenshots attached). This resulted in a client overpaying us, as they didn't see the discount amount on…
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QLD State Payroll Tax
Hi Im looking for assistance for Reckon One on whether state payroll tax can be ticked anywhere to assist in reporting for this tax?
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I cannot find the tab to download my updated 2024 software. Is the site not working?
This is what it looks like. There's nothing to click on….